Tri-County Orthopedics

I went to the walk-​in clinic which was nice that they offer that. The wait was not long. I went for tennis elbow and the PA that I saw claimed that she called in a prescription for me when I was leaving the office and a week later they pharmacy does not have the prescription. The facility has not returned the three voicemails that I have left for them. Horrible customer service.

Seeing Dr Lutz for my Dad’s back problem was a complete waste of our time. Most of the time he spoke with us his foot was half way out the door. What a way to treat a patient.

I am extremely surprised to see that there are negative reviews on this page, so I’m going to write a long one because my experience has been nothing but pleasant and professional with this group and I’ve had 3 surgeries with them! So I’d like to think I know what I’m talking about!
5 years ago I had a pretty rough sports injury that lead to having a torn meniscus and ACL. Bad enough to the point where I needed a separate surgery for each. I had been to the ER and a prior local orthopedist and both of them told me everything looked fine, maybe a small sprain. I was scheduled for an MRI and I decided I didn’t really trust my local orthopedist and was recommended to Dr. Montgomery. First off, when you see he is a physician for the Jets and the Islanders (I don’t believe he is for the Isles anymore, but he was 5 years ago) you have to think he’s doing something right. I already trusted this guy more than anyone I had seen in the first week of my injury. Anyways, when he arrived in the room he asked me some questions on what happened and what sport I was playing. (This is completely irrelevant but I play a sport that although can be very competitive, isn’t very well known. Not only did Dr. M know what I was talking about, but he said he had played a few times and knew a lot about it! That really made me feel very comfortable. I was being treated the same as Football/​Hockey players.)
After a few questions, and even before loading up the MRI he did 1 simple test bending my leg and knew instantly my ACL didn’t just have a tear, it was completely torn. His exact words were «yea, you basically don’t even have an ACL». Literally in 10 seconds of examination he already knew more than 2 doctors I had met with for hours before. Upon looking at the MRI him and Chi saw the ACL tear and the extremely bizzare meniscus tear which we had a long conversation about what our plan of action was going to be. Here I am, first intense sports injury and we’ve come to the conclusion that I’m going to need 2 surgeries because I did something a professional sports physician has only seen a handful of times. Yet, I can honestly say that I have never felt more comfortable with a doctor.
Alright, so we’re all ready to schedule my surgery. My mom and I go to the scheduling office and realize what a pickle we’re in. Not only do I now need surgery, but after recently finding out my dad had been diagnosed with pancreatic cancer, his surgery was scheduled in a couple weeks. We explain what is going on, and how we’re not sure how long my dad is going to be in the hospital for. The woman who was in charge of scheduling was EXTREMELY helpful and understanding. She squeezed us in so that I could have a week to get settled in after my first surgery before my dad had to go in. Looking back on that event 5 years ago, it honestly was possibly the sweetest thing anyone could have done for my family. My mom was very stressed out, and they did everything they could to help us out even though we’d only been patients with them for about an hour. I still to this day can’t believe how great that was. Every followup after that was met with a «hows your father/​husband doing?» and a sincere concern about what was going on.
Anyways, fast forward to 5 years later (almost to the day) I’m here with another ACL tear. This time in my other knee. I scheduled my appointment and got another MRI. Meeting with Dr. Montgomery and he instantly knows who I am, what sport I played, and everything about my previous visit with him. Since I’ve been through it before we had a pretty brief meeting since they were packed with people, but he went over our plan of action AND wanted my opinion on a possible backup plan in case my hamstring tendon wasn’t strong enough to replace my ACL with.
Surgery was scheduled quickly and exactly to what I needed. On the day of surgery I was met with an extremely pleasant nurse, Flo, who was funny and helpful with everything. Dr. M came in to explain everything again. Even with the wait starting to get a tad on the long side he came in a second time and we just had a brief conversation. After surgery he checks on you again to let you know everything went great and really explains everything he did. Good luck remembering this part as the anesthesia is still wearing off most likely.
I just finished with my first followup appointment and met with Dr. M’s PA, Chi. He as well remembered who I was and what sport I played from 5 years ago. He thoroughly examined everything and told me how he thought everything looked. He answered all my questions. He then brought up the new xray and pictures from the surgery. We went through everything so that I could really understand what went on in my knee and how they did the procedure. They easily could have just said «everything looks good, here’s your PT script.
I’ve hit the character limit. I can’t even use the term world class for Dr. M, Chi, and the staff at Tri-​County, it doesn’t give them enough credit.

Customer service is very poor due to overbooking.
Doctors are good but not «World Class» that statement may be consumer fraud.
The practice is set up to book as many people as possible for office visits. Then turn as many of these visits into a surgery while giving you as little time, options and information as possible. Anything complicated, go away and come back when you need the surgery or sorry can’t help. I personally experienced this with different doctors there for my foot, wrist and hip.
Once you are scheduled for your surgery «SURPRISE» you will be booked with as many other patients as possible for that day. If something goes wrong in the surgery room or recovery room the doctor will be stressed since he has a line of patients behind you prepped for surgery.
A law needs to be in place to stop this.
Good Luck & Be Well

This review is for Dr K Montgomery and his PA in particular. They are a great team. After a car accident, I had a possible scaphoid injury, and went to see them. Getting an appointment was quick, check in was simple, was called into the office for X-​rays with only a 10 minute wait. The staff is courteous and efficient. The PA took a look at the X-​rays, explained what he saw with me. Then he double checked with Dr Montgomery. Dr Montgomery saw the hairline fracture that was very difficult to see! He then prescribed a cast, and the PA took care of me. Dr Montgomery then took a last look at the cast, and I was off!
I had a follow up with him, and that was also great. Consulting with him about the healing of my hand was very informative. He definitely has great bedside manner and kept me well informed about my injury.
He is definitely a keeper!