Women’s Health Alliance P A

First pregnancy and new to town so I booked an appointment with Women’s Health Alliance in Cary. Two appointments later all I’ve gotten from them is extremely long waits and the staff being very rude to both myself and my husband. If I wasn’t in the middle of my pregnancy I would switch to another doctor, but I definitely will not be returning after.

Horrible customer service, do NOT go here. My first appointment I was told Dr. Maydew was one of the nicest Dr’s there over the phone. I’m an older patient trying to get pregnant for the first time. I’m in great health, ex athlete for a decade, eat great, etc., so my husband and I are particularly concerned as to why I’ve had 2 miscarriages within the last 6 months. I waited at least 15 – 20 minutes for my appt. on a weekday for a first morning appt. Then I sat half naked waiting for the Dr. for another 15 – 20 minutes in the office. Once she came in, she was cordial, spoke very little unless I asked a question and gave very generic, uncaring answers to the point that she even reminded me of my age (just over 40) with a very concerned look on her face before even examining me. Which consisted of literally about 10 seconds of her feeling around, so I paid $ 135 out of pocket for her to tell me my uterus «seems unswollen». I could have done the exam she did. Then she practically demanded I pay more for a blood test which only tells me if I’m still pregnant, which I knew I wasn’t because it’s been over 2 weeks since the miscarriage and all my symptoms were long gone. Then I find out I have to come back a second time and pay for a separate ultrasound. Apparently Dr’s do no work anymore for premium $ for an appointment that lasted a total of 5 minutes. Nice. No wonder our health care system is unaffordable in this country!
Second appointment, I wait another 35 minutes to even be called into the room– while a friend is waiting for me. Then the nurse proceeds to also be completely vague and fields every question I ask her by saying «The Dr. will talk with you about that when she calls you.» I was told she would definitely call within 24 – 48 hours at the most– and since my husband and I are very eager to hear what the results of this test are, since that will most likely tell us why we are having miscarriages, I was disappointed that the nurse couldn’t tell me anything more and now it is 73+ hours since my appointment 3 days ago and I just had to call the office to find out why I haven’t heard from the Dr. yet. It’s Friday, so I definitely want to hear back before we get to continue being concerned until Monday… go somewhere else where they know how to treat sensitive patient concerns!

I am so excited to be pregnant with my first. Being new to the area, I had only a little input on OBs and no one seemed to rave about theirs. The baby books all recommend you interview a few, which makes sense to me– I’m an attorney and in my field the clients interview you before deciding to hire you. I contacted this practice and a few others to schedule a screening interview. This practice was the only that was not very accommodating– the front desk had no clue about whether it was even possible and had me leave a message for a nurse. She did call back and set one up. When I showed up, they wanted to collect my insurance information and bill it as an office visit!!! Very disappointing– they did not make this clear when I set up the appointment, and none of the other docs tried to do this. I walked out. I will be entrusting my patient care to a practice that understands they are service providers and willing to give a complimentary screening interview, as well as competent at clearly communicating their billing policies. My husband has been in the medical reimbursement field for a decade and thought this was crazy and very shortsighted of the practice, given the fees they stood to earn from my pregnancy.

DO NOT EVER GO TO THIS PRACTICE! I was referred to them for a colposcopy in September of 2013. The nurse from Cary OBGYN called to make me an appointment for Friday, October 13 at 1:30. I got a little worried when I didn’t receive the usual reminder call the day before the appointment so I called the office to confirm. I was told there was no way I had an appointment for a Friday at 1:30 because they close at noon. Hmm. that’s weird. I know I made an appointment. After several calls to my referring physician I confirmed that they did, in fact, make me an appointment for October 13 at 1:30, so I called Cary OBGYN back and talked to the nurse. She remembered making me the appointment but didn’t see it in the system until she realized that she made it for October 13, 2012! At this point I had already changed my plans to go out of town for a wedding and missed the festivities for the evening because of this incorrectly made appointment. In order to get a new appointment my referring physician referred me again, and I was again contacted by a nurse to make a new appointment. This appointment was actually made for 2013. I showed up to my appointment 15 minutes early to fill out the paperwork. After waiting for 45 minutes I was finally showed to an examining room. After sitting on a table covered by only a paper sheet for 15 minutes I heard the doctor discussing my records outside the door (1 hour after the appointment time was the first time she picked up my records!!). She decided at that point that I did not need the colposcopy. She came into the room to tell me that I did not need the procedure and that she was sorry that I had to come in. At this point I was somewhat angry, considering I spent 2 hours of my work day at an appointment that I did not need to have. They should have noticed this on my records prior to making the appointment. The real anger came a few weeks later when I received a bill for an OFFICE VISIT! These scam artists charged me and my insurance company for an office visit that I did not need! So not only did I waste 2 hours of my day for an appointment that I didn’t need, but I am being charged for it now too! I spoke with their insurance department and was told that they would not refund the charges. Do not go here. They were extremely unprofessional and you will waste your time and money!

Getting felt-​up and fingered can either be awesome or awkward. Context is everything folks. When it’s regarding your yearly gyno appointment it always falls into the awkward category. You’re wearing a flimsy sheet, the lighting is always terrible and someone sticks metal instruments high up into your lady parts.
Seeing as how I was well over due (and it is a necessary evil) I did a quick google search and decided on Women’s Health. The main things that sold me were the location, they took my insurance and Dr. Bonpain had kind eyes. She really does, visit their homepage and see for yourself.
Everyone that I encountered was lovely. The front desk lady was quick and the nurse that took my stats was chatty & fun without being annoying. Perfect.
Dr. Bonpain walked in and was 100% warm. A truly lovely lady. She was the perfect combination of good natured & down to earth while still giving off the air of knowing her shit. I left feeling great about my uterus and not the least bit violated.
**Hot Tip: If you’re new print the «New Patient» forms from the website and fill them out in advance to save yourself some time.
**Dr. Bonpain books up fast so make your appointment well in advance.

Dr. Bonpain was amazing!
I was recommended this doctor, for a good reason I see.
I did arrive a little bit after my apointment, darn GPS steered me wrong.
Might have been my lucky day because they usually would reschedule but she accepted to see me (new patient) if I was quick to fill out my sheets. I did have to wait after the fact, but who am I to complain?
She knew her stuff, very easygoing and informative. We always have a lot of questions especially with New doctors. She made me comfortable and genuinely answered all questions completely. No cold hands! :)
When they called me back with results. They were helpful in answering any other questions I had with no rush and wished me well till next year.
I’d give it a 4.5 if I could.

I had an awful experience with Women’s Health Alliance/​Cary OB/​GYN. It was all fine and dandy when I used to just go there for my annual exam. I saw the nurse practitioner during those times and she was very nice and knowledgeable. When I became pregnant is when this place started being awful as I had to see the doctors. It was my first pregnancy and I wasn’t even one of those people who called them with every little concern. When I did ask questions during my appointments, they made me feel stupid. It got to a point where I dreaded my appointments. In fact, the day I was in labor I was afraid to call the after hours line because the doctors were so mean during appointments. The only saving grace to this office is Dr. Bonpain who, luckily, is the one who ended up performing my C-​section (after 19 hours of labor in the hospital where I saw a doctor for maybe 2 minutes total). I will not be returning to this practice, even just for for my annual visits. It was a terrible experience. I had an uncomplicated pregnancy, no nausea, no problems whatsoever and it’s crazy that what stressed me out during it was my health care providers.