Chase Bank

Mostly use the drive through service which is also quick and friendly. Drive through is generally not too full, but it can become backed up at random times. I have been inside a handful of times and always received great service. Overall, great bank and great service.

I went in today (⁵⁄₁₂) to cash a check. A prior authorization call was made to this branch regarding this check. The teller started counting out the money. At certain intervals, I had her stop and place that amount in an envelope & write the amount on the outside of the envelope. 90 mins later I realize that the amount I had was short by $ 500. I go back to the bank where the teller proceeeds to tell me YES she wrote the wrong amount on one of the envelopes but the amount in there was the $ 500 missing. They did a till count/​audit & claimed that her till was accurate. Well $ 500 isn’t in my pocket and I damn sure am not lying about it. The manager was condescending. There was eye rolls abound. It was one of the worst customer service experiences I have ever had. So one of us is a liar and it’s not the one taking the time to write a complaint on facebook & Unilocal or who made a call to the corporate line regarding this situation. My mistake was being in such a hurry that I did not recount at the teller counter. But this is freaking ridiculous.

Fast and friendly service.
I went to this Chase after another one failed at closing an extra saving account i had. This location, helped me close my account with in 10 minutes and did not hassle me at all on why i wanted it closed.

The people at this branch are as nice as they come! Service is usually always very quick, in the lobby and in the drive-​thru.