H M Brown & Associates

After being referred over to HM Brown by friends and family I could not be more disappointed and appalled at the service I received. I started out by calling and referred to someone based on the name of the person who referred me. They gave me Monte who said he could help and then told me to meet with Matt who was his «partner» in working with clients. Not only did I sit in an office with Matt for 45 minutes while he tried to convince me to lease when I specifically told him I would like to PURCHASE a vehicle … all while keeping a smiling face and good attitude. But I then give him my much valued weekend, promising to not to look at cars so he can find something for me without there being interference… all to find out he cannot help me.
To clarify, when coming to a broker, they cannot make deals with a dealership in getting a car if you go to the dealership first. They have a deal that it is a first come first serve basis. In the meantime Matt told me I should not look for anything online either and to let him do his job. I had already been through a terrible experience prior and at this point I was actually out a vehicle for more than a week. Finding something to drive as quickly as possible was a concern and was something Monte and Matt were aware of.
After giving him the the rest of the week and weekend, I started to browse online. Not having heard a peep on his side of how the search was going… I sent him two car ideas I found online and then he told me to call him. He then proceeded to tell me he found me a car (one I already specified I was not interested in the body style) and that is was a great deal. I told him that is not what I was looking for and he said then he thinks I would be better off taking my business elsewhere. He said we are working against each other because I continue to browse online and that he will not be able to help me.
I can only draw a few conclusions form this:
1) They did make me a priority because my budget was at the low end of what clients come in.
2) I wanted to purchased a used vehicle and not a lease which is obviously less money for them because they pushed really hard to get me to lease even when I said no.
3) When they tell you for an hour that the most important thing is a satisfied customer, and they won’t let you even walk away with a cheap dream car because they take the time to inspect it, and make sure everything it perfect before you buy because their customers happiness is most important and they have a reputation to maintain.
As a young adult making their first car purchase this could not have been more disappointing. I wasted a week of time with a borrowed car while they say they would make me their priority. They filled my head with thoughts of how this will turn out just fine and how much they would be able to help me. Instead of making this a painless experience they made my car buying much more painful. I even wrote them how disappointed I was and I didn’t even get an email back saying «sorry» or that they hope my car search goes well. Not a word which shows a real lack of customer appreciation.
Needless to say, I went to a DEALERSHIP and can surprisingly report an incredible experience. I got a car that I feel 100% confident in and I was treated with respect and kindness by everyone who worked there. I was given options and had great TWO SIDED conversations where they listened to what I wanted and they told me what was realistic. I even did a little bargaining and don’t feel like I faced nearly as much of a «salesman» vibe/​pressure as I felt I received at HM Brown.
I love writing good reviews and boasting about excellent places and great customer service around Denver. You can see this from the past years I continue to give ratings on Unilocal.But out of every review on Unilocal I wish I could give them a 0 star. They are in this for the money and not the customer and I wouldn’t trust them with a 10 ft pole.

I contacted H. M brown about buying a truck nearly a month ago. They had a truck on the lot that I wanted. I test drove it on my lunch break from work. I decided I wanted it but didn’t have the time to do paperwork on my break. They offered to hold it for me for 24 hours. I returned the next day and the truck was gone. The salesman told me that it had sold three days ago and they were just waiting for the owner to pick it up. So, either I test drove somebody else’s truck or they lied and didn’t hold it for me.
I decided to give them another try and asked them to find me a similar truck. They asked me for my credit info and said they wouldn’t pull my credit until they found a vehicle. I didn’t hear back for weeks. I finally bought a new F150 from the ford dealership down the road. When the ford dealership ran my credit report, sure enough, a credit inquiry from HM brown. This place prides themselves on being «like buying a car from a family member». The salesman, Jeff Jamieson must have said that a dozen times. Don’t be fooled, they’re a dealership like any other.

I used HM Brown to buy my recent vehicle! A brand new RAV4. The auto broker to serve my needs was Brandon Jensen. He was helpful, smart, professional, and made the experience the easiest car buying I have ever had. I will Never go anywhere else after this. They secure the financing if needed and they offer their own lot for sales of used vehicles, if that’s what someone is interested in.
They get get an A plus from me.
Thanks Brandon, job well done!

Jay Titterington was such a joy to work with – hands down the best car buying experience I have ever had!

