Visionworks

The manager was courteous and professional, and the eye doctor was fine, but the person who sells you glasses/​contacts after the exam completely ruined my experience. First, she tells me things that contradicted what the doctor told me, then she got annoyed when I didn’t want to order contacts from them (their prices were too high). But the final straw was when she tried to charged me a separate eye exam fee for each eye! She insisted that because I had a toric prescription for one eye, she had to charge me for 2 different prescriptions. I explained to her that this differed from what the manager told me on the phone, and had written on the paperwork which was right in front of us, but she insisted that he was wrong and she was right, because he couldn’t have known over the phone that I would require different prescriptions. It got so heated that the other person came over to see what was happening (unfortunately the manager had stepped out for a minute or else I’m sure he would have corrected her), but the other person explained to her that this was not how this worked. You charge the higher fee, if they have astigmatism, not both fees. Seems like common sense, doesn’t it? The first employee didn’t apologize or anything or acknowledge she was incorrect, just continued as if she didn’t just spend the previous 5 minutes giving me incorrect information and trying to overcharge me.
They didn’t have trial lenses in stock so I have to wait for those to come in and go pick them up. Then I have to go back again wearing those in order to get my prescription (even though I’ve been wearing these same lens for over a decade) so this whole process is going to take me 3 visits to get the prescription for the same thing I was already wearing. And in all the confusion, she also didn’t give me the eyeglasses prescription I asked for.
This would have been a fine experience if it wasn’t for this rude employee. She really needs some training.