Infinity Heating & Air

I was quite skeptical about this place after reading all the negative reviews on Unilocal.
I too have home warranty with American Home Shield. My problem is that when I turned on the thermostat for heat, BOTH the furnace and ac compressor come on, resulting in cold air coming through the vent.
After AHS assigned my repair request to Infinity, I looked it up on Unilocal and was quite disappointed by all the negative feedbacks. I called AHS back and asked for a different contractor, but they said no. They wouldn’t re-​assign my case unless Infinity can’t resolve my case.
So I waited…
He came and checked on the furnace first to make sure it was functioning ok. Then he checked on the thermostat, which turned out to be bad. He replaced it and problem solved. Thank god I have heat again!
I paid my deductible. The thermostat he replaced was covered by the warranty.

If I could give 0 stars I would. Sal the «owner» of this bush league hvac company is about as unprofessional as they come. Worst $ 100 I’ve ever spend to have this guy come into my house and not even know how to work a thermostat… really…
Do yourself a favor and go somewhere else.

Horrible company if I could I would rate them at Zero stars American Home Shield sent them out through my home warranty They didn’t show up for there appointment not even a phone call finally when AHS contacted them again they showed up a day later no warning just a phone call saying they would be there in 15 minutes no sooner did I hang the phone up they were at the front door less than 2 minutes after they called the tech looked at the ac unit said oh you have a older unit you need a new unit I will send the paper work to ahs by 5pm today 2 days later ahs finally got the paper work that was uninformative on what needed to be done Ahs left message and I also left message with the company and they were not returning either of our calls finally they contacted ahs stating I needed a new ac unit ahs stated my out of pocket expense would be $ 1,070.00 than a few days later infinity contacted Ahs stating there would be an additional $ 170. because they (infinity) forgot to add on some charges. When I questioned Ahs on this they tried to contact infinity air but again they were not returning there calls or emails finally after 3 weeks later Ahs got a response back from infinity stating they would send someone out to measure for our new unit and would be out to install on Saturday when the installer can to measure he was really shadeing and stating oh you don’t need a permit because if it doesn’t pass the hvac duct testing after I install it. It will cause everyone a big head my thought was wow he doesn’t think he can do the job correct. I contacted ahs they stated I had to use this company so I had no choice less than 24 hour before they were suppose to show up and start installing the new unit Infinity contacted Ahs and added an addition $ 485 statig they forgot to add charges I finally after talking with over 5 supervisors at American home shield was able to get a second option from another AC company and the company that came out said I didn’t need a new unit and had my unit fixed within 1 hour. Thank you Shropshire for being honest I refuse to ever let infinity come out to my house ever again if Ahs tries to send this infinity heating and air out I recommend you refuse and fight to get them to send a different company out. This went on for over 4 weeks and in triple digits weather when if Ahs would of sent a honest company out in the first place I would of had it fixed over a month ago Infinity heating and air in my opinion is dishonest un reliable ad very unprofessional

Extremely poor customer service and lack of follow through. «Sal» is a piece or work and very dishonest! Stay away!

We have a warranty coverage plan with American Home Shield. Infinity Heating and Air, Sal was the second contractor assigned to us. The first contractor was a no service one. We are happy with the job Sal did, He was efficient and air condition work.

They haven’t come yet and I’m already worried and nervous… and thats exactly what happened. Sal finnaly called and asked me the following questions. do you still need service, what is wrong… UMMMM…if I Knew what was wrng and if I didn’t need service, why would I call? Do you think my issue has magically disappeared? Anyways Sal finally came. He was in a rush. He hooked up the meter and tells me I need freon. I told him NO. we need to find a leak first and I will not let him do anything until the leak is found. He says in order to find the leak… He will need to drain all the Freon out, check for leak and then I will need to pay for the freon fill as AHS will only pay $ 10 a pound. I was SO frustrated that I just told him to leave and then contacted AHS to send me another contractor. Now thats another whole story which I will not get into right now.

If I could leave zero stars I would. This place is a joke, scheduled for a Home Warranty repair and Sal was here for less than 10 min. before realizing he didn’t have what he needed in his car to «fix» it. He left to get it and never came back. He is a liar and I really can’t say anything about how he fixes an air conditioner as he left too soon to do anything and then never returned. I am equally disappointed in the Home Warranty, but that is a different review.
Do not waste your time and if your warranty tries to schedule you with this «technician» (if that’s what you want to call him) refuse. In the meantime still no air and now have to reschedule with someone will actually show up for longer than 10 min.

I wish I could be reviewing this vendor in a more positive light. I admit that the low rating may be partially the responsibility of AHS but because they remedied the situation by switching the HVAC vendor to be used, the home service issue was resolved and the heater fixed.
As we understood from AHS, this vendor (Infinity) was called on a Friday and had the day to respond. By day’s end (10pm) our tenant had not heard from the company. By noon Saturday, the tenant had not heard from the company. By Monday mid-​morning the tenant had not heard from the company.
During these days, the tenant and I tried to reach Infinity Heating, leaving messages and having no response. Granted they may have been busy but …
During these days, I also called upon AHS to please consider changing the vendor. On Monday a customer service representative, a possible higher-​up, called me to find out what was and was not going on — changed the vendor to another — who promptly scheduled a service call with our tenant and had remedied/​fixed the heater within the next few hours (and this is a rural area with the other vendor driving a good 45 minutes to make the call). Our tenant (senior, recently back from a hospitalization) finally had heat again (February in the California northern valley dips). Thank you’s go to the second vendor, the final person responding to us from AHS and no thanks to Infinity.
** when talking with the final AHS person, she had me on hold while she called ‘Sal’ at Infinity who, I was led to believe, told her he hadn’t the time and was the reason behind his not returning the calls. If we’d only known … he’d been upfront … we could have had AHS switch vendors for us right away and been taken care of earlier, without such delays.**

