BMC West

On December 1, 2015 one of BMC ‘s trucks hit my tree in my front yard. It took off one third of my tree. We had just had our tree professionally trimmed. The guy that hit my tree didn’t apologize. He removed the tree from the street and left. I called the tree service that we had used and he gave me a bill for repairing the damage and also repaired the tree damage. I called BMC and talked to Bob. He said he was too busy to talk to me until the next week. On December 7, 2015 he had us fax him a copy of the bill. He came out to our house to take pictures of the tree damage. All he could say was that we paid too much for the damage. He said he would talk to his manager and get back to me. We still haven’t heard from him or been reimbursed. We also left a message for Bob’s manager, Steve Van Meetran, and he never returned my call. I don’t know why the truck (semi) from BMC was in our neighborhood. We are thankful that it was only our tree and not a child that got hit.

WORST CUSTOMER SERVICE. Confirm your delivery if its offered. Call them constantly if you don’t hear from them, don’t assume they’re working on it.
While the guy I contacted appeared helpful and acted sincere, BMC’s follow through on my order was terrible. Ordered a door on a Thursday and was told it would take three days, that I would have it Monday. It was the wrong door, we were told we’d have the right door the next day. We tried to pick up that door on Friday and were told that it was «in the warehouse» and they offered to deliver it that day. Well, it was never delivered. As a result of their failure, we had to reschedule a job. Today (Monday), I’m being told it’ll be delivered this afternoon… we’ll see.

BMC has great prices and much to choose from, however their customer service is very poor, especially by phone and not following up. When I called, the receptionist indicated they were too busy to call back, wow! This reflects poorly on the GM who oversees this organization. The staff needs training!

Went in and was told the sales people were all too busy. Wow! Really?
We were directed to the contractor pickup area way in the back where we were told the person could see what we we wanted and put an order together. Yeah, not. He was supposed to email a quote and we never received that or a follow up phone call. Guess they got enough business without ours.

Prices are great, customer service is terrible! I am a local contractor and this was my first time dealing with BMC. One of my customers needed new baseboards and they found the style they liked at BMC. The customer placed the order and arranged for me to pick it up. I arrived first thing on Monday morning at 730 when they opened. I went inside to find that no one was working at the front desk. While standing in the waiting area, four different employees walked past me, looked difrectly at me, but did not say a word. After ten minites, a fifth enployee walks by and asks if I’ve been helped yet. I told him no and that I hadn’t seen anyone working the front desk. The employee stated that the front desk guy was probably making coffee. The employee then walked away without offering any assistance. Another 5 minutes passed and the same employee comes back. He again asks if I’ve been helped yet. I tell him no. About a mintue later the front desk guy shows up and provides me with my copy of the order slip. Good to go, right? Wrong!
I pull my vehicle around to the loading bay and wait patiently for my order to be delivered. While standing by my vehicle with my receipt in hand, I am seen by numerous different employees (6 – 8) and not one of them say a word to me. After waiting 20 more minutes an employee brings another customer’s order to them, and then tells me that my order will be out shortly. A few mintues later my order arrives and everything looks good.
My customer was happy with their new baseboards and the money they saved, but I was very unhappy with the customer service that BMC provided.

Recently purchased timber which contained wood boring insects. Customer service department at BMC is non existent.