Pediatric Pathways

Today was my first visit with my 2 year. The front desk lady was so nice and both doctors were so sweet. One Dr just came in my room to welcome me to his practice and said thank you for choosing us. ;)

I had looked forward to being a part of this practice, as we like the more natural approach to medicine. All of the reviews I had read were so positive, and I didn’t mind driving from Lakewood all the way over to centennial. And honestly our first visit was awesome, I really liked the young woman we met (I think her name was Ashley?). But on every subsequent visit, I felt my excitement falling more and more. Scheduling appointments is ridiculous, waiting a month or two to get a well check is more than crazy. I never felt like we were known by the staff there, even though we had the same provider on the last three visits there. The staff always acted like they were always two steps behind, and rushed through everything. And after switching to a new provider we realized that they had entered our names wrong into the immunization database incorrectly and didn’t have any of the records entered in. I had brought in all of our records for our first visit, I have no idea where they went after that. The only person that was warm was the receptionist, and she always seemed to know everyone who walked through the door. We have since changed to a pediatrician closer to our home, and love this new office.

We were recommended to this office by a co-​worker and we have been taking my son there since his birth (he’s now 16 months). Last week, my son developed a rash. I was able to email pictures and get a diagnosis of hives with instructions to treat.
As the hives got progressively worse, as new parents we couldn’t take it any more. We were given an appointment that day, no judgement for bringing him in even though we were told we didn’t need to.
Lastly, we missed a ski trip due to my son getting sick. Luckily, I had travel insurance, which needed a doctor’s note. They weren’t able to fill it in on the spot, but it was actually faxed to me that day or Monday morning. I know that doesn’t sound like a lot, and doctor’s offices have to do this sort of thing all the time, but in a world were customer service is dwindling and I seem to constantly have to badger organizations for things like this, this meant the world to me. Once less person to hassle. Thank you!

I love this place so much. I just moved away and am pretty heartbroken about leaving the docs at PP. So great with my kids!

We chose this practice while I was pregnant and have now been with them for nearly a year. We are very happy with the practice and like all of the providers. They are very responsive, even after hours. They are supportive of breastfeeding, will not admonish you for (safe) co-​sleeping, and are intact friendly.
Regarding the one star review, I will say it is very important to be clear about a child’s symptoms when calling, and I wonder if there was a miscommunication that happened. When our baby has been sick, we’ve always been able to call for advice and/​or make an appointment to see a doctor that day.

The Doctors are good but honestly not worth the hassle of the secretaries and those who handle the front desk/​calls. My wife and I are not ones to write reviews but we felt we needed to in this case so other parents could avoid going through what we went through. We have gone to PP for 2 years and I cannot even begin to explain how rude we have been treated on multiple occasions. I am not writing this review after 1, 2 or even 3 occasions… It has been almost every time. Those that handle to calls seem to place a giant label on all parents as if they are all overly paranoid. They are extremely condescending. Rather than give us comfort, 9 times out of 10 they made us feel belittled and dumb for calling or asking. We are definitely NOT alarmist parents, and prefer to avoid the doctor by all means… that said, we always feel treated as such. We have talked to other parents in the area who surprisingly echoed the exact same frustration. One mom said she doesn’t even bother attempting to converse with those on the phone, she just makes appointments now because it’s so bad. Our last interaction came after talking with the nurse practioners from the Helpline at Childrens Hospital over 5 days during our sons sickness. When we called in to finally make an appointment with Pediatric Pathways, the women on the phone questioned everything we were told and tried to stop us from coming in…(This coming from a secretary critiquing educated nurse practitioners from Childrens Hospital). I even wrote in a complaint to Pediatric Pathways a year ago when we first were treated this way and they never even responded… Again, the doctors were great for the most part. We never had issues once we got into a room. We enjoyed Dr Marceny & Huff, but I can’t say it is worth the trouble to get through to them…

HORRIBLE! Don’t send your child here. There are much better practices in the area. The woman who answered the phone decided to diagnose my child over the phone and would not schedule an appt for him because she was sure his internal bleeding was caused by hemorrhoids. Well, he ended up having a serious bacterial infection that required a colonoscopy and an endoscopy and very strong antibiotics. I had to take my son to a specialist because this practice wouldn’t treat him when I called and when I finally pushed them they did not give him the proper medicine. I would never ever take my child here again. Even the specialist we saw was aghast that the receptionist decided to diagnose my child over the phone and refused to make an appt for him and he works with the practice regularly. Even he was going to make a complaint to the person in charge here.

Geez. Wish there were more doctors/​dr offices like this. That overwhelming ENTJ side of many doctors seems to show more than we patients would like. Instead, these doctors, seem genuinely interested in the course of healthcare their patients want to discuss. Their hearts and minds are open, it seems. CAN YOU IMAGINE THIS IN A DOCTOR? Seriously. Additionally, the expertise I have found here way outshines other doctors I deal with. Thank you!