Infinity Heating And Air
I used this company because I had an appliance through American Home Shield. What a joke…“sal” came out, did a few wiring adjustments and left. He called AHS and told them it was due to rodents chewing on the wires, in the walls! I had an inspection done that very day and confirmed that there is no evidence of rodents inside or outside my home. Sal told my elderly renter he couldn’t give her the paperwork because it was out in the car. When I called Sal, he laughed when I asked him to explain what he had done. He told me he would call AHS. He said there was a short and he didn’t fix it, if I had an issue with that then I could call AHS. He was rude, unprofessional and in my opinion, not so smart. My claim was denied because of his «professional» opinion but AHS did send a 2^nd company for another opinion out this morning, they informed me that there was no evidence of any rodents. They called AHS, got the approval to fix the short and get the AC working again. Going forward, Rose Heating and Air would be my top choice.

All I can say is do not believe or use this Sal guy from infinity, referred thru American home shield Ins… I was unsure of him when I talked to him over the phone to make the appt to get my AC fixed… After no return phone call for 3 days, I called him again, u know several days w/​o ac @ over 100 degrees it can be a little tough, his response to me was, oh well u know I’m busy, and I couldn’t c u any way sooner, what can I say… Ok really!!! So I get him to come the next day, which is tues, I called on Friday… So I had my son be there waiting for him I was working that day, he looked at my AC unit outside, went up to the attic and checked up there also… this is his diagnosis… 10 pounds of free on @ $ 50.00 dollars a pound = $ 500.00 dollars, oh by the way… AHS covers only 10.00 per pound which comes to $ 400.00 out of my pocket… Get it!!! Rewiring the unit because the original installer did a bad job connecting our AC properly… A new fuse because our fuse popped off from shaking so much and was nowhere to be found… And a new circuit panel… So he says this to my son, and also sends it to the Ins company, my son who’s 29 and not a dummy or electrician checks everything out and calls to let me know, this guys not leveling with us, we need to call someone else, so I did… ok here goes, all it took was a $ 20.00 fuse, again a $ 20.00 dollar fuse… My uncle Ron came out from a hectic schedule and mind u, I called my Ins company first, that’s what I pay for right to get this job done honestly and right… My instincts were right when I talked to Sal, something just wasn’t right… And Sal if u read this, I hope for your business, U take better care of people especially seniors or young children when it comes to our extreme weather conditions, I cancelled my policy with AMS and never aloud Sal to come back to our home and use his business… Be carefully people I don’t write negative comments like this on Unilocal,but I got to say what really happened, so others especially elders won’t get bamboozled!

We met Sal through our AHS (american home shield), he was very nice, came out a few days earlier than expected and everything went pretty smoothly. AHS per their contract does not cover some California regulated permits, so after everything was said and done, we had a $ 800 bill, but our house is cold and my family can sleep at night. AHS made it very clear to me on the phone that he was going to charge me. But since another company was going to charge me $ 1500 to fix my AC or $ 8000 to replace it, I was ok with $ 800 dollars.

I would give one point in the star if the program would let me do that. Infinity Heating and Air (Sal Cuenca) was contacted through AHS home warranty company to find the problem causing my A/​C to not properly cool. Determining that the unit needed to be replaced he sent a quote to AHS who contacted me with the items they would not cover. Sal would not give detail on his charges I was required to pay so I couldn’t tell what the costs covered. He stated that it was none of my business. I researched the requirements with the city inspector’s office and learned a great deal along with some names of companies that do the duct testing. I also contacted some contractors that did the duct testing and a reliable contractor that I had used before and between those sources I found that Sal wanted to charge me three times what others would charge for the same work. Because of his unwillingness to give this necessary information, I find him to be unprofessional and highly unethical as the customer should always have an itemized quote on what the job will require. No intelligent, thinking person would do business with someone that just quoted the bottom line with minimal detail. I cancelled the job and will now seek my own contractor. Fortunately, AHS will give me the money they would have paid him to pay the contractor of my choice. I question the level of research done by AHS on the contractors they use. Needless to say I would not recommend this contractor.

his company is used by American Home Systems (AHS)…My experience with Infinity was not very favorable. After and inspection of my furnace and AC by Energy Star, who found that I had a crack in the inner chamber of my furnace, and that the motor on the AC was on its way out, and provided a report of such when he found that I had contract with AHS, he said to call them right away and report the finding. I call AHS and they sent Infinity out, he the front cover off my furnace and said I don t see anything wrong without actually checking the inner chamber, and told me to call PG&E, saying I am not trying to sell you a $ 4000 dollar unit. I won t collect my $ 75 now, but when PG&E checks it and tells you nothing is wrong, call me and I will be by to pick up my 75.00 svc call. PG&E came out and said I did have a crack in the inner chamber and red tagged the unit and shut off my gas. Said it was extremely dangerous. I called and left a msg with Infinity — and guess what, I have not heard a word from him. I contacted AHS and have yet to receive a follow up from them.

We have had nothing but trouble with our furnace & AC since we bought our house 4 years ago. Turns out it was because of bad technicians and bad business owners employing them. Anyway, I got the tech named Saed and he came by right away, took apart the HVAC, cleaned it, and after all this time of a loud banging system and poor air flow it now runs smoothly. All it took was someone being thorough and doing his job.

Sal came to our house to check our air conditioning. He was super friendly and he knew what he was doing. I highly reccommend this place because they are professional and courteous. Thanks Sal!!!