Weekend Overstock Warehouse

DO NOT MAKE THE MISTAKE I MADE and succumb to the marketing hype. Write down the things you are interested in, the brand, the manufacturers, and then shop around. DO NOT ASSUME «business close out prices» are lower than competitive market prices. And, don’t worry if it’s «the last one on the floor.» I made the mistake and purchased $ 7K of furniture and then backed out a few hours later after I shopped around and saw that I could save HUNDREDS of dollars more elsewhere. I apologized to THEM for making the mistake and not doing my homework. The whole experience just made me feel BAD. Before you sign — NOTICE that the sales invoice has a BIG BLACK box about about no returns, refunds or exchanges. That’s pretty intimidating. I guess I could understand it if the prices were truly rock bottom «business closing» prices” (whatever that means?) But, to realize the prices are higher than the competition is just APPALLING. Don’t end up like me… losing sleep, having anxiety, and regretting my stupidity for falling for the hype. Just don’t do it. «Liquidation sale prices, it „could“ be an opportunity of a lifetime.» Yeah Right. I don’t think so.

Really disappointing service. My wife and I purchased a bed and mattress from this location on New Years day. We were moving into our new home the following Saturday and wished to have it delivered that day. The sales person told us he could guarantee delivery the following Saturday. I should have known something was up when I got to the service department to process my order and the Service guy told me «Salesmen know not to guarantee delivery, we can’t promise this time». Hmmmm. The Friday before the planned delivery, we got a call stating, in plain English, «we’ll be delivering your bed and mattress tomorrow, please call if you wish to switch that time». Day of delivery comes and goes and no bed. We call, and the service department made us feel like it was our fault. She explained that we were supposed to CALL THEM, not the other way around. We asked about the mixup and informed her we saved the voicemail. She said the employee who left the message was «no longer with us»… not sure if he died or was fired. At any rate, she said they could not get us the bed until Tuesday at noon. We both have 9 – 5 jobs and that was a no-​go. Next available time was not until the following Saturday. My wife is pregnant, and we have no bed. We spent that evening on the floor, but when it caused my wife too much back pain, I bought a cheap mattress off of Craigslist to pass the time. They offered no apology or delivery fee refund. Its also the day before their planned second delivery attempt and we still havnt heard from them to confirm. Thanks WOW Furniture, for making our move into a new home a blast. FYI, everything we had scheduled for delivery from LOWES, Home Depot, and AFI showed up right on time, no problems. What is it you do that makes you a «High End» furniture store again? Its definitely not customer service.

Liars! They’ve been advertising that they are going out of business and that there are deep discounts on furniture and rugs. I believe that they first marked up all the furniture by at least 25% then marked it down 1%.
A friend told me about a bait-​and-​switch tactic they used when he wanted to purchase a rug advertised in the newspaper.
Don’t do business with this company. They are dishonest

I used to go to this store regularly while I looked for furniture before the nearby Ikea was built.
A recent trip showed me that the inventory is too high-​end for what the logo and the business builds itself up to be, as other reviews have stated.
My only experience with an actual product from the store was a high-​end executive office chair which broke after about six months of use. I was told to contact the manufacturer for warranty options, but this proved to be far too difficult as the company was not a popular brand and had limited support hours. I determined it simply wasn’t worth the effort.
The furniture selection is beautiful, but someone else summed it up very well in that the average working person is not going to be able to afford anything from here. There are couch sets and dining room sets that can add up to over $ 5000.
I think they really need to change the logo and the target audience for their business as they constantly put out promotions promising unbelievable deals, but the price is so high that any deals are not noticeable.

I was so underwhelmed with this store. It’s no wonder the store is closing. We went into the store looking for a futon or sleeper sofa. The salesperson told us they are a «high end» furniture store. High end compare to what? IKEA? If I were to want a high end furniture store, Ethan Allen comes to mind, not a place called WOW.
That aside, the prices were high for marginal quality furniture and the store was poorly organized. And while those may be contributing factors to their store closing, my suspicion is that the real reason is because of the salesperson. She wouldn’t or couldn’t shut up long enough to find out what our criteria was for a sofa sleeper. Very disappointing experience.

Received their letter that they are closing location. Went in sales said it’s not going out of business but going to close and reopen. I told him that I figured it was a marketing ploy.
Floor looks like hell… displays were horrible. Furniture is terribly overpriced. I am not sure how they expect great brands to sell looking worse than a flea market. I have seen better looking arc and salvation army stores. I feel horrible for their sales people.

I purchased two special order chairs. The process was overwhelming to me but the sales people were the greatest! I found a swatch of fabric right away but was overwhelmed with picking the right style to match other furniture in the living room. The salesperson was helpful and very friendly. I finally made a decision and placed the order. I was told 6 – 8 weeks and my chairs came in on week #7. Customer service was great and they called when the chairs came in and scheduled the delivery. I also got a call the day before my delivery giving me a specific window of time. Delivery drivers were on time and friendly. I would definitely shop here again!!!

Terrible experience from start to finish. They Guarantee to price match until you find it somewhere else cheaper. They required me to get a formal quote and wanted the name and phone number of the competitor. They literally went after the competitive quote company and had them revoked from one of the distributors because they beat their pricing. Then called me back and told me that they were not only not going to match the price but I could no longer purchase from the other vendor as they had them banned from ever selling this line of furniture because of the low pricing I was offered. The sales staff was non responsive and unprofessional, the management was even worse, not returning calls and not answering questions. I agree with the other post that they never know where your stuff is or when it is going to get there. no one has any idea what is going on or a general idea of your order. I was told 4 to 6 weeks and my items showed up on week 10. I called my sales person to notify her that my couch was not as ordered and my bedroom set chest of drawers top and bottom drawers were not opening and closing correctly. I never heard back. I called back the following week and she told me that she reported to customer service and they would call me back. I didn’t hear back from anyone again so I called back and left another message. I finally heard back from them the next day and they scheduled for a tech to come out the following week (today) and still haven’t heard anything back regarding my couch! I was told today that by the tech that they would be ordering and repairing the tracks on my brand new dresser… not acceptable! I want a new dresser without defects. I want the dresser replaced. So I actually called in at 7:45 PM on 5÷19÷2015 as I was writing this and requested to speak with Russ the store manager. The receptionist put me on hold and told me that Russ was with clients. I told her I would hold. She came back and told me that Russ said he would call me back. I told her that I had trusted him to call back too many times and I preferred to hold. She then came back on the line after holding for 8 minutes and told me that Russ was not able to speak with me because he wanted to go home and he was trying to lock up the store. I told her that I really wanted to speak to the manager as I had a terrible experience with this whole process and she threw me into the voicemail. WOW is right! WOW what terrible service and unprofessional staff WOW FURNITURE! I wish I could rate this place with zero stars. Absolutely the worst group of people I have ever worked with for $ 10,000.00 in product they sure are done with you as soon as they take your check!

Hope to change this in the future. Spent a fair amount on 2 items. They said it could be as long as 8 weeks, I’m on week 7; no one seems to know where our stuff is or when its coming in.

Well, we thought for sure we’d go here and score something awesome for the house-​cheap. I was pumped, so was the hubs. The commercials really make you think this is a bargain outlet, but it’s really not. I mean, maybe if I had a whole bunch of dough it would be, but I think for the average, hard working American, there’s no bargains to be found here. The furniture and art were beautiful, but some of the pieces were well over a thousand dollars! Just not what I was expecting.

WOW! This furniture store was so much fun. They have so much cool stuff and great salespeople. We had a great experience!