J.C. Penney Portraits

Our appointment was @2pm, we arrived at 1:45pm,& we left at 2:45pm. By the way; we left without taking pictures. This was at the Round Rock location. We’ll never ever return. Slowest service ever; they must have triple booked or somthing.

The photographer did well with my cranky 4 month old and less than well behaved dog. The pictures that we got were not stellar, but that was more to blame on our end. We did have a few cute pictures and ordered them using a Groupon. Let me say if it wasn’t for the Groupon we wouldn’t have gone to J.C. Penny anyways. They charge a sitting fee per person (or pet), their prices are barley competitive with other studios in the mall and around town, and you have to wait for prints when other places offer in store printing. The Groupon waived the sitting fees, gave us a few affordable prints, and a discount on others. We waited in anticipation for 2 weeks for the pictures and when we went to pick them up, they printed the wrong pose… When I told the cashier I was told without a receipt all she could do was sell me more pictures of the correct poses. So they messed up, that much was clear. I did not want the pictures they printed, but they would not exchange them. She just kept telling me that these were cute too, like that was suppose to make up for the fact that they screwed up. Save your money. Go to another studio who won’t charge a sitting fee, has about the same prices, better backgrounds and props, and that will print same day in store. At least that way you won’t wait weeks for disappointment.

I have been coming to this portrait studio for the past 9 months for monthly milestone pictures of my daughter. In the course of that time I have spent well over $ 2,000 on portraits. I have never once had a positive experience here. I have never been seen at my appointment time. Minimum wait is 30 minutes to an hour no matter what day or time your appointment is scheduled — I’ve made appointments on weekdays and weekends at a variety of times. By the time we are finally seen my daughter is cranky, tired, and hungry. No extra time is given for babies. The staff is either acts terrifie softie manager or rude. And if you complain everyone acts like customer service issues are not their problem. The manager won’t even speak to me. I’ve spoken to the district manager twice. Nothing has made a difference. Today when I inquired about my wait time (over an hour past my appointment) the employee snapped my head off and told me to blame the website. I will NEVER visit this location again. 9 months of poor customer service has resulted in a permanent loss of business.

Just had my pictures taken here for a professional portrait.
Was very satisfied with the results. Also, many families were having their pictures taken with awesome results. I could see the photographer and families in the studio, through the floor to ceiling glass.
This studio sells quality pictures at a fair price. The photographers work hard to get good pics with the kids.

I was impressed. After the reviews I was sketchy about going but my pictures turned out great and I was not pressured into buying more than I wanted. I will probably buy more through the website because they were busy that day and I didn’t want to take up a lot of their time but it is the holidays and I expected it. Photographer was super nice and knew a lot of poses and asked if I wanted any specific ones. I ended up loving all the pictures. Will definitely be going back!

What LAZY staff at Tech Ridge location. My son is 5 and went in for birthday photos that we’ve taken with JCP each year. The photographer asked ME how to pose my son, what props to use. They didn’t have anything new to choose from so after going 5 yrs in a row I’m pretty much out of options with their setups. They cropped the images in camera terribly, took awkward pics of him. I paid $ 50 for the DVD because I wanted SOMETHING for our time, but I didn’t think it was worth it. The very next day my sons school had photos and so we put him in the same outfit. They came out PERFECT with LIFETOUCH!!! Never again JCP. This was the last time I’ll deal with your staff.

The photographer had no patience, he cut short our session by 5 mins and didn’t take even a single decent picture! We were using a groupon which gave us 5 shots free and out of those absolutely useless pics, picking 5 was not easy! Not recommended AT ALL!

After having a horrendous experience with the Portrait Studio at the Tech Ridge location– the District manager directed me to the manager of this studio. We set up our appointment but I had to reschedule due to a family emergency. During the next visit our son wasn’t wanting to take portraits so she offered to save the shots we had gotten and reschedule to come back earlier in the day. Our portraits were re-​takes so no hard selling here since obviously I was a previously displeased customer she wasn’t going to pressure me into sales.
I will say the other review is pretty old as all portraits are available online for FREE. I have never run into a pushy photographer to buy portraits probably because I go in with coupons in hand and ask about which coupon will give me the greatest discount. I refuse to pay $ 100 for a framed portrait why? because I can frame it myself for less than $ 15 and it will be a frame to my exact liking.

Battle of the Upsells! We got a coupon in the mail for a $ 5, 20-​minute sitting and 3 free photos at JC Penney the other day. We geared up for battle today knowing full well that this was a thinly-​disguised ruse to reach deeply into our pockets using our baby as an excuse and fleece us for all we have. We showed up on time and the photographer did a good job for the first 15 minutes taking pics of our baby. We then asked to do a «custom» pose with the whole family. Isabelle laying across my lap looking sexy, etc. She was none-​too-​happy with this as she is used to calling the shots in her little world so she proceeded to start banging stuff around, clearly pissed off. She regained her composure knowing that the big upsell opportunity was approaching quickly similar to the burst of personality you get from waiters and waitresses close to gratuity time. She sat us down at the terminal and it went like this: Photographer, «You can get this fancy set of custom photos for $ 149», Us, «No thanks». Photographer, «do you want to pass out wallet-​sized photos to your friends»? Us, «we have no friends. Photographer «How about spending just $ 5.00 for online access to your photos that you can send out to relatives»? Us, «we have no relatives». At that point the dismayed Photographer cut her losses and checked us out for the grand total of $ 5.00. Probably the most difficult $ 5 bucks J.C. Penney ever made!