Enterprise Rent-A-Car

It’s a tale of two worlds here. The car was spot on fabulous and the front end of the experience was incredible, easy, no issues, and a great deal for the time we were out…5 star all around. Returning the car though was another story. I was treated very rudely by the employees there (full disclosure, I was a bit upset myself after their initial interactions with me and that clouded things). One employee (tall caucasian gentleman with dark hair was on the phone while I was returning car. Tried to pay with cash, and was rather rudely told that they didn’t accept cash. when I pointed out the lack of notice of this, the guy on the phone gave me a look and rudely pointed to the front desk top
There WAS a notice there, of a policy that had changed WHILE WE WERE OUT WITH THE RENTAL. THERE WAS NO WAY TO HAVE KNOWN about the policy. Luckily I had the ability to add cash to my debit card… tall guy could have cared less bout customers. the other employee took an «extra long» look at my car when he went out to look at the return (I followed him, didn’t want something to all of a sudden ‘pop up’ as an issue)… before returning.
in the end? great on the front end– make sure they don’t change policies on you in the meantime about returns or neglect to inform you that things may change…
Will I rent from Enterprise again? Absolutely… will I rent from THIS satellite location? That’s a little more questionable– I think it’s staff dependent, because the people there when I returned my car were enough to make it a possible deal breaker…

They seriously took care of me in every way. It had been a while since I had used enterprise and sometimes it’s all about a particular office more than enterprise itself. The employees at this location were more than helpful and I owe a perfect trip to them!

The first car I got from you was 2 years old but had paper tags for some reason. I didn’t realize till later that day the paper tags were 3 days expired. I had to go back and get a different car for the next day. Sure you gave me a nicer car but it’s ridiculous to be given a car with expired tags from a rental car company.

Absolutely fantastic customer service from the entire staff! The only hiccup is that being a satellite location, the number & type of vehicles availble may be less than at a actual Enterprise location, and they’re not open on Sundays. But other than that, the folks there made my experience with the dealership much more plesant.