H&R Block

ABSOLUTELY AWFUL. Made an appointment in March to file our taxes. Sat down with Manuel Pettigrew (who didn’t seem all that comfortable with the H&R block system to begin with) and went through all our line items, and when the time came to connect to the VA state tax system in their computer, it wasn’t working correctly so they told us we would have to mail our documents in manually. Annoying nonetheless, but fine. They prepared and gave us the packet to send to the state. Sent it in. No money deposited into our account. It’s now June and we get a letter from the state saying we were missing documents. H&R Block put the packet together for us to send, so they screwed up. Great. We make an appointment with them to meet at this location to get it straightened out. NO ONE EVEN SHOWS UP. We’ve had it at this point, so my husband calls the state of VA directly to find out what documents we’re missing. They tell us, so we put them together to once again send ourselves. Fast forward to mid August. STILL NO MONEY. We contact the state to ask where our refund is, to which they respond that $ 200 was deposited. Excuse me? We were supposed to receive A LOT more back than that! The state claims we need to correct that amount with H&R Block, who screwed up to begin with in the first place. SO FRUSTRATED AT THIS POINT that we are now trying to fight with the state for our refund when this was H&R block’s fault in the first place. What the hell did we pay them for? For this headache? NEVER USE H&R BLOCK TO FILE YOUR TAXES.