Mor Furniture for Less

I highly recommend Mor Furniture in Moreno Valley and if you have any problems contact Nacole Mcnaughty. I purchased a sectional a year ago along with the Guardian insurance plan. I noticed that the support was too soft. I have an injury from the military. I contacted the store and was referred to call the support dept which was Nacole. With her help and the sales people at the store I went out yesterday and purchased another upgrade unit that was better that my original sectional with only a small difference in price. Totally awesome experience with Danny Bui and Chris Koepsell at the Moreno Valley store. They were very helpful without being overbearing. Let me take my time walking around the store without following me and being pests. Thank you all for a wonderful experience and for the VIP treatment on yesterday. Mor Furniture is my store of choice for purchasing pieces for my new home. Definitely put your store on the referral list at the base.
God Bless you guys.

Went to MOR to get my soon a bedroom set and I was amazed. The knowledge that Eddie and Edith had on the sets within minutes we had picked out the right one for us. including the mattress and mattress protecter (that is a life saver by the way) I was so happy that I ended up buying a cozy massage chair. From them as well. Thank you Both Eddie and Edith.

My girlfriend and I just moved to the area. After a long and arduous cross country drive, we needed to buy s bedroom set and a couch. We were tired of sleeping on an air mattress. We were helped by Eddie Castallanos, the manager. He helped us find the best couch and bed we’ve ever owned. We got a great set of deals on the sale, and got the furniture delivered in a matter of hours. Eddie, and his staff, are amazing. Couldn’t have asked for better service. They are lucky to have him as a manager and salesman.

Review is based on salesman. Went to look for a bed and asked for a free measuring tape as promised by checking into Unilocal.I was given a a measuring tape but asked to leave a review with 5 stars. I didn’t agree with leaving a review for 5 stars based on a promise of the measuring tape but was given one anyways with a grunt. Upon leaving the store I was asked to return the tape because we didn’t purchase any bed set, which isn’t a big deal but pretty pathetic and classless. I was truly interested in purchasing a bed and have so at other Mor’s stores in the past but will not come back to this particular store. I would also question other reviews with 5 stars as measuring tapes were probably used as bargaining chips

Went in to buy some couches for my mom and my salesperson was Frederick Collins and he was amazing!!! I’m new to making big purchases and credit and all that and Frederick was super helpful and explained everything very clearly. I left super satisfied with my purchase feeling like I got the best deal and will definitely return when I plan on buying my mom a table set :)

They’ve taken care of me over and over. Edith, Jason, Ricky are great!

In the last couple of months we have purchased many items of furniture including a full bedroom suite, a collection of living rooms tables and a dining room set. Each time Edith was our salesperson (our first experience with her was seamless, so why screw up a good thing)?However, each of the sales staff that we encountered were knowledgeable and very helpful (thank you, Eddie).
As for the crew at the rear of the house… Jerrid and Emmanuel loaded our truck like the were working with a rubik’s cube. Every item of our last purchase was loaded precisely… no rope needed.
Thank you one and all and Mor!

I bought a large expensive 6 pc bedroom set in May 2014. It was delivered and all set up. A mirror that affixes atop a dresser didn’t fit, so the delivery gents stored it behind the dresser for me. Another piece, a chesser, wasn’t immediately available, and was finally available for pickup almost 3 months later. Fortunately I lived in a small apartment and couldn’t even fit that piece in, so when I finally got it, it went straight to storage. Fast forward… bought a house and emptied my storage. Finally unwrapped the chesser and it was chipped, dinged or damaged in 3 different spots. Additionally, the mirror I was finally able to affix atop the dresser also had a chip. I was unhappy. I coordinated with Guardsmen (the warranty company which holds the warranty MOR sold me) and they systematically denied every claim. Needless to say, I was furious, and I mis-​directed my anger at MOR. Fast forward to 1−9−16. I was looking for a coffee table/​end table set for my living room, and MOR had exactly what I wanted, but I was reluctant to set foot in their store again. I went in with copies of the correspondence emails I had from Guardsmen over a year ago and told them I’d buy with them if they’d fix my furniture. I was prepared to pull out all the stops and wheel and deal and coerce and plead and walk out if needed. I even brought in a printout where I found the same exact furniture set for cheaper and told them I’d walk out and buy from that website if MOR didn’t fix my furniture. Let me tell you, all that was unnecessary. MOR jumped at the chance to correct a mistake made a year and a half ago. Let it be known, that I never let the store know about the damaged furniture, only Guardsmen. MOR scheduled a technician to my house to correct all damage on the spot. Afterward, they asked if I’d still like to talk to a sales rep. After outstanding customer service like that, I jumped at the chance and purchased the furniture on the spot. Additionally, as I was telling the salesman the story, he asked for the website printout where the furniture was cheaper and price matched. Walking out of there the other day, I was more satisfied with a retail company than I’ve been in a long time. Additionally, the furniture tech came out yesterday and beautifully repaired the damage. I can’t even tell where the chips and dents were. Great job. Special thank you to:
Edith, the saleswoman that showed me the furniture initially
Nicole, the rep who gladly accepted my damage claim and corrected a 19-​month old problem instantly.
JD, the rep who wrote up my order and price-​matched and had MOR pay the sales tax.
Scott, the furniture tech that came to my house and stunningly restored my damaged furniture.
MOR and the people at MOR — you all rock, and you’ve earned yourself a customer for life. Great job. Excellent example to other companies out there of how customers SHOULD be treated. Thanks again.

