Gerber Collision & Glass

On Unilocal,²⁄₅ stars says «Meh, I’ve experienced better.» And that’s exactly how I feel about Gerber Collision and Glass here in Catonsville.
I was rear ended months ago and the at-​fault party’s insurance finally got around to accepting to fix my vehicle, which I fully understand is beyond Gerbers control. Gerber was one of their Select Service shops, and they were right here in Catonsville. Pure convenience led me there.
Overall, I feel as though I was another insurance claim in and out the door. It took them almost 3 days to contact me from the time the insurance submitted the request, while the rental car company contacted me within an hour of the request being submitted. I almost had to contact Gerber directly. I was told when I talked to a Gerber rep at what I assume is the national call center that I could bring the car up and drop it off for repairs on the same night. When I got there, I was told it was just for the estimate and that I’d have to come back at a later time and drop it off. After some discussion, the lady at the desk said it was fine to leave it. Seems like there’s a bit of communication disconnect between the national center and their local shops.
The work that was specified was done, however my vehicle was not washed nor was the inside cleaned. Looks and feels like everything was done to minimum specs just to satisfy the insurance claim. It also took almost 10 business days (just about two weeks including weekends) for repairs to be finished, as opposed to every other review here claiming 2 days. (Bumper repaint — does that really take 10 days?!) They told me there was an issue with getting the part, which is understandable. But I’ve had cars in the body shop for much worse damage and it’s taken far less time to repair them.
There was nothing that really «stood out» for me about this place, but the young woman at the desk was very nice and I do have to say I was appreciative for her updates along the way while my vehicle was in for repairs. My vehicle is white, which I’m not sure how difficult it is to match the color and the paint job looked satisfactory. I went there because the other parties insurance dealt directly with Gerber and was paying for the repairs, and it was convenient. I’d go elsewhere if I was paying out of pocket for repairs. Gerber took an already stressful situation and added more headache to it. At least my vehicle got fixed.

I took a replacement side view mirror to the shop to have the trim painted to match the vehicle color. When the the mirror was returned I noticed the trim did not fit securely, and there was a gap present between the mirror housing and trim.
When I discussed this with the owner/​manager, I was told that the defect was noticed before painting it. They showed me a picture of the defect before paint. My question was, «Why did I not receive a call before proceeding to paint the part?». The answer was, «We assumed you were ok with that».
Now they have my money, but I have a part that I can’t return to the dealer. I did not take a picture of the part, but I am 100% sure the part did not look like that out of the box. My assumption is the painter messed up trying to take the trim off, and covered it up by popping the trim back as best as possible, then took a picture of it to say it was «received» like that.
Two mistakes by this company:
1. They thought I knew the part was defective.
2. They assumed I was ok with the way the trim looked.
In my line of work, if make an assumption, I get burned for it. I guess that is not the case with this company.

I can’t express enough how fantastic my experience at Gerber Collision was. From the first minute walking in the door, the staff was extremely friendly and helpful. I knew that I was leaving my car in very good hands. I had a ton of damage to the passenger’s side of my car from being hit by another driver and Brooks and Hector made the car look brand new! I will forever recommend Hector, Brooks and this repair shop to everyone I know. They are great guys who will turn an unfortunate situation into a really fantastic experience. Thank you again for your hard work!

Having never been in an accident before — until the driver behind me decided to text and not watch what they were was doing — I bought my car to gerber as a «one stop shop» with her insurance company. I am amazed at the service, professionalism, quality, and speed it took to fix my bumper. I was in for an estimate. The next day, I dropped the car off, the rental company was called and I picked that up there, too. Came back 2 days later, dropped off the rental and gerber called the rental company for me, and the bumper — it’s in better shape than even before the damage. Plus, they even washed the outside and cleaned the inside .(I have a dog I haul around with me at times ;). I was super satisfied and highly recommend Gerber to everyone requiring auto damage work.