Laptop Repair Denver – Centennial

I have had two very good experiences here. Several years ago while at a large computer store in SE Denver with a fried laptop, the large computer store was quoting me over $ 800 to retrieve photos and documents from my old laptop. A customer behind me tapped me on the shoulder and recommended Laptop Repair on Arapahoe Rd. I drove directly over to them and they retrieved my pictures (80,000+), documents, etc. and were very pleasant and helpful. (Yes it took a few days but this sort of thing isn’t quick). (Sorry I didn’t write a review then). Today my laptop wasn’t working right after downloading a new program. I drove back to them (believe Brian has helped me both times) and told them the trouble I was having. Within a couple minutes, my computer problem was fixed and I was out the door (no charge — just a kind smile)! These folks have been pleasant, honest and very helpful on both my visits. Thank you. I continue to recommend friends to you! (I live in Centennial, CO — not Sandy, OR as my post shows — for some reason)!

I had an INCREDIBLE EXPERIENCE here. As you can see by my previous reviews, I’m not prone to giving five stars for anything. I have a HP PC and the power icon was saying, «Plugged in, but not powering.» I went to one prominent computer store. I was hoping I would just need a new cord or battery. The employee took my computer in the back, came back and said, «I have bad news. It’s not your cord or battery, it’s your motherboard, and that’s going to be expensive and take some time, because we’re going to have to do some soldering.» My blood pressure immediately went up.
I went to Laptop Repair for a second opinion. Brian Raymond immediately came to my rescue. He didn’t take my computer in the back room, but brought his tools to the counter. He checked things out in the battery area a number of times with several different meters to make sure he was receiving correct readings. He then said, «It’s your cord.» Brian then showed me that when he plugged in his universal adapter, the reading on my power icon changed to «plugged in and powering.»
He told me to go to a local store and buy a universal adapter. He then paused and said, «Hang on, I ordered some HP power adapters, and I received a shipment today, but haven’t opened it. They might not be in there, but I’ll check.» He then brought the unopened package to the front desk and opened it. Sure enough there was an HP power adapter (I’d prefer to get the brand name anyway, not some unknown brand). In my skepticism, I then thought to myself, «This is a trick, Brian knew this all the time he had a new HP power adapter in the back. Now he’s going to charge me $ 300 for an HP power adapter.» That wasn’t the case. He didn’t charge me for the diagnostic he ran, and I got out of there with a brand new HP power adapter for less than $ 70.
Please consider this store. There are so many of these outfits out there that are like used car dealers. Brian treated me like a valued customer, and didn’t rip me off. That means a lot in this line of business.

I stupidly left my laptop plugged in over night with the power cord jammed into the wall. When I tried powering it up in the morning to play some games, it wouldn’t charge. I managed to hold it in place to charge it for a while, but eventually that stopped working too!
I brought it in on a Tuesday to get it looked at. I did my homework and talked about it with the owner (who even had parts assembled to show me where the problem might be first hand!), and he went over all the price points with me. I told him I would prefer if he just diagnose it and then call me just in case there was a problem with the motherboard or something. He got back to me on Thursday, which is the fastest I have ever been contacted after getting tech repaired. He said it was the power adapter like I had thought, and reminded me of the set price. I agreed, and within an hour he called me back and had it all ready to go!
I went in and paid for it, and before he let me go he had me turn it on and make sure it worked. Seeing that it did, I happily went home, played a few games, and now sit here writing this review!
I highly recommend this place! It was a nice relief to have someone go over each step and all the options as well as make sure it works before you leave!

This place is awful. Terrible service. The owners need to retake Customer Service 101 or even better yet– close down! They can’t fix a laptop for the life of them. Save your money and computer and go elsewhere!!!

FINAL UPDATE May 2013:
I’ve not deleted my original review as I feel it necessary to underscore that, given the opportunity, a good business person will work to remedy a bad situation. Such is the case here. My laptop was examined by the new owner, he saw what went wrong, worked on the solution, kept me updated throughout and now I have a good-​as-​new functioning laptop. The issues described below have been fixed, and I would not have any hesitation to patronize this firm, especially knowing how well I was treated when a problem arose.
A big thanks to Laptop Repair management!
UPDATE May 2013:
My review is subject to change for the better. The business was recently sold and the new owner took the time to call me to find a way to resolve my issue and turn me into a delighted customer. My laptop is in for an examination and based on my initial conversation I think this is going to have a happy ending. It is never too late to recover if you do the right thing-​and have a willing audience.
ORIGINAL REVIEW
Run-don’t walk-.from this place.
I took a working, but older PC in for a simple repair. I did my homework beforehand and we discussed and agreed on the likely solution (I told them I was hesitant to put much $$ in it, but they talked me in to leaving it) After a week I heard it needed an additional part. Then no word for a week or so. I stopped in and found out they were ordering a $ 200 part (one that was working when I dropped it off). I told them to put it back where it was when I left it and I was done. A week later I went to pick it up and thankfully had them check it before I left, and it was dead. Two more weeks went by before I got a call and they said the motherboard was fried. My PC was in here over a month on a simple repair.
Worse, they pointed out that any failure that happens while YOUR equipment is in their hands is not their problem. This gives them freedom to experiment with your equipment with virtually no liability.
I work with a top flight IT team and ran this by three experienced mechanical IT techs, independently, and got the same answer: the motherboard is on no way connected to the issue I brought my machine in for; they fried it.
They charged me $ 45 to transfer all my data off the hard drive, but I am left with a boat anchor. I will pursue remedy on this.

Careless at best…
My Son’s laptop needed a new screen. They successfully replaced the screen. After getting the laptop home my son powered it up to find something rattling around inside and the fan making a terrible noise. Replacing the screen requires getting under the keyboard where the fan is located, I don’t think it was coincidence we had a fan issue immediately after the screen repair. There is no way to prove that the fan didn’t break on the drive home.
I brought it back and they replaced the fan, and billed us for it. This time I checked the laptop before driving off. Found the DVD drive door jammed and not opening with a CD still stuck in the unit. I picked it up an hour later and all appeared fine. My son went to use the DVD drive just the other night, and the entire drive assembly came out of his laptop causing it to freeze. After removing the keyboard I found that the internal screw that secured the drive was missing. I replaced this myself with one from my parts bin.
The most worrying part of the experience was the CD I found in the unit after the fan repair. It is what is called a boot CD, this allows a technician to boot a computer with a damaged operating system. It also allows the same person to bypass windows security altogether and access *all* files on the computer, to browse, to read and to copy. While there are good reasons to have these on hand at a PC repair store, I really can’t come up with a good reason to have one in a computer that is having its fan replaced. They said it was standard on all repairs.
While I can prove nothing other than this place was careless in repairing my son’s laptop, I found the experience troubling and would like to caution others.
Why did I go back three times? Because I needed receipts to send to the warranty service provided by our credit card.

The service was excellent and the staff was so helpful. I had my laptop back to me the next day in perfect working condition. Thanks tons!