Once Upon a Child

Definitely don’t go here to sell. They hardly buy anything. The staff isn’t super friendly either.

I have been here several times and it has never gotten better. Clothing selection is low, quality is poor. Clothes are faded, pilled and torn– we noticed a large tear in a sweater we bought when we unrolled the sleeve at home. Prices are high, you can go to Walmart and buy something new for the same or less. There is always a line and long waits to check out. I mostly buy books which are gross and need a major cleaning at home. Drink and food stains all over– I wish they cleaned before selling. Last time I went I bought clearance items, when I got home I realized they charged me full price. I had to make a trip back, wait in line and have them refund me. The staff are rude and act like they are too busy to be bothered. I rather drive to the Littleton location where I walk out with a cart full of great priced/​quality clothing. Skip and don’t waste your time, you aren’t missing anything.

Wouldnt recomend buying because prices are too high and not worth trying to sell anything here either. The shoppig ambiance and treatment at the goodwill is better than this place.

Nice staff, big selection but better as a buyer than as a seller. What they payout is really highway robbery. You’ll get about 50% less than you’d get if you sold your stuff at a garage sale. I don’t quite understand their pricing as some items are a steal and others super overpriced. If you happen upon a clearance sale you’re in luck; I hit pay dirt once but the Halloween costume event was a bust.

I was so excited when this location opened not too long ago! I would frequently shop there for 2^nd hand clothing, shoes and toys for my two boys, however after my most recent experience, I’ll make sure and go elsewhere. This past Sunday afternoon, I had taken in a large tub of WASHED & FOLDED brand name onesies, pants, jackets, etc. The older women who was helping me didn’t like the fact that I couldn’t come back 5 hours later to pick up the unwanted items and receive the compensation for what they did want. I explained that my husband could come back the next day and she reluctantly agreed (saying there were space issues). When my husband came in (with our 6 month old and 2 year old) the woman told him that they did not want anything because they were WRINKLED!!! The older woman who had «helped» me when I came in had whispered some things to the woman who therefore gave this pitiful excuse to my husband. It was like she had a vendetta against us since we weren’t able to come when she wanted us to. What a complete waste of our time. I will always go elsewhere to spend my money from here on out and «word of mouth» goes a looooong way when it comes to retail business. I’ll make sure and share my experience with all of my mom friends. Finally, I initially thought this when I started shopping there, but I brushed it off since I really like OUAC, but their prices are waaay too high. You can purchase new items for the price they were charging for used items. I’ll make sure and go to Kid to Kid or the OUAC in littleton, where they had way better customer service and the prices were reasonable for USED CLOTHING! I’ll be taking all my used baby items to Goodwill to donate and make more $$$ from on a write off.

I appreciate the quality of items sold here. Not all second hand stores sell the greatest quality. Although they may be picky and choose not to purchase much of what I bring in, I can guarantee that what I purchase will be in pretty good condition considering its used.
The owners seem personable and nice and I wouldn’t judge them for OUAC prices. (they may not pay what you think your stuff is worth and you may come across a higher priced item in the store) that’s just from corporate OUAC. Otherwise I support the store as an individually owned second hand store and will continue buying my children’s clothes here.

Friendly staff and nice looking store, most of the stuff was clean and in good condition. I called ahead to ask if they took certain items and was told yes, but upon arrival was told they did not, in fact, take those items at all. It was a little irksome, but they did end up taking everything else. The prices they pay are terrible. You’d be far better off selling on a Facebook garage sale site or donating and taking the tax write off. The prices they sell their items at are not great either. Again, you’d be better off buying from garage sales. I saw a baby item on sale brand new at this store which we had recently purchased online (Amazon) for $ 12.50, however, this store was charging almost $ 16.00 for the same item. Not sure if all the deals are that bad, but I probably won’t sell or buy with them again.

I wouldn’t use this store to purchase clothing at because the prices seem a little high for used clothing. Most of the prices were $ 5 – 8.00 per piece and I know you could probably purchase new at Old Navy for the same.
I would however recommend this store for bouncy chairs, kids shoes, and toys. I got a great deal on a bouncy chair for my infant. Normal $ 65 in store and got it for $ 20.00. It was definitely worth saving the money for an item that is only used for a few months. New parents should check this place out and they also offered a military discount.

I went to Once Upon a Child in Centennial twice in the past two weeks. I had tons of boys newborn to 2T lightly worn clothes my kids had outgrown and had heard that you could make some money off them. So I went the first time with only a small sample of my boxes as they suggested I do over the phone. All the clothes were laundered and folded in the boxes I brought in. A few hours later OUAC gave me a quote for what they would pay me for the clothes they selected (they WON’T do quotes over the phone — don’t understand why), and they selected probably less than ¹⁄₁₀ of what I had brought in to buy. The stuff they didn’t buy they said was worn and had stains. I had them point out where the wear and stains were and they pointed it out on a few of the pieces. I could understand some of their feedback, but some of the wear and tear they said didn’t make the clothes «sellable» I just didn’t see. So they purchased the handful of clothes they had selected and I thought I had made an okay deal. I was about to not take their deal, as I found the staff very unfriendly and not listening to my side of the story at all (that these clothes were just gently worn). They did pay me $ 4 for a cute snow suit, though, so I thought that I would overlook what (at least to me) seemed like unfriendly staff.
Since they said most of the sample of clothes I had brought in were not sellable, I went through all my nine or ten boxes, pulling out only the best selection. I then rewashed and refolded those clothes so I could please OUAC and brought back only the best two boxes of clothes the next week. They again only wanted to buy ¹⁄₁₀ of the total of everything I had brought in. These clothes were so cute and again they pointed out the «wear and tear» on the clothes they said they wouldn’t buy. There was minimal if any wear, and I don’t know what else I could do to please them. But the breaking point for me was that I had two pieces of clothing (one shorts and one shirt) that were brand new with tags on them (never been worn) and they only wanted to offer me $ 1.25/each! Out of the other clothes they wanted to purchase, they only wanted to offer me an average of $ 1/​piece of nearly new clothing. Ouch — what a ripoff and a stressful place to do business at.
I quickly looked around at the store, and while they do have a well organized, large selection of clothes, I didn’t think the prices were that low (i.e. — $ 6 for a used boys’ t-​shirt — you could probably find that on sale for new at that price at an Old Navy).
I wouldn’t recommend this place.