Lowe’s Home Improvement

Talked to various employees for help finding things, as well as questions about what I should use for a project and they were very limited with advice and information on supplies. One kept shrugging his shoulders and saying it’s up to you what you want to use when asked the difference between 3 different brackets. He was very unhelpful. The store itself was very clean and seemed to have quite a bit of varying supplies if you already knew what you needed. For dIYers starting out I would go to Home Depot where the employees will give you the help and advice you need. OR do your own research online so you don’t need any questions answered.

I love this Lowes the best! They are more helpful than the others and I had a sweet and kind experience with Kara who was my cashier at the end of my shopping. I also received great advice in the garden department as well. I don’t have a green thumb but with help from the garden department, my plants are alive and look great!

I’m not certain about how Lowe’s conducts business. The customer service is okay. However, they have this program called MyLowe’s card. The card is supposed to save a record of everything you buy there. Nonetheless, you have to go online and register the card yourself, because if you don’t the store will not do it for you. I feel the store should yield you both options to go online and to register in the store. My mother does not understand a computer the way a «Millennial» would. Hence, she would never be able to use this card.
Lowe’s needs to really rethink how they do things to include all age brackets. Not everybody has time to go online to fill out forms. Mylowe’s is a good concept, it only needs to be executed better.

I love Lowe’s. The customer service is excellent, always. Van in appliances has been so helpful and knowledge. Thank you!

Great customer service and very helpful staff. Katie went the extra mile to help with kitchen cabinets.

This is such a clean and easy to shop at Lowes. I’ve been to others and this is my favorite. The carts are always in good shape and designed with a higher shelf so I don’t break my back when I take a large bag of potassium pellets in and out. They also offer 10% military discounts, which helps a lot, especially on larger purchases. We also love renting the Bissell Big Green Machine carpet cleaner. It’s only $ 25 a day and cleans really well. Plus, the handle folds down and we can get it under the dining room table.

I ordered cellular shades on 12÷2÷15 and was told 14 days and now I am given a estimated date of January 22, 2015. I seams that this time of year it is common according to the department manager that blinds take this long? Well if it is that common why is the sales staff not notified to tell the customer the truth or did someone forget to place the order? I’ll will never find out the truth and all I can say is beware if you order anything that is special.

I had order poinsettias online and paid for them. Girl called me and said I could pick up my order anytime.
I went to pick it up today and they tell me they «accidentally» sold them. The girl calls the manager «Anthony» although I never saw a manager, they said the best they could do is give my money back??? WHAT. They didn’t offer a substitute or anything, they were being used as gifts. Very Disappointed!

Just bought a new washer, dryer, and fridge from here. Van, the salesperson was very knowledgeable and professional. Bought here because of him and will def come back again if we need anything else.

I purchased some outdoor ceiling fans & light kits for a new patio cover we had installed. One of the light kits had a broken light socket. Unfortunately I realized this after installing the light. I took the light down & repackaged it as best as I could to return it to the store. I was worried that they wouldn’t return the fixture. When I got there the process couldn’t have been easier! I went and got a new fixture, and that was it! Nothing on the receipt, no waiting, in-​out-​done! Outstanding! This store is always organized and the associates are always helpful!

New to the area. Went to store 2844 in El Capitan Way, Las Vegas… Went to pick up a few pavers. It had a special value sign pointing to the pavers advertising 33 cents a piece. Went to pay. Employee named Dash, couldn’t find it… He then asked Sheila who got a binder and couldn’t find it… At this point, they’ve asked me repeatedly where did i get it and how much. I already have told them more than twice how much and obviously the pavers were from the garden center… Duh? Dash called and spoke to a Clay. I can hear their conversation… misquote, give it to the customer at that price. Dash then said to me, I’ve misquoted it? I read the label wrong but will give it to me for 33¢ anyway. I didn’t like that he accused me of reading it wrong. I then replied — NO! There’s a green special value sign says 33¢!!! He wasn’t so sure what to do and checked with Sheila again… At this point, it’s been 20+ minutes already and Sheila who stood up there the whole time doing nothing after initially checking the binder… (in my opinion) could’ve walked there and checked it out… BUT no… It’s too hot and far. Her body language just says it all — NO WAY that I am walking out there to check that.
I paid for it. Walked back where the pavers were and took a picture. Walked back to Sheila and showed it to her. She then chuckled and shook her head that it wasn’t the price because the description says so… Well, I then said that the gentleman with who kindly helped me outside (young blond guy with earrings) even checked it and said it was 33¢. On my way out, I did say that customer service sucks here and that you were lazy to check it out yourself… As I was halfway out, I heard her and Dash laughing and talking about me… I then walked back in and asked for the manager who took forever to come… Vance???
Sheila is rude and does not belong to customer service.
Don’t ask her for help!!!

We came to lowes trying to install a kitchen sink for the first time. Lucky for us we ran into Marty who was very happy to help us! He explained the process and provided insight on how to make the job simpler. The next day we went back needing a fix for the dishwasher pipe, and low and behold we bumped into Marty who worked relentlessly to find us a solution to our problem since lowes did not carry the size fitting we needed. Marty was SUCH a lifesaver for our project!!! Next project we try, I’m asking for Marty when we head in for our supplies :). Thank you Lowe’s for having an amazing employee!!!

