Veridian Credit Union

I received horrible customer service for Amy in Account Solutions. After I had a payment come out of an account that I hadn’t utilized in over 2.5 years and was a fraudulent occurrence, I called in and told them I’d stop in and make the payment the following week of a whole $ 22. The original customer service rep I spoke to told me she would put a note on my account saying I’d be in. I followed through on my word, came in the next week. Today I received an email saying my credit report was dinged due to Veridian reporting me. Amy continued to tell me that it is an automated reporting system and I should have originally asked if my credit would be adjusted for this late payment (or as my banker, you should inform me — because that’s your job). It is terrible that they won’t even admit their fault and instead try to blame the customer. If I came to verbal agreement with one of your representatives, they noted my account, one would assume I would be OK until I didn’t follow through on my word, but instead I’m supposed to ask specific questions I guess? Should I ask if they are going to withdraw random money out too? If I don’t ask, I guess they can go ahead and do it. There’s a reason why I haven’t used this account in 2.5 years and there’s a reason I will be closing this account immediately. If you want to feel like your bank cares about your finances and well-​being, avoid Veridian.