Quest Diagnostics

I wouldn’t recommend this location to anyone. I’ve been waiting in the waiting room for an hour now. I let the girl know I had to be to work at 1 and asked if I’d be seen soon enough, she said I only had 1 person ahead of me. I asked if I was next when everyone who was here before me had already been seen. She said I still had one person ahead of me. Since then 3 other people who checked into the office after me and had not been waiting as long as me, had been seen. This was the only time in my life that someone took blood and didn’t wipe down or swab my arm first (couldn’t hurt to prevent infections right?) The girl at the desk was nice, but that’s the only good thing I can say about this quest.

I had a good experience here. I do think the key is to MAKE an appointment online as another reviewer recommended. Really! Don’t skip that step. I signed in at 1:25 and they were ready for me at 1:30 (my appt. time). This facility is very busy and they open early. I also find you get what you give in relation to attitude. I try to be polite and cooperative in these situations as the staff is dealing with people ALL day long. I think if you’re nice, then they are nice back to you. Parking was easy and the location was convenient.

11 — 19 — 15 I went in to have some blood work done staff and no personality whatsoever, so I had a Spanish male staff draw blood from my right arm realizing he didn’t know what he was doing. after he pulled the needle out there was lots of pain this is result of his blood test on my right arm. As far as I was concerned he didn’t know what the hell he was doing! Ps this is what it looks like today 11 — 23 — 15

I ended up making an appointment at their Fremont office for this coming Tuesday. I walked in at 1:20 and ended up walking out at 2:45. At no time, was my name called nor did anyone without an appointment receive service. I was there for a drug screening urinalysis for my employer. I thought I would be here an hour at tops because of the lack of appointment. There were 12 people in the waiting room when I walked in, signed in and sat down. The gentleman next to me had been there since noon. There is no receptionist. The people who work there read from 2 lists. The appointment list and, I guess, the walk in list. There is no rhyme or reason to their business practice. Someone walked in and 5 minutes later dropped off their blood samples even though they had to sign in and there were 10 people signed in before her who had not been helped. One female told a co-​worker, «Are you going to help the old man?» Her voice was loud enough to where I heard her and the ladies to the right of me commented how rude she was. Unprofessional, yes.
I left and made an appointment for the drug screening for this coming Tuesday at the Fremont office. I will never return to the Castro Valley office.

I went here as soon as it opened. I had a standing appointment… No problems. I have no clue about any other issues.

Wait is horrible! Been here for over an hour and still waiting. By the time I’m called it will be 2 hours. Thank goodness I have nothing important to do today.

Definitely was treated like some kind of animal here by one specific worker with a horrible attitude her name was Angelina I believe.
She made me feel very unwelcome, and if I had to be around her again, I’d rather just go out to Fremont.

The phlembotinist that took my daughter’s blood was sweet, and did her job well as far as I can see.
BUT… They def. need a receptionist. Or at least there was not one there that day… and if they are going to post signs that ask people to refrain from calls, they need to adhere to it. There was a very RUDE customer being very loud and ghetto on his phone and speaking down on people due to sexual orientation. That shit doesn’t fly with me, soooo I pointed to the sign and said something to him he proceeded to be extremely rude and saying inappropriate things to me. Not one staff member intervened… So maybe they need a security guard and receptionist to keep their ghetto ass clientele in check.

Went in at 8:30 after visiting the SL location (yuck) and this place gets 100xs better review. Staff was friendly and professional

I see the bad reviews… what is up with that this is my third time there for various reasons… I ALWAYS make an appointment. Todays appt was for 9:30 I was out of there before my scheduled appt. time. The staff has no down time whatsoever… that place is jumping.
Thanks Claudette for the efficient way things were expedited. Make an appointment ALWAYS!!!

The office is packed and uncomfortable, everyone is shoulder to shoulder. If you don’t have an appointment, you wait and wait and wait… What’s even more annoying is that the staff sees a full waiting room and there is ZERO sense of urgency. The staff is completely unsympathetic to your need to get on with your life. My wait time for a simple blood draw was over an hour. Of course, you’ll always have to come back and use this place again… BECAUSE THEY ARE THE ONLY PLACE YOU CAN GO.
I hate quest with a burning passion.

Just terrible, can not get any human on the phone to ask a quick question, went down to the place to get a simple blood draw, waited a week and a half for my results no word back, Called the doctor she said they never came in (why my doctor wasnt on top of it is another story), come to find out, it was an old sample, so I guess that means it wasnt handled right and now I have to take another test. Thanks for being so unprofessional, got giving me a phone call and to not properly handle my blood, this is the first and last time I come here.

Slow as molasses! The receptionist does not read the order. They do not know what they are doing! I will go to another location in the future. .I’ll never return to this location!

Can I do half a star??? They just told my son they can’t check to see if they accept our insurance, that we have to call out insurance ourselves… Ummmm it’s more like they WON’T check. Isn’t that part of your job? I’ll go somewhere else to get the service we deserve. SMH

I saw some bad reviews here and I was nervous. Some people complained about the wait, but I wouldn’t blame the establishment for that. It’s simply based on how much personnel they have and how many people are coming in. In my experience, I came in on a Friday afternoon and waited about 15 minutes. They worked very efficiently, not rushed, nor lagging. Others spoke of how they are very rude. I didn’t get that at all. Maybe they changed their behavior after these reviews? I’m not sure, but the medical professional who helped me was very polite, professional, and had a good sense of humor. I observed the other personnel with their patients as well and they were also very polite. Maybe it was just other staff that i didn’t see.

Rude, rude, rude. I walked in at 3 pm and the receptionist was walking out and said, «We’re closed… ha ha — just kidding». I guess they stop doing drug tests at 3 pm. Well, I’m here for blood tests urgently needed to get into a clinical trial for Stage 4 kidney cancer, so her «humor» was misdirected and just cruel. Thanks for assuming I’m a druggie???
The phlebotomist then came to reception — 10 minutes later — and started working with the person who came AFTER me and gave tons of attitude when I spoke up to ask to be seen next.
Sucks to be at the mercy of small minded, inhuman individuals. It is supposed to be a health «care» business, no?

My first tine here and the wait is super fast and the stuff is super friendly.. Facility is very clean too and thats a plus

This morning I had blood work done and Natasha was wonderful. She was warm and friendly and got my rolling view on the first try.
I was so lucky to have her help me.
Linda T

Pros:
–Clean facility
–Time between entering and leaving building: Under 10 minutes
–Courteous, friendly staff
–Problem free draw
–Plenty of parking
Cons:
–None
Tips:
–The facility is located within the new Eden Medical Center Building (not the actual hospital).
–If you are fasting, bring something to eat right after your draw.
–The draw experience is usually more pleasant when you converse with the technician.
–For all you complaining about wait times, that’s what appointments are for. If you can’t get an appointment and have to go that day (especially when on a Saturday), go right when they open or about 20 minutes before they close. Btw, your complaining is annoying. Stop being like everyone else, and think outside the box.

You’re going to feel a little prick when you go here. hee hee hee
Also, brand new office, less than a 5 minute wait with the appointment I made online, chatty lab gal — couldn’t be better.