Firehouse Subs

Loved it
The staff is professional and friendly. Always welcomes you. Ordered the meatball and it was really delicious

Super friendly employees, delicious subs. They were very understanding when we came in at 9:20 and they closed at 10. They were quick and accommodating and explained their menu and options. Seth was very kind and we will be returning for sure.

When you walk in the door they shout at you, which is corny and unnecessary. It is very difficult to figure out what you are going to order with the confusing menus. As a vegetarian, I simply wanted a sandwich with no meat, just veggies and some cheese. If you ask for a cold sandwich they look at you like you’re an idiot, so I went ahead and let them toast mine. I drove a few miles home, opened up my sandwich and had a steaming soggy mess. It was a hefty sandwich, but expensive and ultimately inedible. I will never go back, because it will be impossible to order anything with a staff who could care less what you’re ordering. What they want, are for people to come in and order your sandwich off the board without any changes. It would be perfect for them if you could just push a button, and a machine could pop out your sandwich. The customer service was amateurish at best, worse, the staff certainly did not make any effort to please me as a customer. I am sticking with Subway, way less money, excellent service, and an average sandwich but light years better than this place.

If you want one 12″ sammich, a small bag of chips and a medium drink for $ 13+ dollars then I guess you found the place.
Not for me… I would think they would turn on the A/​C. it might have been cooler outside. When I was there, had to be 8 people plus a manager behind the counter doing something… I go to subway, about half the cost… more than half the people and it’s cool… Dont forget your chips because they won’t tell you.
To many other places to go… won’t be back.

When I pay someone else to make food for me — it better be good. Fresh. Flavorful. Fast when appropriate. Appetizing. Filling. Score!
I used to go to that place that that guy Jared plugged. After having a Firehouse Sub — I realize how sad both the Subway sandwich and Jared are. Since my first Firehouse Sub (I love the Italian — and I have them make it the «Fit and Light» way… as well as the Turkey Cranberry and the… Oh wait — everything I’ve had here I’ve loved! Clean, prompt, courteous, and fantastic flavors and textures. I love to add a little bit of the captain’s sauce then have on the counter. Every time I go at lunch the place is crazy busy. We will call ahead/​order online at times knowing this. We’ve even gone to lunch early to miss the crowds. I bet they wish they could double the dining area at lunch time! There’s a reason for the foot traffic. You have to go out of your way a bit to go here. Try it. You’ll like it. I dislike chains … but this one is a keeper.

This was quite possibly one of the worst customer service experiences I have seen in a very long time.
It was so bad that it was funny. My husband and I were laughing pretty much the whole time we were there. When we got home we read the other reviews for this place and just couldn’t stop laughing! Hilarious! I have never written a Unilocal review before but I figured this would be a great place to start.
When walking in, we weren’t greeted (really not a big deal in a place like this) and we got in line to order. Looking around there were at least 7 people wearing the red employee shirts but I don’t know how many were actually on a shift. Some were sitting around texting/​talking. The 2 guys behind the counter were laughing about something. One employee was even in line in front of us! When it was her turn to order she rolled off the most ridiculous order I have ever heard! «I want the turkey sandwich, no turkey, add mustard, no cheese, sub avocado, no bread, bacon on the side, sauce on the side, half to go, half for here, add onion– just a little onion! Bla bla bla» her order seriously took 5 minutes. In customer time, that feels like 10 minutes! During this time we just stood in line quietly waiting our turn and giving each other «the look» every once in a while!
Finally we ordered. The kid didn’t say hi, or apologize for the wait, or ask us what we wanted. Just stared at us until we started talking. Haha!!! He didn’t give us a cup for soda or any instructions on what to do next. Do we sit down and they bring it out? Do we wait for our name to be called? No idea
Our order came out wrong. They forgot to make one of the sandwiches. I heard them say they lost the ticket. They had to ask us again what we ordered.
We ordered our food to-​go.
By the time we got it home both sandwiches were a sloppy wet mess.
Every new restaurant needs time to work out kinks and work on getting a great crew. We will try again.

Great sub! Not the best I’ve ever had, but definitely good enough to make me come back. Try out the turkey bacon ranch. It’s worth it.

