T-Mobile

‘T’errible-Mobile is the worst I have had. I switched my business line to them in the hopes of lowering my bill. Sure, the bill went down, but I can’t make calls. Data is only 4G. Can’t attach to towers. Dropped calls daily (including when I was on phone with customer service). The will allow me to cancel my «uncontract» for $ 1000 if I turn in the phones. Or $ 2400 to keep the phones. Stay away!!!

Service: 5 out of 5 stars
The employee helping us out was probably one of the best examples of customer service I’ve experienced at a cell phone store. Kelsey was genuinely interested in helping my husband and I, knew a lot about phones, and was informative without being pushy.
Price: 4 out of 4 stars
We purchased two smartphones and one family plan. There was a special going on for unlimited data for 12 months, which we signed up for. I think the price is pretty good for what is being provided.
Coverage: 4 out of 4 stars
As the phones are for the in-​laws, the coverage T-​Mobile provides is more than adequate; Kelsey said that their coverage in central Florida is one of their best. (She also asked why we weren’t switching to T-​Mobile, too, but it’s not the best coverage in St. Louis).
Lastly, this store was the only one out of maybe 20 – 25 T-​Mobile stores in the Orlando area I called that had the two phones we were looking for in stock. Awesome!

Nightmare on T Mobile Street! Long wait, dishonest plans, up sale galore, and an inibility to listen to my requests from the beginning.
To start this ridiculous experience, I waited for 40 min just to speak to someone on there staff. I should have walked out, but I decided to stick around and see if they could provide the offer they had advertised on the T Mobile website which was slightly better than the plan I currently have.
I’m currently not in a contract with my current cell provider so my options are wide open. After going on the T Mobile website and looking at their plans, I knew the exact plan I wanted which stated $ 60 per month, unlimited talk, txt, and data, and after you use 3 gbs they throttle /​slower your data speeds.
Based on contacting AT&T, Sprint, and now T Mobile I knew there would be a catch because all these companies are shady as hell! That’s why I went into the store to get to the bottom of this plan I had already decided was for me based on my data usage.
So when it’s my turn, the guy comes over and go’s through a questioner which asked me all kinds of things I didn’t want to disclose simply because it wasn’t necessary. I wanted a new I Phone 6, and the $ 60 plan that was advertised on the T Mobile website.
Down the rabbit hole we go!
How many videos do you watch per day on your phone? Do you play games on your phone? How about an Android phone? All of these questions and more were asked. In my case this is all unneccessary because I showed this sales guy a screen shot taken from the T Mobile site advertising this $ 60 plan and again explained I only wanted a new I Phone.
So that lead to a set of questions about a trade in of my current I Phone. I decided to let them look up the value of my I Phone 4s which is basically brand new and they wanted to give me only $ 95 for it! These phones sell on eBay in this exact used condition for $ 250 — $ 300!
In addition the guy gave me the plan price and added in a monthly insurance plan for the I Phone, and when I said I didn’t want any insurance, he wouldn’t shut up about it! He just kept rambling!
Moving on I was asked if I had any issues with my current cell service and if there were any spots I wanted double checked for T Mobile coverage. The guy was so specific about the info he required, he asked for the exact address including street, city, and zip. However when he looked up this very specific info, he responded with a very VAGUE and undetailed response full of excuses including, «there could be a big building blocking your signal». Really? Specific questions should receive specific answers. Not vague ones.
In the end, after putting a halt to all the BS coming out of this sales person’s mouth, T Mobile wanted to sell me the I Phone 6 — 16gb for $ 699!!! Then he went on to boast about how there was no contract. I’m fine with a contract! I just want to pay the least amount for the I phone I want, with the plan I want.
T Mobile turned this should-​be simple scenario into one of the worst experiences I’ve ever encountered and now I have a headache!
So next time you see a T Mobile advertisement on tv or on their website, just remember it’s all fake!

Eh, I’ve had T-​Mobile and I don’t really know that I’d recommend it. The family & friends thing is cool because it allows you, I think it is five or so, people to add to your family and friends list where the communication is unlimited, however, it can be tough to choose only so many. How can you be sure that you will talk to those people more than others at any given time? I believe you can change them every so often but still that kind of tens to make it a bit more complicated than it needs to be, I like plans as simple as possible.

So, full disclosure, I’m not even a T-​Mobile customer. I stopped into this T-​Mobile today because my iPhone was dead and I was in a rental car without my charger. I walked in and was quickly greeted by a friendly face. Without even asking me who my service provider was I was provided with a phone charger and a place to set my phone down.
The store itself is bright, clean, inviting and really what you would imagine a cell phone retail location would look like based on the commercials. They were fairly busy, but they were well staffed; there wasn’t much of a wait for customers waiting to speak to someone. I was able to browse the phones and tablets they had along the walls while my phone charged and was pretty impressed with the selection on hand.
In hindsight I probably should have at least purchased a car charger from them and gotten back on the road but needless to say, I never felt rushed or obligated to listen to a sales pitch.
I did have some questions about plans and such and if I didn’t have other people on a family plan with me, I probably would have switched over just from the good will I experienced from the people in the store.
I have been to some cell phone retail location where the staff have been curt and that was not the case here. I don’t think this location has been open too long but if I’m ever in a pinch and need a quick iPhone charge, I’ll know where to go.