Waterways Car Spa

Worse customer service, rude intimidating and unprofessional. Sells services they do not do or half do. Don’t complain or question or they will disrespect you refuse to make restitution until you give up. Expensive and ripping people off. Get the least thing on there a basic wash and run away from every other offer. Never will return and have reported them bbb and tell friends and neighbors not to do business with these rude unprofessional people.

They lost a loyal customer today. I have been a customer of this place for a few years and unfortunately that ended today. The woman who owns this car wash is unprofessional and rude. In the past I have shrugged off her frequent rants and scolding of her staff but this morning her rudeness toward me was unacceptable. I am always surprised that a business that treats its customers and employees poorly can survive in this day and age. I’m going to go back to Raindancer (407) 599‑1116.
P. s. Her husband is professional and the reason I kept going there all these years.

Guess where is the last place I saw my bluetooth headset? Yep. I’m sure they have some policy stating that you should remove all valuables from your car, but the fact of the matter is, you pay for a service that doesn’t include theft.

This place stinks… Rude woman directing you in. Cut off by two other drivers. Waited forever. No direction at all.

HORRIBLE customer service. The woman owner is a terrible person. Read all the other reviews about how awful she is before going here. She treats her customers bad and her employees worse. I paid for the book with discounted washes and I refuse to go back even though I have one coupon left. If it is your absolute only option to go here, then wash your car yourself. STAY AWAY!

Great seating area, nice couches and very nice TV. Complimentary coffee. Everyone is really nice and you get discounts and coupons for future washes:) you also get a free air freshener after your wash.

My car got off track in the car wash, the staff yelled at me and damaged my hubcaps and chipped paint on left front bumper. Management said to bring it back for a 15.99 works wash and when I did I didn’t even get the inside vacuumed. At that time a black mustang was complaining about damage to his car. I have been going there 2 years with no issues, but now I will find somewhere else to go since the customer service was so poor.

Always good service just watch out for the uncharged and unnecessary suggestions when deciding on your services. Your $ 30 car wash can turn to a $ 100 in no time at all!

We paid $ 30 for an exterior and interior express detail (vacuum and wipe down). First of all the interior was already very clean except for a couple places. When we got the car back, the entire center console was almost untouched and large portions of the dash and doors were missed, as if the guy made a few swipes in each place and left it at that. So now parts of the interior have shiny new conditioning look and other parts don’t, which would be something of an embarrassment for taking your boss to lunch. I could have done a better job on the interior for $ 5. Don’t bother with the express detail, there’s nothing detail about it, wipe the interior down yourself.

I’ve been coming here for years and have never been disappointed. From the easy tipping ability on credit cards, to leather air fresheners, to great service… these folks have never let me down. I will continue to bring my car here and support them.

Aweful Spanish lady with frazzled hair has the worst customer service skills, I’m never going back just because she is so rude. The wash wasn’t that great either.

I took my truck to get washed and as we were finishing up I heard a loud noise. When I got out I look at the back of my truck and the back panel ripped off. So my bf told the lady and she was so rude. She yelled at him and have him an attitude so I stepped in and said hey don’t talk to him like that. This is not our fault. She began screaming at me and acting very unprofessional. I will never go back here.

Not cheap, but great job, excellent! Friendly staff and very nice waiting room! Car is like new!

I have to say with all car washes it is hit or miss, but this car wash is excellent, the staff is friendly and I got their Best car wash its called, and it was flawless. I got was called the best car wash, it was 29 95 and it was well worth the money, the attention detail was amazing, I highly recommend this place.

OLD RUNDOWN CAR WASH NOT WORTH THE $$!
I’ve been going to this car wash off and on for about 10 years. For the longest time it was one of the most inexpensive car washes in Central FL and they provided a decent wash and dry.
On this day, I paid $ 6 for the exterior wash, and $ 2 for a tip to the folks drying the vehicles. What a waste!
It’s always been a revolving door at this car wash in terms of new management and new staff, but unfortunately NO NEW EQUIPMENT. The brushes, spinning foam things, driers, etc are all old as dirt and underperform! My truck still looked dirty!
After the car wash, I moved into the drying area where the employees used prehistoric towells to dry my truck and the fabric came apart all over my vehicle.
I had to completely rewash and dry my truck after I had just been to the car wash! At least I was able to do it right.
However, if I wanted to do it myself, I would have just skipped this HOLE OF A BUSINESS all together! Go anywhere but here if you want a real car wash!

Today was the first time I went to this place and I’m very happy with it. I got «The Best» for 29.99 as my car was EXTREMELY messy inside and out. It took about 45 mins and I’m extremely pleased. There are a few nooks and crannies that they missed, but overall it was a great service and I’ll be returning. They also have early bird specials from 8−10AM and Tuesdays is Ladies Day. They also have a card where the 10^th car wash is free. The staff is friendly and overall I would recommend them and I will be returning.

I used to visit images on East Colonial, but the drive is a little too far for a car wash during the week. However Waterways is a great little stop and they are much closer to my office.
First I will list the good. The staff is always friendly and man do they work hard, especially during the Florida summers. Based on that fact alone I really hope the owners take care of their employees. Ok back to the point… the car wash service is top notch, no swirl marks and the free scent freshener is a nice touch. They are not very quick, but they really get the bugs, sap and road dirt off. The prices are fair, but can climb quickly. Overall I enjoy going there and trust them with my car.
Ok… Now for the bad, well not so much bad as maybe something they could improve on. The service is definitely not quick, as I had mentioned before, but good things come to those who wait… Right? Well sometimes, 35 minutes for a basic wash and vac with 3 cars ahead seems a little excessive, especially when Images gets the job done in 10 – 15. I feel that waterways just needs a better system. With that being said they could truly benefit from simplifying the menu. The services rendered are generally not listed on the driveway sign and if you deviate from what is shown the price adds up quickly which can appear a little like a quick no value upsell.
All in all, this is a great place to get a quality wash from, they just need to make a few changes to be truly great!

They always try to get you to upgrade but they always do a good job too!

Overall: Great, friendly car wash.
My ride was well overdue for a cleaning, so I stopped in to Simoniz’s for a car wash. I got the «Best» car wash which featured vacuuming, interior wipe down (including dash, doors, and cup holders), wet wash, towel dry, and tire shine for $ 29. They did a great job! Everyone was really friendly. I will definitely return!

I am a fan of Simoniz Car Wash & Detail. If the weather is nice, I usually go straight there after visiting the Mobil Lube Express, which is basically on the same piece of property. Whenever you get an oil change at Mobil Lube, you usually get a little coupon for a free basic car wash. At Simoniz, you just pull up, and depending on what you sign up for, they vacuum and detail, then take your car and drive it onto one of those conveyor belt systems. By the time you go in and pay, you see your car coming up the line. In a matter of minutes, more people have your car out front wiping it down and making sure the windshield is cleaned along with the dashboard. Then, you hop in and ride off in a nice, clean vehicle. Simoniz Car Wash does a good job for the price and they are quick so you don’t waste any time.