Scales N Tails

I’ve been going to this scales N tails on and off for years. Always have a good experience, every reptile and arachnid I’ve purchased there has been healthy, the guys at the store have good tips, one time they even gave me some free plant cuttings from their planted vivarium so I could start up one of my own. They always have the feeder items my animals need and often have some of the harder to find products that the other locations don’t have (led lighting, tree fern substrate, etc). This location and the Englewood location are by far my favorites.

I can only speak to the store in Castle Rock, CO. So far I have been helped by two younger gentlemen who were very knowledgeable and willing to share their opinions from personal experience. I have visited this store a total of three times and only recently purchased anything. Each time I received a high level of service. I purchased my Beardie online, but all of her accessories have come from the local store. Prices seemed in line with PetSmart and PetCo.
Their reptiles look healthy, but I am not a veterinarian. I will be back for crickets and other accessories as she grows. Thanks for all the free advice and guidance.

Reported This place. Walked in and saw a dying hedgehog that was early dehydrated and had the worse URI I have ever seen in a hedgehog. The kid working didn’t even know anything what so ever about hedgehogs not even what sex they were. The baby boy was cool to the touch and needed immediate medical attention. I asked for the manager and some man came in from working on his car in the parking lot went to the cage and picked up the baby by the quills *never should you do that* then told me he was fine which he clearly wasn’t by the bubbles of mucus running down his nose and the fave he was struggling to breath. He was so cold (means dying) and needed to be warmed up I held him on my skin and told them he needed to be placed on a heating pad and kept at 80 degrees until they got him to the vet. The guy said «he’s fine they ship in sawdust which makes them sneeze» then tried to feed it a meal worm. It didnt. Then tried to feed it a wax worm it didn’t eat that either. I pinched his skin and he was so dehydrated I was in shock. I offered to buy him and take him to the vet if they took out the vet cost and the refused. Then he picked up another baby again by the quill then dropped him in then placed him next to it in the cage. Hedgehogs get super sick if they aren’t super dry before putting them back in the cage. They also used a red lamp which is horrible, the cage was no where close to warm enough and the poor hedgehogs were in deplorable conditions. I was sobbing when I left because of how neglected they were an how horrifying they were treating and handling them. Please do not shop here. They abuse and neglect these animals. I hope that little boy is still alive

I would give it zero stars if I could. There is animal abuse and neglect in this store. The manager doesn’t care, in fact he was laughing and abusing a hedgehog that was dieing due to poor living conditions right in front of someone willing to help him.
Please don’t support a place that does this. Go somewhere else, and give your money to a place that cares.

Reporting this place!
They have no idea how to take care of hedgehogs!
The hedgehogs had no heater. He told me that the hedgehogs are shipped in sawdust! And they had aspen bedding which is toxic to hedgehogs!
The babies were dehydrated (skin pinch test) and were cold. There was also a male hedgehog kept with the mother and babies! Males are to be housed alone as they are territorial and will kill the babies. I tired to reason with price to buy all of them and he would not lower the price. He handled the hedgehogs with gloves and pinched the back of the neck (also not supposed to do because the eye sockets are shallow and eyes will protrude)
This place makes me sick! Really wish I got a picture to prove the was these poor babies are being kept.
I reported this place and I hope soon they have their license pulled. Why would you have a pet store and not care about the welfare of animals? Look up an animal before you take care of them. Just disgusting.

We love this place! Kyle has a lot of knowledge, and is very down to earth! Prices are extemely fair. He knows us as regulars and treat us as friends. Weve bought a spider, scorpion and two snakes from this place, recommended to anyone to try this place out.