Your Floor Store

These guys, What a bunch of a-​holes. Back in 1998 we built a new house. We walk into «Your Floor Store» on a recommendation. We tell them we have a concrete slab that we’ll need to cover as well as a room upstairs. No problem, the laminate floor is your best choice. The display floor is in the front, you walked on it so the material can take the traffic.
Great! We order the supplies and it was a DIY project. Just my luck, while on vacation 2007 my refrigerator ice return hose «froze» and leaked all over the floor. I’ve also noticed over the years, the floor covering the slab wasn’t wearing well as upstairs. We call the company back and they inspect the floor. Ah, I did this wrong, that wrong, yada yada yada. Ok, Mr. Smartie pants. I want another floor and I’ll pay for you to install it correctly.
They come, they used meters to check for moisture, install the new floor and paid them. from 2007 on, the floor is buckling in the summer, cracking but there are no leaks on my side. We call the owner and he comes over to inspect it. Well, this is the cause, its not a manufacturing defect but instead, its from spills from the sink. How did it travel to the dining room? Why did the owner recommend this floor again to us? I have to live with this floor for 15 years! We keep calling and asking what’s next, lotsa double talk and hearing, we’ll be back, we’re waiting to hear the results from the manufacturer. If I called the owner, I’d probably get the same speech.
Superstorm Sandy hit and we had water damaged that ruined the floor.
I did NOT go back to this place and bought a completely different floor altogether. A tile floor that was made from the Italian ashes of Pompeii, it even looks like wood.
My other floor that I purchased is still going strong with no issues. The one I installed, not over a concrete slab.
So Customer Service from this local floor store? Zero
This might be Your Floor Store, it ain’t mine.