I agree with other reviewers. The building is old, the entryway not stroller friendly… but the doctors and staff are great and I totally love this practice.
When I was pregnant I visited this practice and another practice. The other practice is close to my house, willing to go with whatever vaccine schedule I chose, but when I met the doctor, she talked to me like I was two– and I didn’t even have a kid with me! I pictured her saying «Well gosh golly gee willickers, your son has cancer!» or whatever. I couldn’t picture 18 years of being talked to like a moron. I visited Pediatric Pathways, also while pregnant, and met with three people from their practice– Dr. Huff, Dr. Marceny, and I can’t remember if the woman was another doctor or a P.A., but I loved them all! They give honest recommendations and don’t harass me about whatever vaccination decisions (or lack there of) that I have made for my son. I even loved their student, Michael, who met with my son once. My son is turning 6 months next week. He has never been sick, but when it finally happens, I feel like he is in great hands! Much farther from my house, but totally worth it!

Best Pediatricians in the Denver Metro Area. Period.
Very accepting of parents with questions, concerns and requests for alternatives.
Midwife friendly. Out of hospital birth friendly. Available for appointments at their office in Littleton, at Mountain Midwifery Center (the birth center in Englewood) or at the Mama’hood (the breastfeeding and prenatal yoga place in the Highlands).

We used the doctors at Pediatric Pathways for nearly 14 years until we moved away last summer.
Doctors Marceny and Huff were wonderful. Dr. Marceny saw my extremely sick and dehydrated son on a Saturday and showed such concern for him that my son remembers that visit today — seven years later. «Dude,» he said to my boy, «you’ve got to get some water in you.»
While that sounds kind of silly — calling my son «Dude» — my son really listened to the doctor. We went home, and he tried to drink water for the doctor. About a half hour after we got home, Dr. Marceny called us and said he just couldn’t stop worrying about my son and said we needed to take him to the ER. We got some IV fluids in him, and he made a full recovery.
Dr. Huff was also a great doctor. I would draw pictures for my kids on the paper covering the exam table, and he even saved one of them for their files. He, like Dr. Marceny, is very easy-​going, and the kids were never afraid of him. Dr. Sarah was also wonderful with my daughter as she got older.
Don’t worry about the semi-​shoddy building the practice is located in. An older building means they’re paying less rent than the practices with the fancy TVs and video games in the waiting room. They aren’t passing on their exorbitant overhead costs to you, the patient. They have their priorities down — no TV in the waiting room. Just like it should be in your house.

In love with this practice from the first visit. To start we where shopping around for a pediatrician for our new born boy, not at all as easy at it sounds. The great people at pediatric pathways had us come down and meet them, unheard of. We sat down and talked briefly with all of the physicians assistants, a nurse practitioner and the doctor for long enough for us to know that our first baby would be in great hands and that we as a family could work well with this clinic.

I love this practice! When we had our son a few months ago, my wife and I searched to find a pediatric practice that is open to our natural approach to parenting (but not way off the deep end either). We’re so glad we found Pediatric Pathways.
What’s there to love?
–We’ve never waited more than five minutes for a visit. By the time you sit down in the waiting room and fill out the developmental checklist for the baby, a nurse calls you back to the exam room to take the baby’s measurements, and then the doctor comes in almost immediately.
–They are very supportive of breastfeeding and have a lactation consultant on staff (this doesn’t really matter to me, but my wife raves about it).
–You don’t just have one doctor in the practice. The two doctors, two PA’s, and one NP rotate, so that probably helps cut down the wait time. To some, this may be a drawback, but I like everyone in the practice, and I love not having to sit around and wait at the office.
–They have started doing well baby visits in the Highlands neighborhood. Very convenient!
–We have never felt rushed during a visit and have always had our questions answered.
–Every time we go, we always feel like great parents. Of course, my wife and I think our child is exceptional in every way, but it’s nice to hear that from the doctor, too. While I’m sure they say super nice things to all the parents, it’s great to have encouragement when you’re sleep deprived and covered in bodily fluids all the time.
–They have a lab onsite where they instantly process a lot of routine tests. I don’t know which ones they do exactly, but it’s much more than my pediatrician did when I was growing up.
What else should you know?
–The office staff is kind of meh. They’re fine, but it depends on who you talk to.
–I hate the entrance to the building in which they are located. It’s definitely not stroller-​friendly. While the office is clean and nicely decorated for kids, it’s not the nicest building.
–They are supportive of whatever a parent chooses regarding vaccines. For us, this works, as we have chosen an alternative vaccination schedule, and appreciate that we can take him in more frequently for vaccines. But if you go there, I think it’s safe to assume that some of the kids in the waiting room are possibly not fully vaccinated or not vaccinated at all. Of course, I’ve never been waiting for more than five minutes in the waiting room, and there’s never been more than one child in it, but it’s something I would want to know if I felt strongly about the issue.
In sum, this is an awesome practice, and I’m so happy to have found them!