Best sandwich place around. Good service and good food in a clean environment. What more can you ask for in a «quick food» restaurant.

Sorry to see the poor reviews. I had a great customer service experience tonight. The guy that took my order was very friendly and then another guy helped me out to my car with all my food. I’d pick this over Subway down the street even though it’s twice the price.

I’m wondering if perhaps the negative reviews come from the hiccups that new restaurants typically experience when they open. Wait time from minimal and the sandwiches were great!

Very disappointing we have had great service and great food in the past but today may have put us over the top soggy bread, rubber sounding green peppers, and tough meat. Hope this review helps them improve

First of all, our order took about 25 minutes to come out which was very frustrating. Conveniently, the gentlemen behind us who seemed like they worked there got their much larger subs about 10 minutes before the two of us. Then as our food comes up, a frustrated young blonde (no color in hair) talks very loudly about how none of her coworkers are «doing their f#&@ing jobs». First time here and I will never come back to this location. Good food.

First and last time today. Terrible bread, poor meats, puzzled look when I asked for my sandwich cold?
Jersey Mikes a little better.
For the real deal Italian sub go to Niccoli’s deli or DeFalco’s, can’t go wrong.

Tried to order online… Doesn’t work. Waiting 15 minutes and watched one of the sandwich makers remove his gloves, wipe his nose, run his hands through his hair, and then touch food. Done with this place.

Gave this place a try for the first time. I ordered the Firehouse Steak and Cheese with Jalapeño peppers no mayo, no pickle. I ordered online, which stated it would be ready at 18:30. I arrived at 18:28 and proceeded to wait and wait. At 18:45 I asked the Manager how much longer. He went around to check and it was actually just sitting on the warmer. Okay, 1 bad mark. I open up the sandwich, what I got was Steak and Cheese with 4 sliced pickles/​or banana peppers, a host of black olives and 2 pieces of green peppers, and a pickle on the side. My wife’s order was not correct either she wanted lettuce and tomatoes, which she didn”t get. Not exactly what we ordered. maybe their motto is you take what we give you and like it. I thought about returning it, but just took off the olives and ate it. Nothing spectacular, not different from Subways, not impressed. Ahh well, that experiment is out of the way, no need to go there again.

If I’m helping firefighters then this place gets a star just for that, but they lose the other 4 for amateur food and poor service. Step up the game and this could be a cool concept.

I love the sandwiches, but the service is horrible. I’ve been there 5 times since they opened and every time our order has been messed up. Tonight we waited 10 minutes for someone to greet us because the employees were watching a basketball game on tv. Plus they didn’t give us a bag of chips, cookie, and drink we paid for. This is typical, something is always missing or wrong. It’s still the best sub place in Cave Creek since Bad Donkey closed, but the employees are very sub par. Don’t expect to get all you pay for, and it’s not cheap for fast food ($ 45 for a dinner for 3 and a kids meal). Would be an excellent sub shop if they had competent employees.

I wish I could do ‘No Stars’. I tried 2 sandwiches at different times to see if the problems were one time or systemic. Unfortunately, it’s the latter.
1. Bread has ‘hotdog roll’ consistency, OK for kids, or a nice Chicago dog.
2. Let the customer pick the condiments, the default in most cases is mayo, mustard and dressing? Give us PC’s pacs.
3. Steaming the sandwich, who was the bozo that came up with this? You must eat the thing in the shop or while it’s still hot. Otherwise it turns into a soggy mess in a roll.
4. Honey Ham? Sweet ham taste like **** on an Italian Sandwich.
5. what do all these people do? The shop had about ten people wandering around and the order still took 20 minutes!!! Goofy layout too, while you’re standing in line, you are in everyone way.
6. I actually would rate Subway higher, and they also get 1 star.
I could go on, but you get the idea. Please close and open up this location for something worth eating.
Don’t waste your time, Don’t waste your money, go West, there is a Wendy’s about a mile in that direction. Or east to DQ.

45 min and still waiting. The managers are no help in expediting. When asked how much longer The crew replied no idea. There have been 3 tickets in front of mine for 15 min. Customers are asking for money back and leaving. oh goody, the manager is handing out coupons and apologizing for the wait. Looks like she’s starting with the customers that just got here. meanwhile still waiting.