Serenity

Bought a Buy With Me coupon (now Gilt). Wrote location and appt time (11) on voucher when I made appt.
This merchant apparently was at Tech Ridge in Austin but has moved. Called to question location as it wasn’t coming up in GPS, had to leave msg. and said I was trying to find it and would be there shortly. Arrived at 10:50. 2 women at front desk, and I told them I was here for appt. w/​Serenity. 1 person in waiting area. Woman comes in carrying load of drinks, says hello to other woman and they go to back. At 11:15 or so, I ask front women if she knew I was there. They said, she just rents from us, and we can’t go tell her bc someone is back there. 11:30 comes and she still doesn’t come out; I ask «girls» again, and they again say, well, she may be undraped so we can’t go tell her. At 11:50 I again ask and they decide they can text her. Then shop owner comes by, goes and knocks on the door, finds what is going and comes and apologizes to me, then leaves bldg. Finally, at 11:55 spa owner appears, says my appt was at 11:30, and sorry she is late, but she’s done now and if I will wait another 5 or 10 mins, she can still do me. Fifteen minutes later, I left a note to please call me and arrange a refund and I left the shop at 12:15…1 hr. and 15 mins. after my appt time. At this point she has not called me and it’s 30mins. later. I told «the girls» that I was 5 mins. away. I have called Gilt, but will probably end up with a credit… unlike Buy With Me, Gild handles «high class» stuff that I cannot use/​wear/​or even give away, but maybe I can buy a candle, unless Serenity Spa refunds my $ 39.