Took my daughter for a check. We arrived 15 minutes early as requested but since our appointment was the first after lunch, we had to wait until the the doors opened. They take a lunch break. We waited 45 minutes before being called back even though we were the first of two to arrive. I asked the front desk person about the wait at which time she became a little aggressive and defensive. She never let me finish a sentence and reminded me no less than three times that there are two doctors in the practice. After waiting more time and watching patients called back I complained again. This time the office manager interrupted and gave me the same talking points. In the end she turned her back and walked away. My daughter lives Dr. Rush. The office staff leaves s lot to be desired.
Marcy K.
Classificação do local: 2 Austin, TX
The intake process was standard, nothing great or bad. The medical assistant, Maria, was quite lovely, the high point of the whole visit actually. It was my first time to meet Dr. Rush. I didn’t get a sense of ease from her, nothing horrible but just meh. I am a health professional myself but don’t specialize in gyn issues for women in their 40’s so had some questions. I didn’t feel that asking questions was entirely welcome. The rest of the exam, etc. was fine. The lab tech came to the room to draw blood, she was courteous and pleasant. When I checked out the lady handed me a sheet of paper with recommended vitamin doses, to wear seatbelt, etc., basically general health guidelines. I declined the paper and was given a dirty look by her, this sealed the deal for me. Won’t be going back.