Hertz Rent A Car

Check over your car. They do not. I’ve found some nasty stuff in the car during rental and some dents too. The prices are low but so is the care of the vehicles.

We just had THE WORST customer service experience at your Cedar Rapids, IA location. I understand that the customer is not always right, but I also understand that the customer should be treated with respect. We rented a car for a week, but because of the experience, we returned the car less than one hour after renting it. Not only was there no «I’m sorry you had a bad experience with us,» or any attempt at trying to right a wrong, but instead, we were completely dismissed by the Hertz employee. As in, the employee literally snapped at us that the computer «doesn’t print off receipts for voiding the transaction,» and then turned to help another customer at the desk. My husband had to ask if we were done. I don’t know about anyone else, but I feel extremely uncomfortable walking out of a business with absolutely no proof that the $ 350 charge had been voided other than the employee’s word. Never have I felt more unappreciated as a customer. We will never return to Hertz.

First of all, impossible to find! On Center Point Road after passing under Collins Rd overpass, turn at the first right by the pool/​spa place and bob mickey’s auto. It is at the end of the drive way.
I had a pleasant experience there albeit a wee bit divey appearance wise. Customer service was cool, calm, collected and put me in a car similar to mine while it is in the auto body shop. He explained coverages and responsibilities to me thoroughly and in laymen’s terms. It was a seamless experience for me.