Meghan Shannon, DVM

Cherry Knolls vet clinic has been our vet of choice for eight years. Today, as usual, we got some wonderful service. It is close to home and we can usually get in quickly when necessary. I would say that it does cost money, but they really do care about our dog and meeting our needs for veternary care. I would recommend this clinic for their concern for my dog and our community.

We are new clients at this clinic. We’ve lived in the neighborhood for several years and have always made the long trek back to our old vet. We decided to try the CKVC and couldn’t be happier. They took wonderful care of our cat, let us know candidly, kindly, and professionally that her teeth needed work badly. It was expensive, but completely in line with any other clinic we’ve ever been to. The work was scheduled quickly, they were attentive to all of our needs and questions and it couldn’t have gone better. We have a VERY happy cat now that her bad teeth aren’t bothering her any more. She hasn’t been this loving and cuddly for years.

Avoid this vet clinic! I am a new puppy owner and found this clinic on the list given to me by the Dumb Friends League, and chose Cherry Knolls because it was close to home. The only good things I can say about this place is that the receptionists have always been kind and courteous (calling the day prior to my appointment to remind me) and the staff give treats to my pup to make sure it’s a positive experience for him. However, it has always been a negative experience for ME! For starters: the vet techs have never introduced themselves, their position, or what they were going to do, and the first vet I saw also did not introduce herself. On my first appointment with my 3 month pup, NOTHING was explained to me as far as what to expect with a new pup, what vaccinations he needed and when he needed them, and what things to avoid to keep him healthy and happy. I had to ask a million questions to get clear answers!!! When I explained that this was my first puppy, the vet tech acted shocked and then finally started telling me what vaccinations he needed, but I had to press for more information about each of them and when to get them. She seemed annoyed that she had to explain all this to me. AND, when she heard commotion out in the lobby she shushed us both and put her ear to the door to hear the drama going on. Poor customer service!!! The FINAL STRAW was today: I went in for his last set of puppy vaccinations and made mention to the vet tech that «no, I don’t remember who I saw last time because no one here has introduced themselves,» and also that I was told on his last visit that his adult teeth were all grown in (yet, I’ve been finding lost teeth all over my house since then, and have been told by the puppy trainer that NO those are not his adult teeth yet). She left the room and I could hear her whispering with people about what I had just said. A few minutes later she returned with the vet who quickly approached me with a loud voice saying «I’M SORRY (in sarcastic/​condescending tone), did I not introduced myself to you last time!?». I basically felt cornered and attacked and she got defensive about what I said. POOR CUSTOMER SERVICE!!! And unprofessional!!! Then, when paying my bill on the way out, I was charged for an exam when my appointment was only for the vaccination. I was not informed that he was receiving an exam that day (does checking his teeth and heart rate count??!) and I certainly did not make an appointment for anything more than the vaccination.

I’m never going to another vet again! They try everything to save you from costly tests, and are great at dealing with a lot of questions from an overprotective «parent.» When my cat started having (what we now know to be) asthma attacks, Meghan squeezed me in 15 minutes before closing with only 30 minutes notice! They also assuaged my fears about it being life-​threatening by looking at videos I uploaded to Youtube, saving me a visit. They were going to do an EKG but didn’t need to once my cat had an episode… some less respectable vets would say they didn’t notice and charge me for an unnecessary test. Bottom line, they bend over backwards to work with customers and I’m a fan for life.

As far as vet capabilities, I would rate Cherry Knolls Vet Clinic high. BUT, they totally misled me and double charged me for exams/​vaccinations. So, I recommend avoiding them! Explanation follows: I went to a different vet with my previous dog. But, I got a new puppy and thought I’d give another vet a try. I found a coupon in a mailer for FREE distemper combo & rabies vaccines with paid examination. I told them my puppy wasn’t due for these vaccines until the following month. They said, «No problem. Bring him in and we’ll do the exam now and then you can just bring him back for the FREE vaccines next month. So, I paid $ 45 for the exam. I brought the puppy back in a month and showed them the coupon and the vet tech again said, «No problem. This will cover your vaccines for today so you won’t be charged.» Then, they gave my puppy the vaccinations and proceed to present me with a bill for $ 102.51. They refused to honor the previous word to me. They said they would never tell anyone to come back for the free vaccines. They also said the coupon wasn’t good for puppy vaccines! But, they said the coupon was fine and valid in November AND THEY TOLD ME TODAY THAT IT WAS VALID BEFORE THE PUPPY RECEIVED THE SHOTS!!! And, if it wasn’t bad enough that they didn’t honor their coupon or their word… THEY CHARGED ME FOR ANOTHER EXAM TODAY!!!
So, they lost my business! I will never go there again.