Airport Shuttle Service

I use the airport shuttle every time I fly into CR to visit family in Iowa city. It’s cheap and easy, like me lol. Never had any issues, tho sometimes it is longer than a cab ride it’s never as expensive as one.

I have used this service several times hoping for a better experience each time, going back to Iowa City and its never fast and sometime hard to work with. Price is the same as a cab and yet with a cab you would not have share the car with someone. I would look into a cab before getting into a Cedar Rapids Airport Shuttle. What a rip-​off.

I have used this service serveral times and they are easy and fast to work with. Prices are very fair and the drivers and desk staff are friendly. This is really the only way to go for service to and from the airport.

Horrible. 1 hr late and didn’t bother to let me know. Kept saying they will be there «any minute»

Getting to Iowa City from the Cedar Rapids airport (CID) isn’t ideal if you’re used to the public transit options of larger cities. That said, Airport Shuttle Service is a breeze. Even without reservations, we were able to stop by their kiosk at the airport and hop in a van immediately for door-​to-​door service. Payment is made in advanced at a fixed rate depending on the designated zone that you’re traveling to. There’s a base fare and each additional passenger is $ 5. Their rates are competitive and, I believe, slightly under a taxi rate — although I can’t say for sure.
For our return trip back to the airport we called the night before and they arrived at the hotel on-​time. Couldn’t be more straightforward.

Airport Shuttle Service was professional and reliable. After calling them and multiple cab companies, I determined that they provided the most economical deal for $ 70 round trip. I called in advance during my layover before landing at Cedar Rapids Airport to reserve a ride. As soon as I retrieved my checked luggage at CID, I walked over to their counter right next to the baggage claim. They confirmed my reservation, and when asked I added a tip to my payment, of which they were appreciative. We drove directly to my hotel with no troubles. On the way back two days later, my driver was prepared and waiting for me in my hotel lobby early at ~6am. We stopped briefly to pick up a couple at their home, and arrived at the airport with no hiccups. Both of my drivers were elderly men with entertaining personalities, who had a lot to share about the culture and history of the state of Iowa. It’s weird that there is no large bus shuttle service available in the area, but of the options available Airport Shuttle Service should not disappoint.

This company had an inept driver pick us up on a day it snowed to get us to the airport for an international flight. He didn’t call us until he was late to say he was going to be 10 minutes late. He got stuck turning into the driveway of the wrong house when we had the light on our house and if you are a driver one should know which side odd and even houses are on. It’s your job to drive, why wouldnt someone leave earlier to accomodate for the weather nor why not call and give a heads up if they were running late. This driver was unapologetic, incompetent and i will put the word out of how terrible this company is to all those I know! He drove the opposite way we suggested, did not have a GPS and stated he had to pick another group up. He thenafter drove straight in to a dead end street with a hill and got the 15 seater van stuck. Fortunately we were not far from our house and part of our party left to go get our car and get on the road to the airport. This driver stated he wasnt concerned and knew we had a flight at a certain time and that he had others to pick up. Anyone running a shuttle should prioritize; and since we had an international flight and there was four of us, why on earth would there be another group to pick up? In turn we made it to the airport fifteen minutes before it was suppose to leave (had saw another airport shuttle fly by on the interstate on the way there) the captain had found out there was four of us still wanting on and closed the door anyway. In turn, other flights were cancelled during the day but the people at United Airlines were great with trying to get us there as soon as possible but with this one guys lack of actions are rescheduled a day later. When we spoke out to the airport shuttle desk at the airport, the lady behind the counter in no emotional or caring response says «ok» with a blank stare and nothing more? I have one less day to spend with my newly widowed grandmother and all you can say lady is ok? When i ask for paperwork to file a formal complaint she gives me college lined loose leaf paper, reminding me of days I was in high school writing notes, how official? I finished writing that letter knowing it will get tossed out by that lady and nothing will be done. I have to state if people just do their jobs; as in if you are a driver for a living get there on time and if for some reason one fails to do their job at least apologize and own up. And if you work in customer service at least act like you care if someone has a legitimate complaint. And for a company whose motto is something in the direction of leave the driving to us, they failed to do any of that. Thanks airport shuttle for making a nightmare a reality!