Mr. Appliance

Worst experience ever! They gave me multiple quotes over the phone when I called. Then I mentioned the multiple quotes so they agreed to the $ 104 for both my appliances. They said next Tuesday from 10 – 2. I know every company has these wide ranges of time but still annoying. So finally arrives at 1:30. Takes my dishwasher apart rinses off a piece and then takes over an hour to put it back together twice! First time he did it wrong! Then opens my freezer says «you are missing the ice tray for the unit» closes the freezer then takes 45 min to «write up my tickets» after I go out twice to see how much longer it now being 3:30 and I need to be at work at 4. He comes back in and quotes me $ 350 to fix the tray! I say no thanks and says ok it’ll be 89 for the dishwasher and 39 for the fridge! What 39 for the fridge you didn’t even do anything to! And that is still more than what was quoted to me over the phone!
I’m just glad my neighbors came over and asked me about my experience before they used them! I told them and want to tell as many people as I can… Worst experience! Do not recommend this company to ANYONE!!!

Big rip off!!! They charged me about $ 79 for the trip. The problem was figured out within minutes. Made some recommendations about how to keep the dish washer clean. He ordered the part. He was trying to do things that were not necessary to justify 30 minutes of his time. Went outside to make a call and told me the bill will e $ 420!!! I had no idea how much the part cost. I paid the full bill. The part came directly to my house and it took less than 5 minutes to put it on! I checked with Fisher and Pykel to see how much the part cost, $ 76…
When i called their office to question the bill, the owner was defensive and arrogant!!!
She said they don’t give a break down of charges for part and labor! Another sneaky way to overcharge. She blamed me for replacing the part where she was going to send someone.
I WILL not recommend their services to anyone unless you are ready to pay an exorbitant amount. Hope this is helpful.

My 13 year old dryer quit working. I called Mr. Appliance & they sent a technician over to look at it the next day. I was pleased with the technician’s professionalism. He had the part in his van & was able to fix it immediately. The reason for 4 stars instead of 5 was due to the price of repair.

I’ve been using Mr. Appliance for a few years and really appreciate them! They’ve done all kinds of work on different things and always do a great job. On the rare occasion there has been a problem or miscommunication they have always resolved it quickly and professionally. I want to especially thank their technician Phillip who has serviced our ice machine over the years.

The repair vist started out okay. The «service manager» and his trainee came to replace the compressor on my refrigerator. The problem had been diagnosed a week earlier by one of the other technicians and we had been awaiting the arrival of the replacement part.
The service manager talked, and talked, and talked — mostly to the trainee. They pulled out the unit and he explains to the trainee that he wants to start from scratch and make sure that the compressor is the problem. He recommends that as the appropriate way to handle such situations. After crawling around, he exclaims that the problem isn’t the compressor, it is simply a faulty switch. He will repair the switch and not install the compressor.
He then puts a thermometer in the unit to measure the temp. At this point, he calls the technician who did the diagnosis and lets him know in a particularly snarky way that he messed up and didn’t do his job properly. By the time he finished with the call, and then finished sharing it over again with his trainee, he checked the thermometer and said that since the temp had dropped from 72 to 68, obviously he had fixed the problem. They then put the unit back in place.
I mentioned that I had first noticed the lack of cooling when I went to use the water in the door. He stopped, looked at me and asked if I actually used the water feature. I said yes and he asked me to get a glass and test it because he might have turned it off or pinched the line! Sure enough — no water, warm or cold. The two of them then pulled out the unit again and discovered that yes, he had turned off the water. That was fixed and he puts the unit back once more — sure was glad at the time that I had mentioned actually wanting to use the features of my refrigerator! And what an oversight from the perfect «service manager» who had so enjoyed pinting out the deficiencies in a colleague.
But I assumed that all was now well. He gave me his cell phone number — no company card or other information — and we agreed that I would call him if it didn’t get cooler. 3 hours later, I called. The unit had not gotten any cooler and I asked how long it should take. He told me to wait another hour or two and check again. At 4:30 I called again to say that the unit was no colder than it had been when he left. He said that it was too late for him to do anything about it. I yelled at him and said I wanted him ti return and do the job he was supposed to have done. He told me that he would try, but that he would also set an appointment for me for the next morning — Saturday.
I never heard from him again — ever. The next morning I located the phone number for the company through a web search — he never shared it with me. I called to ask about when they would be coming to install the compressor. The woman who answered said that no appointment had been made for me. I explained everything that I had been told and she simply said that there was nothing she could do but make an appointment for me for Monday morning. I told her that I was very unhappy, but since they were in possession of the compressor, I had no choice but to agree on Monday.
Monday morning I call again to determine when they are coming. The woman who answered this time says that no one has made an appointment for me for that day. She has the notes on the job, but no appointment. Nevertheless, she promises that someone will be at my house before noon and that they will call 30 minutes before arriving. At 12:15 I call the company again because no one has arrived. At this pint, she tells me that because the «service manager» has decided that I am abusive, he refuses to do the work. (Nice way to avoid ever admitting you made a mistake or totally blew a repair job.) If I hadn’t called this last time, I assume I would have been sitting there all day waiting to hear from them.
I have been getting appliances repaired by service companies for over 35 years and I have NEVER had an experience that even comes close to this disaster. I would strongly urge anyone considering this company to avoid them completely. I hope the trainee, who seemed quite nice, finds a better place to work.

