Amplify Federal Credit Union

Disclaimer: This review is based off of my experience as a small business and my complaints are with all locations.
I opened my account at this location a few years ago, initially to help my small business in 2013. I have had mixed emotions about Amplify from the beginning. They have always put unnecessary holds on my deposits is one HUGE issue. The other HUGE issue is that all branch locations, including this one, always interchange tellers/​managers, which makes it hard to develop lasting relationships with your local branch. We have had intermittent good relationships but they never lasted.
BEWARE!!! Here is the biggest warning I can give!!! They have relationship with a less than honorable merchant service processor, NORTH AMERICAN BANCARD TEXAS, AKA KEN GIVENS. In 2014 we ran over $ 20k on an single American Express transaction and it was a nightmare getting the funds to go through. During that time I couldn’t even get Ken Givens to answer or return my calls. I swiped the card on 12÷8÷14 and it ended up taking almost 4 weeks to fund. Being a small business, this was detrimental. I tried calling Ken to see if he could help with this clerical error on their part but he left me hanging. I was able to get a hold of Maria Passarella, Ken’s employee, and she continually told me that she was working on it and we would see the funds soon. After a couple weeks and with Christmas quickly approaching I got a little more anxious. Maria ended up giving me the merchant services number to contact directly (probably tired of my calls by this point) & when I contact them they say that there is paperwork that hasn’t been submitted by their sales partner (Ken Givens? Maria Passarella). I got them the paperwork they needed and then it took almost another week to get funds. After not being to make payroll Christmas week, I informed Maria that we didn’t want to use their services any longer since we had never had trouble with Intuit GoPayment. She apologized profusely, was even seemingly sincere about screwing up 7 families holiday seasons. Here is the kicker… they never closed my account. They’ve been collecting commission for 13 months past me telling Maria that I want to discontinue services with them. She has never followed up or reached out to me even though we haven’t processed a single credit card in 14 months. They have debited my bank account a total of $ 972.32 over 12 months without a single credit card process. They never once tried to do what is honest in this situation.
Short & long… If you are a small business, BANK ELSEWHERE!!!

We really had a great experience with the people at this branch. Especially with Malcom Ray, he was great in answering all our questions and helping us by listening to our concerns. Thanks for great service!

To the gentleman (JR) who wrote the horrible review on Amplify. To him I say, become a member of the board if you dont like the way things are run. Squawk there. We have had our accts with Amplify for many yrs. I’ll take the creduit union, any credit union for that matter over any bank in the world. I am on my high horse now and will stay there if you will bear with me for a few minutes. The funds availabilty act is something your gov’t put in place a long time ago. Dont blame the credit union for following the laws. Your bank will do the same thing. Until they are sure the funds are available to cover the check you deposited, no money, or at least not all of it will be available for 24 hours.

I stay so frustrated with Amplify! We’ve had two auto loans through them and both times they have been SO unorganized! We are constantly having to go back up to the branch to take more paperwork because they either lost the first copies they made, or because they didn’t tell us we needed it to begin with. We have checking accounts with them too and those have been fine. My advice is to steer clear of the loan department!

Unlike my former CU, these folks are really nice. They seem happy to take my money rather than behave as if it is a chore.

I have been with Amplify since 1998, great service, very happy with the bank. If you get direct deposit they give you free ATMs.

Fantastic customer service. Very friendly and easy to deal with. Love the personal service I get there.

When you call the 1 – 800 number you definitely do not receive any personal touches. The people you speak to are very disingenuine and don’t seem to really care to go the extra step to provide you the information you need. I was speaking to the first rep. I got and was told to hold on and then a few minutes later someone else answered. I considered moving my banking here but definitely won’t be doing that.