Two Men and A Truck

Too bad the office staff has no customer relations capability. Movers showed up at our storage unit on front end of their schedule window. No phone call to tell us they were there and waiting. A call to Marie in the office to clarify the invoice start time resulted in her scolding us for not understanding their first appointment of the day procedures!!! By the end of the call I knew if we were moving the unit today, that it was costing me an extra hour of time @ $ 115 and she told me in no uncertain terms that we had to pay regardless of what we thought might be fair or expected. Her belligerent attitude and tone was derisive, offensive and awful. Btw our movers were great. We have two more units to move next month. We WON’T be using the Casselberry 2men&truck. Recommend you call another for your moving needs.

I have used Two Men and A Truck once before, and had only minor issues the first time, however, this after using them for a second time, I wouldn’t even recommend them to my worst enemy.
The move itself wasn’t terrible… the guys worked through the pouring rain — which is the only reason I gave them 1 star. One seemed to be moving pretty slow and just kept walking around, while the second one wrapped everything and was clearly trying to pick up the slack from the first one. From the minute they walked in, I pointed out 2 boxes that were marked with fragile written all over it, and asked them more than 20 times to be very careful with it and notified them that the contents were very fragile, important and irreplaceable. The boxes were moved out, along with everything else and when we are arrived at my new place, I reminded them again another 20+ times to be careful with them. When the box was being brought in, the mover lifted up the box, shook it in the air and said «I’ve got your wine glasses» and then set the box down in the kitchen. Not but 5 minutes later I turned around and he had brought in another box that was twice the size and weight and placed it ontop of that box. He also did this with the second box that I was worried about.
When the move was done, I was very over the move and just wanted to relax so I didn’t question the bill — which I found a little high, signed the paperwork, tipped them, and they went on their way. Several hours later we started unpacking and found that almost everything in the 2 boxes were shaddered. Since the office was closed I left a voicemail and was basically in tears.
Come Monday — my move was on a Saturday morning — I got a phone call back asking for me to send a list of items that got broken and any details to which I gladly did. I then looked at my bill and redid the math and noticed that there was a mathmatical error and I was over charged for 0.5 hours. Since I was over charged, I wanted my tip back and the retail value of the items that were broken came to $ 273, I put a stop payment on my check. I received an email stating that they would make the correction on the invoice for the overpayment and told that they didn’t usually refund any tips but they would this time and gave me a new total of $ 432.50. I did not want to pay the amount until I knew I would be compensated for my broken items and because I was waiting to pay them, I was then threatened with small claims court if I did not pay my bill in full and that they could not put a claim through until payment was made.
I made the decision to deliver the new total in cash to the office and then within 3 days was sent an email stating that my claim was denied due to the fact that the movers did not pack these items. Everything was wrapped in paper, bubble wrap and had padding in the boxes, so whether they packed these items, or a 3 year old packed them, they clearly did not handle my items with care and believe I should be compensated for the loss of my items.
I will NEVER use this company again, nor would I ever recommend them!

These guys were awesome. Be aware, each branch is different from what I understand. Definitely make sure you have the Altamonte Springs team… Miranda, Sean, Delroy, and Jason. Efficient… punctual…careful…happy, smiling, appreciative of the work. It showed… they packed us one day and moved us the next… flawlessly. Maybe the best experience I have ever had with a service related company… and I was in the service business for 17 years.
Thanks guys,
Jay

After exhausting all of my nice friends who have helped me move throughout the years, I decided to call Two Men & A Truck to help me move a few pieces of furniture. They were extremely professional and moved quickly (running sometimes) in order for me to get the best deal (they charge by the minute/​hour).
Even after it began to rain, the two men had smiles on their faces and kept on with the job. I never once felt like they were half-​assing the job or that they didn’t seem genuinely interested in protecting my things.
If you’re looking for movers, this company is definitely one to try out!

I have been extremely satisfied with the service it was provided in the past. My friends, who used the service in the past are also very complimentary of the services provided. Staff was very professional and cordial
Thank you

We just moved with 2 men and a truck too and had the same experience as the other reviewer.
These men were amazing! My husband and are still talking about how efficient, fast and knowledgable these men were! We had a ton of heavy things to move, and these guys packed everything into one truck with no leftover space. (The office worker estimated 2 trips, but because of these three men we only needed one trip!). These men were actually RUNNING two and fro at many times. These were not stereotypical paid by the hour movers! And now the best part about our move…, the price was about half of the original price quote because they finished in such good time! We are going to be moving again in the future and will be requesting Mr. Osorio, Hall, and Crawlet. I can’t say enough good things about them! Ask for them too, you’ll be glad you did! ;)

Two Men and a Truck recently moved us from a home in Seminole County to a home in Orange County. They were FANTASTIC movers. It’s rare that one can say that nothing broke during a move, but we literally did not have a single glass chipped during our move. The movers showed up on schedule (even 15 minutes early) and they hauled tail to get our move done.
We all dread moving. I’ve moved 5 times in the last 4 years, and there’s nothing I hate worse than rude, ungraceful movers. You know the type– they speak with a thick accent, upcharge you at the end, slam your stuff around, put your «fragile boxes» on the bottom of the stacks, and don’t apologize when roaches crawl out of your things from the trucks.
The great thing about this company is that they charge you per hour, not per box. If you book during the week (Mon– Thurs) you get a discount!
The men were very professional and courteous as well.
If you’re moving, check them out!!!