Bank of America

I’m not sure if the recent policy change regarding deposits is BOA wide, or just at this location, but is ridiculous. In short, they are now requiring deposit slips to accompany all deposits where you deal with a teller — inside the building or in the drive-​thru.
I’m not sure if this was specifically designed to get people to use teller services less and to try to transition people to using the app or the ATM — either way, it worked for me.
I absolutely REFUSE to use deposit slips. I REFUSE to backtrack to the 1990’s. I don’t care if, (as explained by a teller) this «new process» allows for faster posting. If it means I can’t swipe my debit card and make a deposit and I have to stop and fill something out when we have the technology to forgo that, then no deal.
Therefore, I went to the drive-​thru ATM today and proceeded to deposit all four of the checks I had. I took my time, and had the ATM print a full receipt with check pictures. By the time I was finished, there were four cars stacked behind me. If this is what you want, BOA, fine. I find it very curious, however, because there was absolutely no one willing to go through the drive-​thru — how many other people are just like me, and find this policy ridiculous. Whoever made this executive decision is a complete ass.
You know, without this policy change, this would have been a four star review. One of the ladies here recognizes me and says hello and asks me about my cupcakes every time I come in, it’s nice and welcoming. Unfortunately, I won’t be coming in anymore. And the teller services that banking here is supposed to provide me, I can no longer use unless I choose to be a part of a process that is a total waste of my time. Therefore, 2 stars BOA — and you’re lucky I’m giving you that.

TERRIBLE customer service and hours. The Drive Thru is closed on Saturdays and now they have shortened their hours all together. Absolutely terrible. I have had my accounts here for 10 years and I will be closing all of them due to inconvenience. Most people work normal 8 – 5 jobs and can’t get into the branch by that time. Thank goodness small Community banks are still concerned about their customers.

The one star is for ALL bank of America. I am a current customer but don’t worry after today I will NEVER be a customer again!!! Every time I look at my account there is a new «bank charge». They claim to have over draft protection yet they have taken so much money out of both my accounts that they have over drafted me (so i am in the negative because of their charges).
Anyone do keep the change? Well they LIED TO YOU!!! you will get NOTHING from keep the change other than the bank transferring your money into your account… and I am not sure but I bet after a certain number of charges they are going to start charging you for the transfers.
My keep the change still tells me I will receive my money from the bank at some point BUT if you ask the people at the bank they will inform you that they are no longer doing keep the change.
I wish that this mattered, and I wish that I could tell everyone to close their account at Bank of America. This bank has to much power, and all they do is TAKE PEOPLES MONEY!

Honestly… wait, did I just start out my review with that word… It is implying that I am not honest at other times. What I meant to say… is, let me be upfront in saying that I have never walked into this location before. I use just the drive thru, that’s all… this account I have here is just a savings so inside banking assistance is not usually needed. But the drive thru tellers are quick and courteous, and there are never lines. My tip is… they have two ATM’s…one at the Drivethru and the other at the front of the building you can quickly and easily hop out of your car and navigate to.

I’ve only used this location a few times, but they always have done me right with very attentive service.