Buffalo Wild Wings

This location gets a bad reputation for some reason. I’ve been here several times now, and the service was great. All of my waiters/​waitresses were really nice. One of their bartenders, Stephanie, makes the best Knockout Punch I’ve ever had. Their wings are always great, so food is never a problem. I will probably be back sometime this week.

Service was horrible at the door. Walked in up to the Please Wait to Be Seated sign and noticed 4 employees behind the take out counter. One girl standing leaning on the counter and looking around 3 or 4 other wait staff with other customers. The Leaner saw us come in but made no movement towards the podium. She looked, turned her head and continued to talk to the people behind the counter. We continued to stand and looked around to see how busy the rest of the wait staff. A gentleman came out from the back to deliver a takeout order and still no movement from The Leaner to greet us or sit us. Another group of guys came in behind us, no movement from The Leaner who continued her conversation with the group behind the counter. When another minute had passed without any movement from the leaner and the group behind the counter seeing us standing there, we turned and left. Last time for me in this Cedar Hill Buffalo Wild Wings. I’ll stick to Waxahachie location where at least you are acknowledged as a customer when you come in the door. This location barely deserves the single star.

The food is typical BWW. Nothing to brag about. The bass for the music in the bar area was so loud, it can create a bowel movement. The men’s restroom smelled like ammonia piss. The server was friendly. In general, avoid this place.

The hostess is very rude and doesn’t acknowledge you when you arrive. The waitresses are nice.

The pick up food service is slow. Sometimes it is hard to get a seat but it is still a decent hangout spot in Cedar Hill.

After reading some of the previous reviews, it would seem this particular location is mostly «hit or miss» as far as the food and service goes. Everyone has good days and bad days, I guess. But people remember the bad days a lot more vividly… lol.
Having said that, for me, this location is perfect. I work a couple of miles down 67 and visit here weekly for lunch. The bartender (ugh, I don’t remember her name at the moment) is always attentive and nice and, after only about three visits, knows what my «regular» order is. The beer is always cold, too.
I usually order wings, of course. I would say 90% of the time the wings are of good quality. No complaints. 10% of the time they either a) Come out with very little sauce on them and, b) are not good «chunks» of chicken. Ya know, those few you come across that are mostly super-​hard and very little meat. But, again, that’s only some of the times for me. It’s never been to a point that I wanted to send them back, though.
And this is, absolutely, the place to watch sports. Big-​screens everywhere. No bad seat in the house, pretty much.

Just go to another location. My boyfriend and I have given this place many chances. Service always slow. It is never busy, and there are always plenty of servers. Yet it will seemingly always take 15 minutes for you to be acknowledged, another 15 for your server to come back with your waters and maybe 30 minutes for the food to come rolling out. Every other BWW I’ve been to had been on point with service except for this location. I don’t think we will be back after our last experience.

Great place to catch a game. BDub’s is also a great place for a fantasy football draft. Yes the wait staff is young, however what were you doing when you were their age? If you want five star service, go to a five star restaurant

Wingstop has some real competition here. Much wider range of flavors: Wings/​Ribs. Great for sports fans, tv’s everywhere. Good environment for famílies or friends alike. They even boast happy hour deals.

Great atmosphere for food rinks and fun. Carlie is the best waitress in town. For. Don’t care for the booth seats. Walk right in to the bar section like a boss.

Terrible. Had ordered take out from here and not only did they mess up my order, but the other 2 people behind me as well had wrong orders. Staff is lazy and talked more to each other, while sipping drinks and laughing, rather than paying attention to customers. This used to be a decent location but today, they lost my business. It’s not only the fact I had to wait 20 minutes for cold food with hardly any sauce, but also because they didn’t seem to care. Poor customer service.

I can only handle this place on takeout. The wait times are ridiculous. If the management did what other BWW did in south texas and charge for entry on fight nights, then theyd make some income as well getting rid of those that only get an order of fries and stay for hours on end.

Horrible customer service! Waiter sat us at a table, chairs were very uncomfortable and we were too close to a large party celebrating a birthday. Asked waiter if we could move to a nearby booth that was empty… waiter asked manager and she said NO, bc other ppl were waiting. 2 booths were empty and had been for a while. What happened to customer satisfaction? Also paid almost $ 9 for a watered down margarita… practically tasteless.

