Family Eye Clinic

I always had great service with the staff and Dr Conkling for many years as well as my daughter and husband. I’m giving it a low rating due to the fact that Dr Conkling has gotten in trouble and is no longer there. I’m was very disappointed to learn of his issues. I won’t be going back.

I’ve been coming here for years, as the technicians and doctors are superb. But I’ve been waiting now for 35 minutes for an appointment, thankfully everyone was very apologetic! :)

I love this place. I struggled with contacts and eye infections for way longer than I should have, and saw several eye doctors in the process. I was about to give up hope and settle with wearing glasses forever, but I found this place. They were so patient and had me in as many times as it took to find the right lens. My eyes haven’t felt this good in a very long time. The most professional and thorough eye clinic I’ve ever been to!

Well, after I cancelled the order they were supposed to mail me my prescription, and I never received it. So taking off the star I gave them for the exam, since they’re useless on that too.

I had RK surgery several years ago and have been struggling to find a contact that will actually fit my eyes due to the surgery. The optometrist I went to in Highlands Ranch told me a few months ago that there was no other options for me. I decided to try one more time and went to Dr Conkling. He was able to find a contact that fit amazing on the very first try. He was incredibly knowledgeable about difficult fittings and very supportive of my concerns. He recognized right away what was wrong which the other eye doctor couldn’t do after months of trying.
More of a bonus — the office staff is very nice and professional. They call you by name and remember your face. I was there 2.5 hours on my first visit and the staff was so sweet to my daughter who was bored out of her mind.
Love this clinic! They now have a customer for life.

Having read the review by «Greg F», I felt compelled to respond to the injustice that had been submitted in his review.
I have been a patient of Dr. Conkling for the past 10+ years. The care I have received has been completely professional and made more so by the thoughtful staff at Family Eye Clinic. It is very rare these days to find a more responsive group of individuals that provide the utmost in care, time, and attention to their patients needs.
Is it true that on the rare occasion you may wait a little longer for your appointment? Well sure, but only because these doctors and their technicians willingly provide the needed amount of time required for every patient to receive a thorough and complete exam. They will take the time to answer every question, fully explain every treatment option, and if needed follow up with you to ascertain your complete satisfaction with the treatment received.
These days, it’s rather hard to find that kind of doctor-​patient relationship and it should be valued highly. Further, it is due to this generous amount of time given to each patient, that I am happy to bide my time until called for my appointment.
In reading Greg F’s review he believes he is entitled to publicaly berate a technician for «skipping over» him because he insists on finishing his phone call before beginning his appointment. The sign affixed to the entry door requesting all patients not use their cell phones while in the office is for a good reason. No one wants to listen to your conversations and there is NO phone call that can’t be returned at an appropriate time. Most importantly, Greg F., you’re just not that important that we should have to wait on you to conclude your call before we can continue our day.
Bottom Line: Family Eye Clinic is a very well run, professional clinic that provides top notch care to its’ patients!

DO NOT GO TO THIS CLINIC!!!
Arrived at my appointment and waited 25 minutes to be called. The tech that called me back was the one pictured on the right. As we walked through the hallway to the exam room, I said «please excuse me but Im just getting off the phone». The tech abruptly stopped me and said «you sit here and we will take you back when you are off the phone» Then he did an about face and called the next person behind me who took my slot. I’m thinking what just happened? Can I help it that my phone rang? I drove a long way to go to this office, I patiently waited my turn and I’ve been a longtime patient. I have never imagined I would be treated so disrespectfully and rudely in a medical office setting.
On a side note, my wife also is a patient here and, amazingly, she told me a story about a couple of years ago of how she was similarly insulted by one of the techs who said «you can sit here with your frumpy little purse and wait for the doctor».
You can’t make this stuff up. This office has serious problems with how their techs talk to patients. The management didn’t even care at all what my complaint was. Dr. Paul Conkling just watched from the back with indifference… like whatever.
Never coming back to this place.

We chose this place for a basic exam based on the high reviews and location convenience. The doctor called in sick and rather than calling me to ask about rescheduling, they had me wait a really long time.
I also was not happy with the exam and recommendations.

I received a reminder to make an appointment. I went into the online «appointment» system linked in the email and made an appointment for the following Friday at 4:30, which was available in the system. I got an email stating that the appointment was REQUESTED (not MADE) and that I would be receiving a confirmation.
Friday at 1pm, not having received a confirmation or denial, I called to confirm and reached a message service because I had called «outside of phone hours». I went into the system to REQUEST a new appointment and found that there was nothing available after 11:30am on Fridays. I noticed the posted business hours as 7am-​12pm on Fridays. Apparently they aren’t even open on Fridays in the afternoon and no one there saw fit to call me and reschedule.
I’m not sure why they can’t find a way to have the system actually schedule the appointment instead of requesting it (why would anyone not just call the place and actually schedule?), but I found it pretty unprofessional that they couldn’t follow up on it.
In addition, I tried to leave this review on their site but after I fill EVERYTHING out I get sent to a page that says, «I can only publish reviews with a rating and a body. Please go back and complete your review. To report an error, email
», which is why I’m posting it here. I looked up DemandForce online and saw a whole bunch of
stories about this web host’s business practices and it explained a lot. I hope FEC dumps these bozos and gets their business back on track.
I have found the doctors to be good at what they do here, but if you’re going to make an appointment, don’t «request» it through the website. Call and talk to a human being.

