PODS

Less than one star. Charged my CC despite not using the service (held a date and cancelled on time). American Movers did a great job instead! Yay to Joe, Vincent… Pods is the Monsanto of movers. Dud operation. You’ll waste hours trying to get your refund. They tie it up in tons of paperwork. Better Business report, a must.

Ron and Alex, gracias gigante!
Your professionalism, friendliness and problem solving ways… you transformed a potential hectic situation into a smooth transaction.
I recommend your location to any and all.
You create a hometown feeling to a corporate business.

I wish I could give negative stars. I will never use PODS again. I will tell anyone I meet to never use this company. Yes the fei8ld people seem to be good but corporate is not at all. We were told they would honor free deliver because we had been with them for over a year. Not only did they not honor that they charged us twice. When we paid the «Final» balance. we were charged the very next day more then twice when they said we owed. and then they charged us the deliver fee the next day. The deliver fee they said they would wave. Every time I call the resolution department their store changes. I am working with my bank to reverse charges we did not authorize. Please do not use PODS. I promise you will have issue and most of your stuff will be broken when you get your pod back. Worst service ever. But don’t take my word for it. Here are some of their complaints from the Better Biasness Bureau

** A complete nightmare. ** The worst company I have ever dealt with, in more than 35 years, period. PODS failed on every count from customer service to delivery to dispute resolution. ** The container was damaged, and rain seeped inside, ran down the wall to the floor. ** The container delivery was late by 4 days, which forced me to pay out of pocket for loading/​unloading (I had help lined up for free on the day the container should have arrived) ** When the container arrived, the driver ignored me while I waited by his window ** The driver backed the container into a fence, then got out of the cab with a sledgehammer and was about to pound the damaged fence stakes back into place (the homeowner rushed outside and stopped him) ** During every call or online chat with representatives, I was told «Someone will call you with that information» and the false exuberance you would expect from a web-​bot (they stressed that they were real people, but I still doubt it) ** In order to be reimbursed for my out-​of-​pocket expenses, I had to fill out a release of liability form, have it witnessed and signed, and fax it back. All of this in addition to the $ 1200 in business income that I lost because of the delayed container delivery. When I later looked at the Better Business Bureau listing online, I saw HUNDREDS of complaints against PODS – these are only the people who took the time to file a complaint with the BBB, so there must be many more. Clearly, I will *never* use PODS again, and I hope that other people who need a reliable moving company will take the time to research PODS and run to another business.

Being in touch with this local office has been a wonderful experience… at first I was a tad leery— but Alex with PODS made everything better and gave me the reassurance I needed. He is so on point with where the POD could be placed … space needed and available, very well educated making sure to let me know about possible permits that would be needed for specific locations-​and super fast delivery… THIS POD CO. Is the BEST! Thank You PODS «Completely Satisfied»

Worst company ever. They promised me a discount then never pulled through. I said whatever wanted the pod anyway, they were late and said where I wanted to put it was not possible when it was an empty lot. Did not make any sense. The manager is a guy without any education at all More like a gangster type do not give him any of your information. Called again to get the pod delivered they didn’t want to. Horrible company. They need to hire people with actual education, that might actually help this company become better. If you speak to this guy Alex over the phone you will see how unprofessional he is.

My first experience and cause for my review was terrible when dealing with the corporate office. Every phone call and phone transfer created a new answer and different explanation. They lacked customer service and knowledge of their company in a serious way.
However; the local office was amazing. I have never recieved such fantastic customer serivce. They were adamant about making my bad experience into a better one and went above and beyond to make sure they did. I have to give it to them, Alex the local Manager had such great customer service. And Ken was wonderful in getting the ball rolling in the right direction. With a local office like this PODS is lucky. Had it not been for their quick response, stellar customer satisfaction, and phenomenal follow up I would have nothing good to say about the PODS enterprise.