Baskin Robbins

I love Baskin Robins but this particular location never has what I want. Unfortunately it’s the closest one to my house so it’s convenient to go there but I’m starting to think it’s just not worth it. My first and probably now my last three visits they seem to always be out of something. The first night I went through the drive way and ordered a banana split, well just my luck they were out of bananas. The second time I went they were out of waffle bowls. So I asked the guy taking my order if he could make one and he said he could (although his attitude clearly stated that he really didn’t want to). Anyway he came through with the waffle bowl and I was pleased enough to want to return. The same night they were out of my favorite flavors of ice cream because their freezer was broken so there were only a handful of flavors to choose from (so much for 31 flavors). The third time I went through the drive through and once again they didn’t have the waffle bowl. So once again I asked them if they could make one. The guy said «well it will be a while» and I told him I was more than willing to wait. Then he said «well actually we’re completely out». Then the shift manager comes to the window and she said that they would have to make the batter from scratch and they just didn’t have enough time with all the customers (mind you this place is always dead when I’m there) instead she decided to blame the morning shift for never having things ready. So willing to compromise I asked for a waffle cone on the side instead, and the guy goes on to say they don’t have those either but last minute the shift manager finds one. Instead of substituteing it for the waffle bowl they decide to charge me extra for the cone, which to me is not great customer service when they already didn’t have what I wanted in the first place. Since I’ve worked in fast food for over 3 years I know and understand that sometimes things happen, equipment failure, being out of stock, and even being short staffed. But when you’re lacking in multiple areas it’s to be expected that customer satisfaction will begin to decrease. At this point I am disappointed with this location and will probably take my business to Braums where they always have what I want. Don’t go to this location, you’ll do better getting ice cream from the sonic down the street honestly.

I am a big fan of this location since it is a Basking Robbins and a Dunkin Donuts location all in one. Inevitably I always end up getting ice cream and donuts when I go. I seriously don’t think the B Robs portion has 31 flavors to choose from, but it’s ok, as long as they keep the Love Potion flavor in stock. (seasonal flavor, but hella good non the less)
Wednesdays is a buy 2 scoop sundae get one free. Workers are usually very friendly and helpful with suggestions. You can sample the ice cream flavors if you want before you make a decision. They sell ice cream cakes that are pre made in house or you can call in an order. The Dunkin Donuts part sells hot and iced coffee’s as well as a nice selection of donuts. They even have cool themed shaped ones usually and holiday flavors as well. You can also get breakfast sandwiches.
Inside itself is usually clean and they have tables inside as well as a couple comfortable chairs to kick back in. Also there is a drive thru here in case you really know what your gonna order. I always go inside so as not to cheat myself from seeing something good I want to add on to my sweets order.