Problematic experience with Mr. Appliance. Called on Sat am, got a Monday appointment. Great. Refrigerator was warm, so was my food. Diagnosis — 2 wires on the fan mysteriously not connected. Fridge had worked for 2 years? Odd. What’s up, GE? But whatever, let’s fix this thing. Of course (of course!) the tech says that he sold that last one of the part we need that morning. So we have to wait until Wednesday. Sigh, but OK. Set for Wed am.
Then i realize can’t do Wed am, I call back the main number and switch to afternoon. But, when they make their reminder calls Tuesday afternoon, apparently this was not entered into the computer. They want me to wait until Thursday, no room on the Wed schedule by now. I object, insist I have an appointment for Wednesday, that I have been without a fridge since Saturday. Put on hold. Somehow i am squeezed in.
Wednesday. Repair happens, but with a bad development. The ice maker, previously working well and not a problem, malfunctions. Water is flooding into it. Technician calls for advice, but can’t stay to fix (remember, squeezed us in?). Tech is a nice guy, polite, terribly young.
Returns Friday afternoon. Indeed, we need a new ice maker unit. Decision time, what to do, what to do? Technician is trying to deal with this well, it is hard for us both. I am bummed out about having to spend $ 188 for something that was previously not broken. He is bummed because he simply removed the ice maker, doesn’t think he broke it. And he has to deal with unhappy me.
We call his supervisor. Up until now, i am bummed but not angry. But the supervisor/​owner does not handle the call well. He begins by minimizing the problem. Ugh. I correct him on that. We agree this is a bad situation, I agree he has a point, felt I had to push him to see mine. He feels I am merely bummed out about a part that failed and now have to pay for — this somehow skips that fact that this part worked before the repair call. We get to the Unilocal and Angie’s list situation, he offers me a free part in such a negative way that i actually feel like crap and don’t take him up on it. He wants to avoid a negative review, it feels like a weird kind of reverse blackmail. I hate this and resent that he only offers something to me to save his reputation.
Finally end the call, just agree to disagree. Tell the dude I don’t want to «berate him on Angie’s List» (his words), I just want to tell my story. His technician, when I get back to him, has, in an nicely appropriate manor, offered me 15% off the part, which i accept. He and I discuss the fact that the phone call was not handled that well. I pay up. End of story.
Moral of the story — learn how to handle customers if you are going to get on the phone! This was a tough situation, but not insurmountable! If the owner had quit trying to tell me it wasn’t his fault and offered me 15% off the part early on, I’d have been mollified and felt much more positively about his company. Learn these kinds of sentences, owner: «I understand how you feel about this, and while i can’t offer you this for free, here is what i can do…» And then find something meaningful and reasonable that you will do! That let’s your customer know that you value their experience with your company and that you want their return business. The left that to his young technician, bravo Jacob.

Had a great experience with Jacob. D. He came out to fix my dishwasher and was very professional. He showed up on time with a 30 minute phone call before he arrived. Fixed the dishwasher and it is running perfectly! I would definitely recommend having Jacob come out again. Thank you!

Not Happy. I asked them to replace the leaky hose to the washer. They did and five minutes later I had a bill for $ 200. I then asked the serviceman to check the adjacent non-​drying dryer and was told I was wrong, it worked fine. That did not help dry my wet clothes. I called a different company in the area that was nicer, faster, cheaper, and actually fixed the dryer. I won’t be calling Mr. Appliance again.

I had my dishwasher which was under warranty with Whirlpool go out. I had used these guys before to fix my washer. My biggest complaint was you almost had to make sure they finished the job. The last tech kinda gave up until I told him to replace the brain of my washer under warranty and I would pay him for his labor. He did keep coming back until it was fixed.
I called these folks Wednesday and they told me they only time they had was Thursday. I told them that was fine. They said the tech would call 15 minutes before he came out. I told them I worked in NW Austin and would need at least an hour. She told me no problem and took my information. I get the email from the service call that morning and the young lady had misspelled everything even after I gave her the spellings of my name and address. I got a call Wednesday from the repair guy who told me he was coming out. I told him the young lady said the only thing she had was Thursday. He told because he had the availability, he would come out since he lived in New Braunfels and I am in Kyle and I was his last stop. I told him I would have to reschedule. I called the office and cancelled the appointment. I found out from Whirlpool that my dishwasher was under warranty and I could get someone out Friday without having to pay anything.
The service guy was awesome for contacting me and trying to figure out what the issue was before getting there. The young lady who answered the phone needs to pay attention to customers instead of just rushing them off the phone.
I might use them again if I have an out of warranty repair. The confusion between service dates was a little frustrating.