Took my daughter to see the good Doctor Schoener last week and couldn’t be happier. Outstanding friendly service from everybody from the Receptionist on down. The Tech and the Doctor took time to explain everything they were doing, and what they were looking for. This was greatly appreciated as it was my daughter’s first eye exam and she was a bit nervous. Everybody extremely nice, and ended up with a new pair of glasses at a great price. Would highly recommend.

I can’t believe I haven’t written about this place until now!
I made an appointment a few weeks ago to set myself up with a new set of contacts and find more information regarding potential eye surgery, and found this place to be amazing.
— Friendly, attentive and professional staff. They sure know their customer service. I referred my boyfriend here too, and they graciously send me a handwritten thank you note and a gift card :)
— Works with all insurances, which is nice!
— Offers a great selection of glasses, frames and the like!
— Close to my house, which is great!
Nothing bad to say about this place! COME HERE!

I broke my glasses over the holiday weekend and searched the web for repair places, assuming that the V Studio Eyes office located in the Family Eye Clinic would not be able to fix the frame on site. To my pleasant surprise, they were able to quickly fix the bent frame and broken «line» that holds the lens in place. It took only a few minutes and cost me $ 0!!! This place will always have my business! You can’t beat them for service!

My experience at Family Eye Clinic was good enough to make me create a Unilocal account. :)
I have been to a number of eye doctors and clinics in the Denver area over the last 10 years and I’ve rarely gone back anywhere a second time. I will definitely be back to Family Eye Clinic. Everyone I talked to from the time I called to schedule my appointment, to John the tech, to Dr. Lunn, to Shawn (I think?) who helped me order my contacts (which are comfortable and affordable), was friendly, knowledgeable, and informative. I absolutely recommend Family Eye Clinic and I look forward to going back next year.

Could quote another review.. .
This place accepts my insurance
they are friendly
They didn’t pressure me to buy lenses (I was going to buy the frame/​lens online)
So the place just works. I setup an appointment and only had to wait maybe a week to see a doctor. I went through the entire range of tests. My insurance paid for it (except for copay) as preventative so I didn’t see the costs
The frames and lens look very expensive, and I would think of looking online for better deals.
The waiting area was posh and nice. Between tests and doctors there is a nice secondary waiting room.. .with coffee and water if I remember correctly.
Nice place, and I think they did a good job. I would recommend.

I have never been to a real eye doctor before. In the past, checking my eyes was always apart of my annual doctor’s visit, so I was completely nervous and unsure what to expect.
I actually picked this place for a couple of reasons:
1. It accepts my vision insurance
2. It’s nearby my work
3. They could fit me in for an appointment ASAP
4. They had great reviews on here!
Now, I don’t wear glasses nor have I ever. After confirming my contact information, an assistant named Julio brought me back. I told him I was nervous and he was great at explaining everything before he performed each test.
I was most nervous about the dilation part but Julio had a great way of administering the drops.
I was impressed with the doctor and felt like I learned a lot about the importance of your eye health and how it relates to your overall health.
I am glad I went, and look forward to my next preventative exam in the future!

This place is amazing! They did a comprehensive eye exam and were very knowledgeable. I look forward to continuing going there as the years go by!

I thought I had good eye care until I moved to Denver and found Family Eye Clinic. Boy, was I wrong. These people are fantastic. From the front desk people, techs, to the doctors, everyone here is friendly and informative.
I always thought I would see double and fuzzy forever, even with glasses. That was until I saw a doctor here at Family Eye Clinic. I told the doctor my issues and after a very lengthy exam, I was told I had convergence insufficiency, which is a focusing problem with your eyes. They recommended eye therapy which really helped me.
A few years later another doctor helped confirm a auto-​immune disease, by doing a few simple tests for dry eyes. After some drops for inflammation and daily eye drops, my eyes are in better shape now then when I was young.
Even if my insurance changed, I would still go to Family Eye Clinic.

Very pleasant experience. Fast and efficient service. I would recommend this service to anyone.

I had to move from my old Eye Dr due to insurance, and I liked them. I am pleasantly surprised that I am happy I moved. This year I have had several problems with my eyes and needed help more than normal, and they have been great! I feel I have had great care. I also chose to move to contacts and their new contact wearers program is great! I have now moved my whole family.