Pediatrics 5280, PC

Horrible customer service, rude is and understatement. First visit I was set back by this and figured the receptionist was just having a bad day. Second visit was the same so we will not be back.

The team of doctors are great. We love Dr. Dacey. We have been at the Castle Rock practice for 8 months and they do a great job at the well child visits and sick visits. I love that they have weekend and holiday hours for sick appointments at the Centennial location. They are always caring with our son and will answer any questions that we have.

These doctors have seen my children for 9 years — our first visit was in the hospital as a newborn. Here’s why I love them, and recommend to everyone: 1) 365 days a year they have appts for sick children. And yes — we have been on Sun and holidays. 2) Doctor on call ²⁴⁄₇. You call the answering service and they return your call. Yes — I have tested this when I had my first tiny newborn. 3) you select a PC doc and you see that doc 90% of the time. They establish a relationship with your children so your kids trust the doctor. We see 2 doctors primarily because they work opposite days. 4). You call for a sick visit… and are seen the same day. 5) The office staff rocks — polite, efficient, kind. We’ve never had to wait over long and have never had any billing issue. Finally…6)…The doctors! Everyone is caring and relates well to be kids. They never rush us, and always take the time to answer my questions. Best. Peds. Ever!

A pediatrician has two main functions:
1. Handle the scheduled well visits — weigh, measure, vaccinate. Any bozo can do that stuff.
2. Handle sick visits. I thought that was pretty simple too, till I switched to this practice.
At every other pediatrician practice I’ve dealt with, they block out a set number of appointments each day for sick visits. Your kids gets sick, you call the ped first thing in the morning, and you go in and get it taken care of. Seems pretty straightforward, right?
Not at 5280. After moving to this area and switching to this practice, we had two sick days. In both cases, I called 5280 first thing in the morning and they said, «well, we have a cancellation in two days, you could come in then.» WTF? In both cases, I called my old pediatrician and got it taken care of that morning. On the second occasion, I of course switched back to the old practice. Now I drive the extra distance for every visit, but it’s totally worth it.

We just joined this practice. We have not yet needed an appointment, but the staff and nurses are very attentive, kind and return calls very quickly. We had a nurse instruct us on some care prior to setting an appointment and they were great! We are super excited that we have found this practice! Thank you to Unilocal users for the great reviews to lead us there.

My previous 4 star review was based on the overall lack of toys/​books in the exam rooms and my most recent visit with my children showed me they’ve made marked improvements in that area.
Also, my last visit with a feverish toddler, they were able to get me in for an appointment less than an hour after I called, and the care and concern they showed while attending to my daughter reaffirmed to me why I love this pediatrician’s office.
Easy appointments, child-​friendly atmosphere, they rarely run very far behind, and genuine people working here. Love the staff and Dr. Young!

Awesome staff, great team, love to see everyone who works here smiling. As a recent Denver transplant, I was referred to this pediatric office by my daughter’s preschool owner and I’m so glad I was. Super scheduling and the nurse and assistant that helped on our visit were both fantastic. Highly recommend.

This review is for the new Castle Rock office.
My son has been seeing Dr. Travor since he was born and when he left his old practice for this one we did not hesitate to follow him. The office is very nice, very clean and the front desk staff are super friendly.
Dr. Travor is very knowledgeable, caring and friendly. He really takes the time to get to know his patients and their families. I’ve never been rushed and he is always eager to answer any and all questions I may have.
If you want good pediatricians who take their time and genuinely care go see the doctors at Pediatrics 5280.

Dr. Bouzarelos is the most phenomenal, thorough pediatrician we’ve ever encountered in the 3 states we’ve lived in! After two solid years of visit at 5280 Pediatrics, I can honestly say Dr. B clearly makes his patients’ health, care and safety his priority and even when I have a million questions, he NEVER makes us feel rushed. Despite the fact that there are other pediatrician offices much closer to my home, I never balk at driving out of my way to get the very best pediatric care for my daughter. As the other reviewer stated, their front office staff is very courteous. I also really appreciate that a human being actually answers their phones instead of an automated system. I recommend Dr. Bouzarelos and this practice highly!

We love this practice. Our kids have been seeing Dr. Bosley since birth (after we switched our first child here from the terrible pediatrician our OB referred us to.) In general, Mary covered most of what you need to know. The well and sick waiting rooms are great. They have a small play area and fish tanks to entertain the kids with while waiting, in addition to a good selection of magazines for parents who aren’t plugged in to their IPhones. The front office staff have always been friendly and helpful — even if they are having an off day they make the effort to smile and not let it affect their customer service. The wait times are very short for the most part — I have occasionally had to wait in the room for a while for sick appointments, but this is to be expected. The MAs and nurses who check your kids vitals and give shots are friendly, although at times a bit rushed. The practice has a lactation consultant and a great after hours answering service that will promptly connnect you with the on-​call doc for any middle of the night emergencies or anxious concerns from first time parents. Some practices charge upwards of $ 15 per call, but this one does not — and not only that, but the docs who have returned my call at 2am have always been polite and patient when answering my questions. There is only one doc at this practice who I did not like and you will know when you get him. He is rushed and rude and often condescending.
That being said, Dr. Bosley is amazing. He has the perfect personality to be a pediatrician. He has always treated our kids like little humans, personally greeting them and playing games with them so they are put at ease for their exam. He has several small children of his own and you can tell that he genuinely enjoys his job. Even when you know the office is swamped he takes the time to answer your questions and offer helpful advice. He takes time to talk with parents and often shares stories of similar experiences with his own kids. We recently moved out of state and have experienced the nightmare that is trying to find a good pediatrician, especially having been spoiled by having Dr. Bosley. If you are searching, look no further. — I can guarantee that Dr. Bosley is as good as it gets!

I am sure that typical first time parents are overprotective and have a lot of questions when it comes to the health and growth of their new bundles of joy. As far as being a first time parent, I feel I am fairly laid back. My husband might disagree, but my pediatrician reassures me that I am not the most overprotective parent in the practice. And that is just one of the things that I like about her and the Pediatrics 5280 office.
When you first walk in, there is a receptionist that is always in a good mood to greet you and your child. Now I am sure it would be pretty easy to be happy when there are little ones about, but there are always some fussy faces in the office (and it is not always the kids that are the fussy ones). There are two sides to the waiting room, one for the healthy patients that are there for their check ups and one side for the sick patients. This is something that I greatly appreciate, because I seem to catch these little colds much more easily than my daughter. Another thing about the waiting room is that you are never there for more than 15 minutes. I am one of those persons who gets pretty irritated when I am waiting in an office for more than 30 minutes when I made an appointment weeks before. I do have some Unilocaling to do, you know! Or work, if I have to.
The doctors and nurses are always very friendly and will politely answer all questions, regardless of how silly you feel asking them (And for those that are wondering, we see Dr. Young). And when you call at 1:45 in the morning, the doctors are still very polite. Much more polite than I think I would be if somebody woke me up at 2am. Believe me, children do not just get sick during the day and it is strange how illnesses seem to be much worse in the middle of the night than during normal waking hours (for those of us who aren’t trying to figure out the best way to stumble home from downtown as often as we used to). And did I mention the have Saturday hours, too? Super convenient for working parents.
Oh! And the best part — for those with babies — they have diapers and wipes for those who may forget to put those in the diaper bag that day. But what mother would do something like that (ahem)? — must be for the Dads!