Wiseman Family Practice

My experience with Karen Love has been excellent! She is knowledgeable and highly professional. She took the time to talk to me and answered all my questions without feeling rushed. I highly recommend her!

Really??? My husband just showed up at there office 1.5 hours before they closed because he was having an allergic reaction and his hands were swollen. Also, he has been an established patient for years now at their location. The young lady at the front desk stated that he could not be seen because he was a walk in and they did not have any openings. (hence walk in) Their automated answering machine specifically says they take walk-​ins. No cutoff times. Do not advertise walk ins online or by auto attendant if you have no openings for them. They advertise they are open til 6pm and the door says 5pm today and when I called the girl said they were there until 530pm and the place was empty. They are so difficult to ahold of as well. Stay as far away from this place as possible. We will be transferring care and establishing him with another practice that does not have too many irons in the fire.

I went for my yearly general physical and very disappointed with the charges.
First of all, I got to establish as a patient for which i need to make copayment and my insurance make a general visit payment. But this visit does not have anything.
My labs that are ordered as part of general physical also not covered in general physical and i become liable to pay lab tests.
I think wiseman clinic is not a good option for general physical visits

Dr. Wiseman was awesome! He took his time with me and didn’t rush. He asked tons of questions and didn’t preach or harp about anything like many doctors do.
I felt like he really listened to me and what I needed.
His staff is very friendly too! I highly recommend if you are in need of a doctor in the Austin area.

The staff is very friendly and the Cedar Park location is first class. Dr. Jeremy Wiseman has a comprehensive approach and has provided me with some great advice in improving my health and wellness through lifestyle choices.

If I could give minus stars, I would. I will not prolong this review… What I say to becoming a patient: NO! NO! NO!

I have seen the Wiseman men for over 25 years. The last time I went in to Dr. Jeremy for medicine refills, he was very hurried. He was not in the least interested when I told him that I had fractured 5 ribs a few days before this visit. The doctor told me he would make sure the pharmacy knew to refill my prescriptions. This DID NOT happen.
Then I find out he will be dividing his time between the Cedar Park location and his new location. That’s fine; however, his «dividing» is ONE DAY in Cedar Park. This is so wrong. Why ditch your patients that have been with you for years!!!
I’m very sad to see this happen. This practice has always been a great place to go. I sooo miss Dr. Richard Wiseman!

Wiseman Family Practice is the best Dr’s office around. Dr Wiseman gives me and my family the best care we need.

We have been patients for over 3 years now and out of the 15+ times I have called for same day appointments for an under the weather kiddo or self, we have managed to get in a total of 3 times. That means all other times we have either had to go it alone and hope we get better or go to Urgent Care and pay a much larger co-​pay. The phones are rarely answered and when they are you’re bound to get placed on hold. While I appreciate the more holistic approach, the last time we saw Dr Jeremy Wiseman we waited in the exam room for over an hour total before and after he came in. His exam consisted of asking a few questions while typing into his laptop and never making eye contact or even laying hands on my son. He was in and out in 5 mins and we were left feeling like a number and definitely like an inconvenience. If you want a true home town doc and family practice approach DO NOT COME HERE!

I’m not sure how you have two different office’s, yet somehow manage to never answer your phones. We’ve been trying to call for over a week now and left multiple messages without receiving a call back from anyone. Staff is rude and nobody obviously cares enough to call patients back, let alone answer their phones during «business hours». I recommend going to a different doctor.

My wife found Wiseman Family Practice through her research on hypothyroidism and alternative methods of diagnosis and treatment. She had suspected for years that she was suffering from hypothyroidism, she had all the classic symptoms, but all of the local endocrinologists she visited told her that her TSH was «normal» and sent her on her way (thanks Dr. Scumpia). Knowing something was wrong — and not taking «no» for an answer — she educated herself on the shortcomings of the TSH test and found that Wiseman took a more comprehensive approach to the diagnosis and treatment of hypothyroidism.
My wife saw Lauren earlier this year and loved her. She brought her labs with her (she got them done independently), Lauren reviewed them and immediately put her on Armour thyroid medication — on the first visit. My wife called me from the parking lot after her initial visit — tears of joy! She wasn’t crazy after all, someone finally listened to her, looked at ALL of her labs and confirmed that she had very low FT3 and FT4! Thank you Lauren, you’ve turned my wife’s life around, she’s a new person!
I also started going to Wisemen, Karen Love is my NP. She’s awesome, listened to my issues, ordered labs and a physical. I’ve had a long history of thyroid medication. I’ve been on synthroid for 26 years after having a thyroidectomy at age 17.
I was an original patient at Texas Diabetes and Endocrinology here in Austin (do not recommend them at all), was there for too many years. Dr. Blevins at TXD&E was my original doctor, but they handed me off to Dr. Casauban several years ago, and then to a few NP’s who had no clue what they were doing. In 26 years of traditional endocrinology treatment from Dr. Blevin’s office, not once did they adjust my synthroid dosage. Not once did they check my free T3, free T4, reverse T3… only my TSH, and it was always in «normal» range. Even after I complained of recent symptoms of fatigue, brain fog, weight gain, etc… still the same answer «Your TSH is normal, you must not be getting enough sleep.» Thanks TXD&E!
It wasn’t until I went to Wiseman, and got a full lab workup done, did I realize why I felt so run-​down and fatigued. My FT3 and FT4 were low, among other things. Karen bumped me from 100 mcg of synthroid to 125 and I feel sooooo much better. Thank you Karen, you rock!
We’re working on a few other things, but my overall health and wellbeing has already improved, just in 4 months. I finally feel like I’m being treated the way a patient should be treated!

