Tsk Computers

I got a virus on my laptop and thought I would give tsk a try. They came and picked up the computer, and then dropped it off the next day, so service was prompt. He also installed a free antivirus for me. The virus removal itself apparently involved reinstalling windows. He did tell me i would have to reinstall drivers and programs afterwards. But I was still surprised all of my toolbars, home page, instant messenger, iTunes etc had to be reinstalled by me when I got it back. The main reason I give them 1 star though, is because when I first turned on my laptop after getting it back, the adapter plug was no longer working and the laptop was not fully charged. This was an adapter I bought new less than 5 months ago. I called them and they said it was working when they had it and to have a good weekend. I thought about this, called them back, and left a message saying the adapter was working when I gave it to them, and since it stopped working while they had it, so they should replace it. I never received a call back from them and so spent another $ 30 for a new one, in addition to the $ 110 for the removal, and at least two hours of work by me to reinstall everything.