Umi Sushi Express

I really hate giving places 1 star and I feel like it would be justified but I’ve only been here once and only got their Thai tea bubble tea. I got there at first and no one was there. After I stood there for a little, the guy from the food place next door came over. So I guess they are the same? I should have already been concerned when I saw that but I am obviously an idiot.
I ordered the Thai Tea with Boba. I was charged and they said that they were making it and he got some guy from the back to come make it and he tried to strike up a conversation with me to distract me or something. I watched the guy make my drink while I was chit chatting with the cashier and he looked really unsure of what he was doing. I saw him take some powder to make it and was like, «CRAP» but I already paid for it so what the heck was I supposed to do?
I got my drink which he overfilled so once I put my straw in, the drink went everywhere. Good thing I was wearing shorts because if you don’t know, Thai tea is ORANGE! I took a sip as I was walking away and realized there was no boba in there. I went back to ask for it. BIG MISTAKE! He put too much in there and the drink spilled on me AGAIN. The boba was already really sticky so it was hard to drink my drink and then when I managed to get one, the boba was hard and almost hurt my jaw to chew on. Needless to say, I threw the drink away and was thoroughly upset and thirsty for the rest of my shopping trip.
The only reason they got 2 stars and not 1 is because it is a «sushi» place and I didn’t have any sushi so I don’t think giving them 1 just for their boba is fair.

The staff is rude, the chicken is not chicken, the tempura is cold.
They would not honor a gift certificate I won at the charity event held there only 5 wks ago because I did not come there within 30 day. THey didn’t care that I lived over an hour away.
I attempted to eat there on the day of the fund raiser but they were out of everything.
Staff was not at the counter. I had to keep calling for someone today!
Do NOT eat there… I would rate this a 1 out of 10

Beware, do not eat here! The worst Japanese fast food! I ordered the teriyaki chicken plate and it was not appetizing. There was a hair in my plate and the chicken looked under cooked. Definitely a safety concern! The grill was not clean and the chef scraped old food of the grill with the same spatula he used to cook the food. I am incredibly disgusted by this place and believe they should be inspected by Department of Public Health. I would rate this place a zero.

We decided to get sushi from Umi after an afternoon of shopping at the outlets. First, the sushi were all pre-​made and waiting in the refrigeration unit. My husband and I didn’t think too much of it because we often get delicious pre-​made sushi from the supermarket. After some confusion as to the content and price of the rolls (the plastic containers weren’t labeled so we had to ask the the cashier what kind of roll each box contained), we got an avocado roll and an Alaskan roll. I also got an order of the lychee slush with tapioca (drink).
While the price for our order was OK, the food was subpar. The avocado roll was ice-​cold and hard from sitting in the refrigeration unit for too long. The Alaskan roll had very little fish and the imitation crab was seasoned with too much mayo. As for the drink, let’s just say the tapioca was more like little pebbles rather than the soft and chewy texture tapioca pearls should have.
Umi also offer teriyaki orders and other «hot» food; maybe those will be better choices. I wouldn’t recommend the sushi and tapioca drink.

I couldn’t believe no one has reviewed this gem in the Castle Rock food court. Delicious. Made when you order. Worth the wait. Can’t wait to go back.