Enterprise Rent-A-Car

Satellite radio would’ve been nice! And you think a midsize Toyota Camry would have heated seats but no! But can’t complain only cost me $ 200 for the week. «but I brought it back in five days «But I still can’t get over having no satellite radio. And yeah $ 150 there at the last minute for a deposit was a surprise. Wound up being well worth it I put a couple thousand miles on the car in five days, in my mind it’s better than using my own car. I definitely will rent from them again!

We rented a RAV4 yesterday to use this weekend for traveling in state. The guy was pretty nice and funny that helped us.
I give it three stars because:
Inside was not clean. Hand prints and what looks to be greasy face marks on the windows, dirty seats and very dusty. Now, my personal car is not immaculate, but that’s my car. I figured they would have someone to take the cars to get them somewhat clean before renting them out to the next person.
There was no washer fluid. Not that it’s a huge deal, but seriously? That should fall under one of things they check before renting it out. The «maintenance required» light is on, and I went back in to talk to the associate about it. He said it’s fine and it’s something the factory has to reset but it’s not anything for me to worry about. Um, well I am going to worry about it because it’s not something only Toyota dealerships can do. We have a 2012 Corolla and we haven’t had maintenance done at a dealership in about 2 years (we just go to a regular maintenance shop). And when oil is changed or whatever is done, they reset that light. He assured me they get the oil changed every 3,000 miles and they have it in their system. The tire pressure light was on as well, but we checked the tires before we got in the road and now it is off.
There is a rock chip/​crack in the windshield that we didn’t know about until my husband saw it last night when we got the car home. We took pictures of it right when we saw it just to make sure we don’t get accused of it happening when we have the car. There was no mentioning that the associate even saw it or knew about it when he did his inspection.
We were also not informed of the $ 150 security deposit until it came time to make the payment. I didn’t read every detail when I booked it online, but the only charges I saw that were going to be applied were under $ 200. So we were a little surprised to be charged over $ 300, even though we will get the $ 150 back once we return the car.
This is our first time renting a car, so I guess there is a lot to know about this process. Had the associate not been as nice and funny as he was, I would have given Enterprise a lower rating.

Very happy with the quality of service. Needed a last-​minute one-​way rental out of the state. Drew was very friendly, accommodating, and helpful.

Good rates, good service. But the 5 star review comes from Drew helping me by sending me my glasses back. I had called a week earlier and the guy who answered my call didn’t want to give me the time of day. When I described my glasses on the second attempt, Drew knew exactly which ones they were. I’m very grateful !
Update: 3 months later, I never received my glasses. I kept it at 3 stars because the rates and service were good.

Enterprise ROCKS! It must have been the former manager there, Brian, who made this place superdupe awesome! :)