Helzberg Diamonds

First let me say that about two weeks ago i would have given this place 2 stars, why because i have been a customer of theirs for four years and have lifetime protection on my rings, mind you its three rings put together, I’ve had work on it before but all of a sudden i couldn’t get it sized because the receipts said i didn’t have protection on all three rings… needless to say i was livid! I called cooperate and saw it in my favor like i figured. I waited for them to sort it out and fix the receipts so i won’t have this issue again.
I went back in today i have the pleasure of dealing with two different ladies who were the greatest they had no idea what happened i explained and they said it should have never happened (same store as the previous ladies) and they were very nice and very understanding and heartfelt about what happened a few weeks ago. If it wasn’t for their generosity i wouldn’t have returned. All i can say is thank you to those ladies who were nice and made my experience again amazing like it should be, i will be going back in January and dealing with these two ladies only.

I love this location so much and always look forward to getting my ring cleaned. Mercy is always accommodating and wonderful to talk to. You can really tell that she loves her job. I stop at this location every couple of months to get my ring cleaned and I have never had a problem. There is usually no customers in there when I go so it does not take but a couple of minutes. Also, my partner has had a diamond fall out of her ring and they replaced it with no problem! When you go to this location, ask for Mercy!

I love this shop! I have the best time shopping here! Mercy gives great customer service and always makes sure I’m pleased with any purchases made. The team makes me feel like a very valued customer.

This is my usual helzberg that I go to and the one where I bought the engagement ring for my wife.
I love the service here it’s way better than Jared’s just right outside the mall.
The people who work here always help me out and take the time to educate. When I walked in to get the engagement ring I had done my own research but they really walked me through everything.
I got a great stone for the engagement ring and a great price. My wife always gets compliments on what an amazing stone we got.
I have been working with mercy a lot there and she remembers who we are and knows us by name which is huge in the retail world.
We recently just purchased a new wedding band a pair of earrings from mercy also.
Love the service this is my jewelry store now.

People are rude there. One lady talk down on as if I was a child. And on another occasion a man showed me a watch but he refuse to let me touch it. Honestly, I could’ve bought four do those Gucci watches that day if I wanted too. I was ready to spend so I went to Jared’s instead. Never going there again.

Excellent customer service from Mercy and entire team. thanks!