Called myself trying a DIY (do it yourself) garage storage project. Before I got there I had it all planned out how easy it would be. That quickly changed when I got there and everyone had a different opinion on how it should be implemented.
There was a GREAT associate who tried his best to help assist my husband and myself. Associate Chantz, though newly hired, showed great customer service. After about 30 mins we came to a decision on what lumbar we needed then asked if he could cut it into a million pieces. Though he knew he wasn’t allowed to do project type cuts he went above and beyond and still did it. My husband wanted to make sure he didn’t get in trouble for this because his manager seemed a little upset. Through it all Chantz remained courteous and helpful. He made sure in the end we had all that we needed and even offered off a few suggestions in the end.
Best Lowes experience I’ve ever encountered!

Women be ware
A few weeks ago I noticed a leak in my bathroom toilet and after some research I found out it was pretty simple to fix. My boyfriend and I took the toilet apart and off to Lowes I went with the broken piece to replace. I thought it would be pretty simple; bring I’m old part, look for new part, and done. Boy was I wrong, I found the part I needed but there were two different types. Trying to figure out by myself which one was the right one and a few employees walking past me not once offering help I finally stopped a old gentleman and asked him how do I know which part I needed. He looked at me laughed, and said of course well what kind of toilette do you have? I told him the brand then with a chuckle he says of course a women wouldn’t know that answer either and then went on to telling me there two different types toilets. Well how am I supposed to know I use it for two things if you know what I mean. I told him thanks and I’ll figure it out myself. So he walks away and talks about me with another coworker and there standing there at the end of the isle laughing at me in plain sight where I can also hear them. I couldn’t believe the outmost disrespect I received. After face timing to see what the inside of the bowl looks like for me to determine what part I needed another women walks into the isle. Now she was definitely dressed for summer with heels on. The gentleman that I had to wave down to help me, practically sprinted down the isle to help her. Of course he was as sweet as pie to her and didn’t treat her like a dumb a**. I was shocked by how sexist and disrespectful their employees are. I will never step another foot into any of their stores, I rather drive the extra 10 miles to home depot where women work and the men are happy to help you.

Organized and always has what we need in stock. Wish the employees were more helpful. Shouldn’t have to walk around the store aimlessly to find something with 5 of them passing me on the way.
Regardless, I will still shop here.

Stopped in to comparison shop and thanks to the helpful employee in the paint department found what we were looking for quickly. She directed us to what we were looking for and helped us decide on some paint items that we needed as well.

Simply the worst customer service and worst installation work I’ve ever experienced. Here’s the story: I had this store manage a 130 square foot remodel, a relatively simple gut and replace. That was five months ago and still my bathroom is not usable. They hired a general contractor who had workers who were completely inexperienced — first timers — at every aspect of the job. They had unlicensed people installing electrical fixtures without permits, people with no experience installing cabinets and shower tile and literally at every step of the process it was a complete disaster of errors. And the worst part is until more than four months in to the project… I couldn’t fire or get rid of the general contractor — I had paid my money to Lowe’s and I was stuck with them. Finally, when Lowe’s verified his inexperienced people had incorrectly installed the shower so that it leaks all over the floor, I was able to get them to agree to use their other, competent installers… of course this was more than four months into the project. And still now, ten days later, they still haven’t arranged for installers to fix the shower. And we wait… paying Lowe’s all the while… while they take our money and their sweet merry time to get their mess corrected. The store manager — Ron — is a fool and a tool who avoids unhappy customers and supports his GC’s at all costs — even when they are incompetent. The Lowe’s upper management couldn’t care less… they never return calls. Lowe’s corporate customer relations who we have dealing with for over four months on this project tries to help but there is no follow-​through on the regional or local level. So still I wait with a bathroom that I can’t use. Do not be a fool like I was and have a remodel job managed by this store. The entire thing was a complete rip off… and Lowe’s appears to be incapable of not only a project like this, incapable of delivering on their commitments and completely incapable of basic customer service. Don’t make the 30K mistake I made.
Update: later this same day I caught the Lowe’s employee supposedly working on scheduling the redo of the shower in a series of lies that have extended nearly one month… while he has continually stalled and delayed making this right. Avoid this store at all costs.

Had to get some keys cut so I bellied up to the key cutting counter and Dale was there in a flash. He was very personable and professional. I had a variety of keys to cut and Dale got them done quickly. The store was clean and organized and every employee we encountered greeted us with a smile.

This particular location is smooth and easy to operate in. I have had to do A LOT of shopping here in the past couple of months and have not regretted a moment of it. I bought a BBQ from here and had it assembled. The BBQ has been working with no drama at all. I need assistance with installing the gas line into the house and was able to trouble shoot with an employee. The result was many happy hour charring protein and veggies.
I have a love but mostly HATE relationship with corporate America. God knows how many small businesses LHI has killed. As a result, I am forced to participate in a sort of monopoly controlled by a few major players.
I often think because on company has a certain power over the consumer, it gives the employees the ability to be dicks. Not at this particular location. IF you make eye contact with the employees and ask them for assistance, they are more than willing to help. I appreciate that so damn much. I am just plain DUMB when it comes to any sort of home repair.
LMI-​El Capitan is my location for home improvement!

I’m glad theres another home improvement store up here. Of course it’s going to be compared to Home Depot down the street and I still think I like Home Depot customer service overall. This Lowe’s is always neat and organized and not as busy which is a plus. I’ve never really been approached here by associates and they are a bit harder to find probably since it’s not a high traffic store. They’re generally pretty nice when you do ask for help though. With that said, I think this is where I’m getting the supplies for painting the cabinets.
There really isn’t much to say… it’s tools and stuff.