Service can be slow at times. Prices are a little high but that doesn’t make it that big of a deal to me. Got my braces off very fast. Had them on for about 2 ½ years and got them off before high school so that definitely was a plus. The random check ups on a retainer(If you have on) are nice since mine has beed getting holes in it lately. All Employees are super super nice and definitely know how to start a conversation with you especially if you have been going there for quite a while.