Sometimes it is difficult to get ahold of someone in customer service to get a question answered or an appointment scheduled. I have had much better luck using the Patient Portal system to get a question answered by my doctor. I couldn’t sit on hold yesterday when I had to call in, but Jerome called me back before they closed to follow up. I appreciated him reaching out to me to follow up on a prescription question. There is also an option to leave a message, which I appreciate when I am busy at work or running around with my kiddos and unable to sit on hold.
Sellma has been more than helpful and understanding. I never feel rushed out of her office. She asks how I am doing physically and emotionally, answers the million questions I have, lays out a clear plan for me on how to address my issues, and then is there on the Patient Portal when I have a follow up question or need something clarified. I LOVE the more alternative holistic approach to things, and appreciate Sellma’s caring nature.

Well, I would love to tell you what I think about the doctor, but I never got to the point of making an appointment. I literally waited on hold for over 30 minutes before giving up. I can only imagine how long the wait to see the doctor is if I have to wait for over 30 minutes just to get a live person on the phone. Sorry, but my time is more valuable than that!

Best doctors in Austin hands down! Have felt the best I have in so long after seeing Selma and Lauren at Wiseman Family Practice they are truly heaven sent. will not see any other Practice they see my whole family. kids and inlwas and my sisters and mother as well. I refer whoever I can to them. They have truly helped me feel great again. I will forever appreciate them. I’ve joked with my husband that even if we move out of town or the state I would drive or fly to see them.lol. So take my word they are awesome!

I started going to Wiseman Family Practice in June 2015. I was a mess, and felt horrendous. Karen Love, who is amazing, did a bunch of blood work and discovered that my previous doctor had me over-​medicated. She lowered my dose of one medication, and took me completely off another medication. What a relief.
Karen really knows her stuff, stays on top of your medication via blood work, and best of all is extremely easy to speak with. I don’t want you to make an appointment with her though, she is all mine. ;)

Frustrated. I was on time for my appointment and still waiting 45 minutes later. I respect the doctors time, but don’t feely time is equally respected.

What kind of integrative, holistic medical practice does not even stock preservative-​free flu shots?
I have been under the supervision of Lauren C. for nearly one year, but have decided to take my business elsewhere. My symptoms are dismissed and after trying dietary modifications, thyroid supplementation, and $ 1600 of useless lab work later, my symptoms have not improved. When I call to relay this information, the only solution offered is more labs. Lauren will not consider the use of traditional medication, despite her saying otherwise at my initial visit. Beware… this place is not interested in your well being.

I’ve been going to wiseman family practice for over three years now and would highly recommend their doctors and nursing staff. I appreciate their natural approach to health and wellness and the staff is very friendly. They’ve had some changes in their administrative staff and processes and there have been growing pains with the transition, but the professionalism and poise from the doctors and nurses has been worth any inconveniences. I’ve seen Karen Love for my last few appointments and am writing this review because she is amazing! She has great rapport and is extremely easy to talk to. She takes time and listens and is a pleasure to see when you’re at the doctor! Again, I’d highly recommend this team!

Wiseman Family Practice is a wonderful team of practitioners that put the patient first — which I LOVE! They include the patient in decision making. They are prompt with returning phone calls same or next day. They focus on not just medicating the patient, but treating the patient from a holistic standpoint. They give you exercise and nutrition information. They are a collection of highly trained, intelligent, genuine, and compassionate practitioners. I will always go to them!
My ONLY complaint is that if you suddenly become very ill or injured, it is almost impossible to get in same-​day. They will usually advise you to go to an Urgent Care or Emergency Room. When you call the office, the automated recording states that they take walk-​ins during normal business hours, but they do NOT. But it’s always worth a shot to call and see if they can squeeze you in, because sometimes they can!

Need a doctor? Check out the Wiseman Family Practice!
I have been to their offices 3 times now. Each appointment has been a great experience. I think I have found my new doctor in Austin! Here’s the run down for you:
1. They call you back at or before your appointment time. Yes, all 3 of my appointments have resulted me being called back on time!
2. The front desk staff is friendly and helpful.
3. The doctors and nurse practioners are great. They spend a lot of time with you during your appointment and really talk to you. They also bring in a laptop and document everything in your own e-​file. This is nice because whenever you go in, no matter who you see, has access to your records. It’s nice when everyone is on the same page regarding healthcare.
4. They make everything convienent. The second floor of the building includes a lab. If the doctor orders lab work, you just walk right upstairs to do it right then.
I also recently had to do some allergy testing. My doctor ordered it and the office set it up. The allergy clinic they work with comes to the Wiseman office to do the testing there. It makes life so much easier to be able to do everything in one place.
5. Great communication. This is a practice that has embraced technology. They send emails and texts to keep you up to date on appointments and other information you need. Yay for communication!
Overall, I am very happy with this doctors office. I’ve even convinced my husband to come to this practice for his medical needs. I would recommend the Wiseman practice to anyone who asked me!