C-A-L Ranch Stores

Spotty customer service. The manager was quite rude in explaining there lay-​away «policy». They appear to discriminate against out-​of-​state firearms purchases. Especially if you’re of the brown or «red» skinned variety. Despite there being absolutely nothing illegal with selling a long gun to a New Mexico resident. Apparently, we’re all drunks, thiefs, rapists, and cartel gunmen.
*I’m a college educated Native American military veteran with several years experience in the retail firearms industry.
Update 05÷16÷16: The store has improved its customer service considerably since my first couple of visits. Other than the occasional dejected look from one or two of the cashiers & cart collectors the rest of the staff has proven fairly helpful.

10/​23/​2014: Once I had completed my shopping, I proceeded to the check out. The friendly girl at the register was with another customer and I patiently waited, as I was in no hurry. She needed to do an «override» and called this fellow out from somewhere in the livestock feed section. He approached the register and spotted the camera around my neck and immediately made less than friendly remarks about not having his photo taken. I was there to pay for my stuff. The camera was off and the lens cap covered the lens. Stevie Wonder could have seen that. I don’t know what this person’s problem was, but he certainly made my first impression of the store very negative.
My name is Ryan Hendricks and I’m the store manager at CAL Ranch in Casa Grande. I understand there was an issue with one of my staff. If you would sir, please let me know exactly what happened. I will speak with my employee and reaffirm with him what our standards are concerning customer service. I would also like to invite you back to the store to allow us an opportunity to earn your business. For doing so I will get you a $ 25 gift card to CAL Ranch. Thank you for your time and I apologize for the experience you recently had at our store.
Ryan Hendricks never followed through with his offer. Apparently, he did not want me to return to his store.

i went in when they had the grand opening and got waited on and helped finding what i needed, the store was nice and had a good selection of things, but i have been back twice since and it is impossible to find anybody to help you. i wanted to get some boots and looked all over the place for someone to help me and could not find anybody so i left. went next door to silverado western wear and got my boots and the service was excellent. cal ranch lost a 225 dollar sale.
i decided to give them another chance since i thought maybe it was a fluke but the same thing couldn’t get any help and left. i dont care how nice your store is if you can not be bothered to help a customer i wont be back.