Matt Wilson

So recently I have had a spattering of bad customer service. Insurance companies, roofing companies, retail — you name it I have had people basically not doing their job or doing it badly. This is incredibly frustrating. Now, the one bright light in this has been my bank (I know — shocker). They have always been great help when I come in asking questions, needing changes on my account or to get a insurance check endorsed. They are all just really nice folks. So, since I have been working with these nice people I decided to try their home mortgage guy to see about a FHA refinance on my house. I already have a WF FHA, so it would just be doing the paperwork for the streamline refi (which I have done before and it is generally easy compared to conventional loans).
I call the guy and he get gets right back to me and tells me, «no problem, I can do that for you, when can I call you back later today?» Awesome, right! We set up a time and he doesn’t call. I try to call him and get voice mail. I wait a couple days and call again and leave another voice mail. I still don’t get a call back. So I try one more time the next week and leave one more voice mail and once again there was no return call. Now it is going on 3 weeks without a call back, when we had an appointment to speak!!!
I have no idea if he ran the numbers and thought it wasn’t a good idea to refi right now, if he thought my house wouldn’t appraise for enough or what. I have spotless credit so I doubt it was that, but if there was a problem it sure would be nice to know! I have no idea since he never called, emailed or even mailed a letter with the info. Totally unprofessional.
I had actually really loved my bank until this! And in truth, I still do, except for the mortgage department! Don’t bother with Matt Wilson, he won’t bother calling you back!