Riverview Kennel

I boarded my small dog for the first time recently. I let them know that she had never been boarded and she was 9 years old so I was anxious about how she would react. Two days into our vacation I called to ask how she was. «She’s ok» followed by silence was the reply. I said «she’s ok, that’s it?» «Yes, she’s ok». I was anxious about her the remainder of my trip. I called twice more later in the week during business hours and there was no answer. I really thought it was a grumpy employee that answered my call, but when I picked Chloe up and told the owner my experience, she admitted that it was she that took my call. Of course I cannot say how the care was except to say that Chloe was indeed «ok». But I didn’t get any feeling that the owner really cared about my dog or me. Just so you know, the form you must sign says «…expressly disclaim any loss or damage to the animal, from any cause whatsoever, including but not limited to, the negligence of the owner, employee, guest or invitee of the kennel.» If I ever need to board Chloe again, I will not seek the services of Riverview Kennel.

We have boarded our doggy here twice for 2-​night stays when we visit my parents. Out of 4 standard-​type kennels we’ve tried boarding him at, this is the only one that my dog comes home from happy & healthy. The owner Jennifer is a really nice person and clearly loves dogs. The other staff I’ve interacted with there have been great with Prescott too. The second he arrives, whatever staff members are around get down to his level to greet him, pet him, etc. They offer doggy day care too– my mom sometimes takes her lab here for day care. Prescott comes home content, clean, and not hoarse. Prices are reasonable. While we prefer to board our dog with friends when out of town due to his severe separation anxiety, Riverview Kennel is an excellent back-​up plan. Would definitely recommend.