Wasted a full week. That was a week without a vehicle much needed for business. Just horrible responses at the end that basically told me they couldn’t find a vehicle they promised they would.

I would recommend to anyone interested in purchasing a car. Kyle Jensen is amazing. He really knows his cars and genuinely cares about his clients. I really felt that he had my best interest at heart. It was so nice not having to deal with the usual car dealership. All the vehicles that I was interested in where brought to one location for me to test drive. No more going from one dealership to the next dealing with high pressured salesmen.
Kate G.

My boss has been working with HM Brown (specifically, Jay Titterington) for years and highly recommends them to anyone looking for a car. So, when my boyfriend’s car got totaled, we called to see how they worked. Once he decided on a particular vehicle, Jay went to work for him, scouring the whole country for the perfect one. He got him the car with very little wait, even though the car was on the other side of the country.
One year later, it was my turn for a new car so I contacted Jay. I wasn’t sure what I wanted, so we sat and talked about options, pricing and features. i work in a medical practice, so finding time to go car shopping was nearly impossible. but HM Brown does the legwork for you.
Once I had it narrowed down, Jay took me on a couple test drives — even in his own car since that was one I was considering! When I made my final decision, he again scoured the country to find the perfect vehicle in the best condition, within my budget. He found it, had it shipped over, and within a couple weeks I had a beautiful car in showroom condition! People always ask me if I bought it brand new :)
Even if I need anything done to the car — maintenance, exterior work, interior work, repairs — Jay is there to help! Most dealers send you packing once you drive off the lot, but Jay is always there to help us. even 2 years later!
If you’re looking to buy or sell your car, this is the way to go!

I’ve used HM Brown to get my last couple cars mainly because I hate going to car dealers and hate having to negotiate. The last time I did that I got trapped by the dealer and couldn’t leave. Ugh!
I’ve gone in both times with a pretty clear idea of what car I wanted, I just needed them to find it for me and negotiate the price. I felt like I got a good deal so I’ll probably go back next time.
They do do a LOT of upselling. They handle getting you the financing, offer warranties (way too expensive), and other odds and ends (like putting on a clear bra, tinting, etc.). I’ve gotten the tint both times but that’s about it. Like any salesman they make you feel like an idiot for not getting the warranty, but stay strong and they’ll drop it.
Overall, a pretty good experience. I’d recommend to friends!

I’m a recovering auto fanatic (I used to legally race cars and motorcycles) and feel that I’m very knowledgeable about them as I can do anything from swapping out a clutch, to modifying fuel injection mappings, to a minor engine overhaul type repairs. Because of that and also being an internet nerd, dealing with dealers drives me crazy. Most car salesman know nothing about cars and generally make my skin crawl. For example, for my last car purchase I researched what I wanted to buy for over 6 months, knew exactly what options package I was looking for, and even had my financing setup ahead of time. Even with all of that searching for a car was getting very frustrating and time consuming.
A friend recommended me to a contact at HM Brown, so I decided to give it a whirl. I went down to their office to meet with my contact, and I was very impressed with her knowledge about cars, and was happy to talk to someone who could actually speak car lingo and understood exactly what I wanted. It turned-​out that I ended-​up finding the car I wanted online but had them do the whole transaction, and it was very painless.
I’ve subtracted some stars for a couple of reasons–
1. They are not clear about what they do or some of the extra services they provide. They are a real car dealership, not just a broker, so naturally they do some of the things that car dealerships do (offer financing, try to get you to buy extra warranty coverage, etc.). I did think about doing a warranty program since I knowingly bought a German car (they are notorious for having electronics which go on the fritz), but the package they were offering was more than 2x of what I saw on the internet.
In general, it just seems like they make extra money by selling you stuff and setting you up with financing rather than being an independent agent. Basically I just feel like they don’t disclose very much information… ie… «we are trying to sell this extra junk to you because they pay us $ 500 for every sale» rather than it being them working with a vendor which they felt was the best for your personal situation.
2. They are not very clear on how they make money. I got a great price on my car, but a pretty lousy price on my trade-​in which I felt was somewhat glossed over. Overall I felt I got a pretty fair deal because I saved so much money on the car purchase and didn’t waste much personal time getting the deal done, but I would have rather seen a line item for how much I actually paid them.
Despite these misgivings, I have no problem recommending them to friends and family, and do pass their name along every so often. I would just like a little more transparency.