Comfort Suites

I noticed a lot of negative reviews for this hotel only AFTER I stayed here, so I feel it might be my duty to give an update. Whatever problems were noted by the previous reviewers seem to have been completely eradicated. EVERYTHING in this hotel was brand new, the place was clean and the staff responsive and professional. Perhaps they’ve had a remodeling? In any case, these guys saved my sanity after a nine hour stretch of driving out of Kansas. They were the only affordable hotel in the Denver area with any rooms available, and that bed was very welcome sight.
I’d like to give a particular shout-​out to Molly, the very nice lady working the front desk. She was very helpful, and even caught the Star Trek reference on my shirt. I would definitely stay here again.

Hotel is a bit older but nice. Pool is small but warm with a hot tub. There were some rowdy guests at the pool and hotel staff did nothing. Breakfast was usual fare. Overall a good stay and nice hotel.

For the price, you should go elsewhere. I’ve stayed in many comfort suites across the US and most are really nice and newer, but this one has to be the oldest one ever built.
The mattresses were old and uncomfortable, not the same quality at most of the other comfort suites I’ve visited.
Upon checking in, it took about 15 mins for anyone to come to FD after calling the operator on the phone provided.
Carpets and interior screams 1991
View from room they gave me is of the next door hotel’s dumpster area.
Tiny mirror in room, made with an oak border, that doesn’t match the theme of the room.
Tiny TV in room.
Crusty brown couch that just looks old (from the 1980s) and uncomfortable.
Hallways are dirty and need vacuuming.

One star may be pushing it! So many things have been bad that Its hard to believe and the new standard Front Desk response has been that a housekeeper is out sick and another is off having a baby. I get it but this is a customer service business so get extra help! I asked to speak to the Mgr. and the FD gave me his card and told me to call him, but he was off Friday!
I don’t have enough time to list all our issues but the fact that they forgot to clean our room 2 out of 6 days says something isn’t right here.
FD clerk told us when asked what they did when they needed a manager she said they never need one! Wrong.

Great hotel… Was very impressed by the staff. I’m very picky over where I stay and will be back to this hotel.

This place is OK. It’s not a bad hotel for Castle Rock. It’s close to the outlets and right off of I-​25. The staff was a little unprofessional looking at the front desk. The rooms were nice, decent but nothing special. The set up if this hotel is kind of awkward and dark, I felt like I was in one of those movies where a serial killer is right around the corner. Didn’t have time to check out the amenities.

Spent 5 days here, not one complaint. Love this place! My kids enjoyed the pool, and the staff was amazing! Especially the Manager, Thank you!

DEAD MOUSE found in corner of room. Two adjoining rooms with 3 sleeping kids and moved them to last adjoining room set after waking them at 9:30pm. New rooms had pukey smell and stain behind headboard. The owner had no apology and offered one room for one night free. Corporate owner Choice Hotels thought that was adequate too. I feel differently, hence the one star.