T-Mobile

To whom this may concern:
The rep, with T-​Mobile corporate, I spoke to was extremely helpful. The rep (s) that we changed our phone numbers with and have had to deal with on many issues at the non corporate, independently owned & operated store (s) is a complete JOKE. I can not believe that a cooperation like T-​Mobile will even allow their logo to be placed on the (Independently Owned & Operated). T-​Mobile stores. The problem with all of these stores I have visited all over the Phoenix metropolitan area (Glendale, Peoria, Surprise, and today Casa Grande) are not fit to be in business. The staff is untrained on most issues that should be common knowledge for T-​Mobile employees. The management in all stores are some of the rudest most completely uninterested people in the whole business world. T-​Mobile is a major cooperation that obviously has no concern for their customers!!! Or T-​Mobile would not allow such practices to be operated under their T-​Mobile logo.
Thank you.
A thought to be valued, T-​Mobile customer.

Nothing but problems with this carrier. They make it sound so simple to switch, but when it comes down to get your rufund for switching it takes forever to get your money. Because I’m a state worker I was supposed to get my employer discount. Yeah RIGHT. First I had to apply to get it, once I had it they took it from me. They said my plan didnt qualified for the discount. I whis I would of stayed with Verizon. Yes I know they are expensive, but I never had any issues and their customer service/​support is awesome.

I wish I could give no stars. They tried to sell me a basic flip phone for $ 103 and said it was their cheapest option. Within the hour I had the exact same phone from Walgreens for $ 21. The sales associates are all about upselling and telling lies to customers in hopes that they haven’t done their research. We knew we could get a 2 phone plan with unlimited talk/​text and 2GB of data for $ 80 per month. The sales associate insisted that it was «about the same cost» to get the 2 line 10GB plan at $ 100 per month. I don’t care how good a deal is, I shouldn’t have to pay for something I’ll never use. The sales associate finally agreed to select the plan we wanted, yet went ahead and set up the family plan anyway. Thank god for online customer service or I’d be out a lot of money.
T-​mobile has decent service (in terms of coverage), and the unlimited music makes it so I don’t need more than 2GB of data, but the customer service at this store was garbage. Make sure you know what you want before going and don’t let them give you the plan that’s «about the same price».

My friend was telling me how her data wasn’t working and I advised her yo switch to cricket BC I got 20gbs for only 55 $. What a bargain right? Anyways, my friend decided to go to T-​Mobile store to try to fix the issue. The people there tried to sell her a new phone by saying the phone is free and the data problem is her phones fault. However she would have to pay monthly installments for the free phone. She «she looks like a little girl. Prob easy to scam right?» Went to cricket and not only did they say hey data was turned off and helped her turn it back on, but offered to give her the third month free if she switched over. Unfortunately my little friend didn’t get the 20gb, but she still got a good deal!

My roommate went to the T-​Mobile store today because her data wasn’t working. After fiddling with her phone for a while and switching the SIM card, they tried to sell her a new phone, saying it probably wouldn’t work because her phone was too old (it’s two years old). They offered to upgrade her for «free», meaning payment installments, which she informed them was not the standard definition of free. She saw one guy write on a piece of paper to the other guy something something ‘sale’ (seemed like he was trying to get him to make the sale).
She told them she didn’t want a new phone and went down the street to Cricket, where the guy looked at her phone, pointed out that her data had been turned off, and turned it on. Either all three of the employees at T-​Mobile that helped my roommate need some basic training on how to do their jobs, or they tried to scam her into buying a new phone when she didn’t need one. She switched her plan to Cricket.