My husband and i went looking for a new mattress! Jason and Federick, were incredibly helpful. I am a very difficult and picky shopper!!! Federick walked us though their best product, and made my decision taking much much easier! These two gentlemen have great knowledge! Thank you guys very much, we couldnt be more content!

We were looking for an inexpensive mid mod replica bedroom suite, and definitely didn’t expect to find one at Mor Furniture. Midcentury Modern isn’t the quite the focus here… However, after looking at several other places we finally settled on the one we’d seen online here, and I have to say that the shopping experience at this store was among the best we’ve ever had anywhere! Incredibly friendly staff, knowledgeable about their product and willing to help in any way they can, no sales pressure, excellent pricing and just a great energy to the whole place. Gabby and Jason were a great team to work with!

Love the MOR franchise and especially this store. The staff is super friendly and helpful plus they have a great selection of furniture! Forget Ashley’s & Living Spaces, experience MOR Furniture! They are the greatest!

Me and my husband went in looking for a new bedroom set, with Rabie’s help we found a gorgeous set! He gave us a great deal and we were very pleased with his customer service !

Went to Mors in Cathedral City after going to Mathis Brothers first.
Gabby was my sales person.
She did a great job of listening to what I was looking for.
She made some great suggestions.
I ended up making some fantastic purchases on very similar items I saw at Mathis.
I believe I saved Hundreds.
It pays to shop.
Go check out Mors and see Gabby.
I think you will be happily surprised.

Purchased my furniture and picked up at their warehouse in Palm Springs. Their warehouse worker Abel was a nice, fast and professional guy. He loaded the furniture in under three minutes flat and go me back on the road to LA. Thanks for everything!

Mor Furniture is great! I am really happy with my new sofas and even happier with their customer service.
Jason was my sales person and he made the entire furniture shopping experience enjoyable, smooth, and funny. No pressure at all and he was very knowledgable and helped me picked the perfect set. He also helped me in regards to style and my living room looks amazing! I would hire him as my personal home decorator if I could. He knew the ins and outs of the store and knew exactly what he was doing. I highly recommend this place for great prices, great sets and great people.
Oh and the have tasty popcorn and cookies to snack on while you shop. Thanks Mor Furniture I will definitely be back and refer you guys to all my friends and family. I’ll definitely be coming back here in the future to get all my furniture needs.

Wow. I am not a huge fan of traditional furniture and I only bought one poster. However we were treated like a king and a queen .
Massage chair, coffee, cookies, Edith our sales rep was awesome .
This review is on service .
Recommend the store to anyone looking for traditional or transitional furniture !

I’ve never been much of a fan of this store in past years. But things seemed to have really changed for the better. A rental unit of ours was trashed and we needed some quick solutions. I decided to try this store again. Eduardo Castellanos greeted me as I arrived. I explained I need a living room set PRONTO, so I needed to have something in stock and ready to be delivered. He immediately showed me the options at different price points, checked stock, and I selected a set. He arranged for delivery the very next day (ON A SUNDAY!!), and everything was taken care of in less than 30 minutes. Awesome experience in every way. I have since discovered that Eduardo Castellanos is the General Manager of the store. I hope his staff are as dedicated to service as he is. Total 5 star experience. Glad I don’t have to drive to the Inland Empire or Indio to find what I need.

We walked into the store and looked around for a few minutes. A gentlemen came up to us, introduced himself and offered his assistance. He talked about the sales that they had going on and how they worked. He was very thorough in his explanation and he was very knowledgeable about every item they had in the store. He then left us to walk around and explore on our own. He would check on us every few minutes to see if we had any questions or if we needed anything such as refreshments and cookies.
Excellent customer service from Rabi. He was very friendly and tentative.

I love mor furniture is great
And there customer service is great everyone is very pleasant and helpful!!!

On Saturday, May 9^th we stopped into the Cathedral City Mor location to look at some items we were in the market for. Our sales representative, Edith, was great at assisting us in selecting the items we were looking for and was very knowledgable about the products that she carried. That is where the great service ends.
The delivery of our items was a $ 100 charge. She informed us that we would be notified via text message in regards to our delivery of Tuesday, May 12^th. We received a phone call as we were driving away from the showroom that the delivery would be on Mothers Day Sunday, May 10^th.
Sunday comes and the delivery guys were quick at getting everything put where it needed to go; and then they were out the door. We go to sit on the stools and notice that two of the three bar stools we ordered were lopsided. A quick observation of their feet revealed one rubber footing missing from one stool and three rubber footings missing from the second stool. So I get on the phone and call Mor customer service to let them know. The representative on the line apologized and informed me that they would bring out the rubber feet on a truck the next day, Monday.
Most of Monday passes and no delivery. So I call customer service yet again am now told that they are sending them via Fed Ex and that I should get them by Tuesday.
So here we are on Wednesday and Fed Ex delivers a package of three rubber feet. Unfortunately for us they are much smaller and cause the stools to wobble if used. Had they sent four one stool would sit slightly lower than the other two but would still be usable. But I digress.
So I call customer service yet again to see where to return the items. This is where I am informed that they have an all sales final/​no return policy.
Annabelle offers to send a technician out to correct the problem but the earliest available date is May 22^nd. What choice do I have at this point, so I agree. Annabelle did call back while I was writing this and advised me that they would be able to send the footings over this coming Friday and that they would call to confirm delivery at some point.
We had planned on returning and picking up additional items for our house in the future. But we will now choose to take our business elsewhere in the future and would advise all of our friends and family to do so also.