Don’t go!!! Young staff playing and kidding around. They are not attentive. Wait staff does not wash hands when cleaning and sweeping around the tables. One young man was sweeping and then went in the kitchen to get our food without washing his hands. Manager seemed overwhelmed or tired. Staff needs more training and health inspector needs to train staff as well. Hope it is not all locations. Shame on Cedar Hill location

I ate here today for lunch and everything was OK, this is my second time here and not really happy with the food quality meaning it was good but a little sloppy and it also happened on my first visit, I ordered lemon pepper boneless wings, but half of them were left plain.

Have been waiting for 3 hours for a seat!!! The UFC is going on tonite and we are still waiting and management said that there’s nothing he can do.
WHAT!
I spoke with a second manager and he said you have to wait and we can’t make anyone get up. Which I do understand the part about making anyone be get up. I just feel that if a table have been sitting there for 4 hours and have paid for their ticket they should leave. How is the establishment making money? Well that’s none of my business. Oh well, bye!

Perhaps I should have read the reviews for this location before dropping in for a quick bite?
I won’t bemoan the slow service but yes, my fellow Unilocalers are right. Expect a wait for your food. I will say that when management noticed the long wait during my visit they were EXTREMELY apologetic and attentive.
The wings are just okay, but this is chain so that’s to be expected.
Great place for game watching and socializing though! Plenty of screens to catch every possible sporting event available.

:sigh: Like really B-​Dubs? I remember when you first opened. You were awesome! Unfortunately, your run ended after you were open for over six months. For the past few years, the few times I’ve actually gone into this location I’ve been let down. It sucks too because I really WANT TO like to this location.
The problems here start as you enter the door. You will be greeted– no problems there, and they people are super nice– no problems there either, but you will have to wait like 10 minutes to be sat. «Oh, but there must be a line Zan, so just wait,» I hear you say. Unfortunately that is never true. There’s never a line nor is the restaurant overran, but you’d think they are with how long you are just left standing there. When I’m finally sat, I have to spend another 10 minutes or more waiting for someone to come to my table. When someone FINALLY does, they always say the same thing, «Has no one taken your order yet?!», with sheer shock and horror in their voice. So they of course take my drink and meal order at the same time. Great. We’re cooking with gas. No wait… we’re cooking with a lighter because it takes another 10 minutes for me to get water. I finally get my water and I wait, and wait, and wait, and wait. At this point I’m thinking, I’m glad I have an hour lunch because I’m going to use it all plus probably part of tomorrows.
Finally my Asian Zing wings with fries come out and whoops, they forgot my blue cheese and there are no veggie to be found. WTF. So I tuck into my food and the chicken is definitely overcooked. You’d think I would have sent them back, but I really wanted to be able to go to lunch on Friday so I dared not to. I eat and the food is okay. The carrots and celery were super yummy for some reason. I really enjoyed that, and the fries were pretty tasty, but the wings left a lot to be desired.
So fast forward to check time. This is where things get confusing. At this point I’ve had 3 or 4 different waitresses. I have no clue is supposed to get the tip and at this point I don’t care. I just left the money for the bill and tip on the table and got out. I can say with confidence that I most likely will not be back at this location until they get some things back in order. The workers are awesomely nice, but the kitchen and the inefficiency is letting them down.

Pissed!!! They closed at 1am. I called at 12:30 and spoke with Crystal. Asked to place a to go order she said they are no longer taking to go orders. I said if I come up there can I order. She said sure… I get there in 10 minutes and went to the bar. It’s now 12:45. I try to order a drink and wings the bartender says I’m sorry we about to close in 15 mins I can’t serve you. If you are open till 1:00 you should serve people till 1:00 or lock the door. Also don’t have folks wasting there gas coming up there if you not gonna serve them. I come here at least once a week and they hot me hot right now. I might not be back. But I will be calling corporate first thing Monday morning! I spend a lot of Monday and I don’t think that’s right…

We had a great meal here, tried three sauces: teriyaki, Asian zing, and Thai curry. Our favorite was the Asian zing, hands down. It’s like a Thai sweet chili sauce, nice kick. Teriyaki was sweet, mild. Thai curry was good, but it’s more of an Indian curry than Thai. The wings were nice and crisp. The dessert nachos were fantastic, like crispy sopapilla triangles topped with vanilla ice cream and fried cheesecake bites, topped off with a chocolate and caramel drizzle.
Our server was Cedric, and he did a fantastic job. Didn’t bug us, but came by regularly to check on us and kept our glasses full. We’ll be back.