NTB-National Tire & Battery

2016 GMC Canyon — owned –5 months. Roofing nail in bottom of tire. We dropped the truck off when they opened. At 3:00 pm we received a call that the tire could not be repaired. We had to buy a new tire. The service guy said it was Illegal to repair the tire due to where the repair was needed. The nail is in the bottom of this new tire. Is this true? Why weren’t we contacted in a timely manner? Felt such pressure to buy a new tire. Firestone is making the repair today. Our family will not return to NTB!

I agree with the other reviewers who rated this business as terrible. I made an appointment to have my oil changed and my tires rotated. As far as I can tell the appointments here mean nothing. my car was finally taken into the bay 40 minutes after I arrived. It took a total of 1 ½ hours to only get my oil changed. Yes, you heard me right they did not even rotate my tires. they came out and said they did not think they needed to be rotated. However, if I wanted them to they would. After being there for 1 ½ hours all I wanted to do was leave. It was dark when I left. The next day I noticed they had gotten grease stains all over my mat and rugs.. Stay away.

The sign out front currently says Merchant’s Tire & Auto Centers but I saw a notice indoors that they will be changing their name to NTB– National Tire & Battery in fall 2015.
They helped me out of a jam and I have never felt so at-​ease dealing with a car issue. I went the whole day not realizing I had a flat tire until late in the afternoon so my choices of where to go were very limited since I still had to wait an hour for AAA to change it out for my spare. Most tire shops advertised being open until 5−6pm. Merchants’s/NTB’s stood out because they were open until 8pm.
Here’s what turned my car woe frown upside-​down. When I called, they sounded busy but they were still able to fit me in. They did not make me schedule an appointment, they were fine with me showing up within that hour since I still had to wait for the tow truck. During my check in, they took a look at my flat tire and were confident that it could be patched and that is exactly what they did. I am a bit of a pessimist when it comes to dealing with mechanics so I always prepare myself for the dreaded phone call telling me that I need more than what I came in for, but, nope, they did not try to sell me new tires or any other services. The wait was long, but also expected as a last minute drop in. I left as a very pleased customer.
While I was there, I noticed a promotion for «buy two tires get two free with purchase of an installation package» (a limited time offer). My great experience and seeing that they have promos will keep them in my mind for when I do need new tires. I will update my review accordingly when that time comes!

I should have Unilocaled it first. Made a appointment on a Saturday for mid day Monday. I left work early to have my tires changed got there and no tires.
Ok things happen. They ordered tires from Florida and said they would be $ 280 out the door. So I left work again early to have the tires installed and when I went in the tires were there. Good The guy said ok sign here I looked at the total and it said $ 417. So I thought it was a typo try again so to say I left with no tires and went to pep boys as I should have in the first place. Cheaper and they had them in stock.
Never again

I had a good experience here. Prices were a little high but I liked the warranty and piece of mind.

terrible, I came in today for alignment. Dropped the car off at 2pm told me be ready at 6pm cool. Came at 6:30 to pick the car up paid for the job. not even 5min down the road I turned around because they called me and said nothing was done to my car.
Waste of your time!!! Thats all I got to to say. service is terrible!!! please shut this place down.

I made an appointment in the middle of the day to get an alignment check and tire check. My car sat in the lot for over 30 minutes. It has now been in the bay for over an hour with no information on my car. I can only assume they haven’t done the checks because they haven’t spoken to me. What is the point of an appointment if it still takes over 1.5 hours to get an alignment and tire check done.

We have been taking our cars here for 14 years. It used to be a great place. In the last few years it has really gone downhill. Our latest experience prompted me to write this review. The person we interacted on this day was extremely rude. Walked away twice while checking us in without a word to even say excuse me. Got into a lengthy phone conversation rather than just putting them on hold. When I just took my key and walked out, his explanation was he treats all customers the same. Just more reason not to go here if he will walk away like that from everyone! The other person checking people in seemed to have his act together as I overheard his conversations. The new manager came out after I fumed asking what they could do to make it right. I gave them a chance but no compensation for anything that happened. No addressing his rude employee and no discount off the bill (other than the oil discount which they were giving everyone since it was on sale). Car was scheduled for a 2pm oil change, at 5 the manager said they would have it absolutely done by 6pm as they were adjusting brakes and filter change too. Walked in at 6 and there are 5 people waiting on cars. At 6:30 I get the keys and find that they have deactivated the keyless ignition and can’t figure out how to turn it on as well as did not reset the maintenance required light for the oil change.
The new manager has his work cut out for him. I’d love to go back here since we have had good experiences with NTB/​Merchants (same company) for years and the location is convenient but honestly I don’t trust them with the car now. We have had instances in the past 2 years where the tie rod pin was not put in so one front time literally was pointing 90 degrees from the other side and a gas filter was duct taped into place after a repair. Just not who I want working on my car. I’m hoping the Kildaire Road location is better.

Horribly incompetant staff. Need to train their technicians it would seem. Our first time at this place and it is consistent with the other reviews here on Unilocal.Not a good place to take your car. Avoid this place. Husband came to pick up car and there was some computer handheld device sitting in front seat. He was also shown a lug nut from his tire they said they couldn’t get back in. So they had to order a new one from dealership. It appeared they stripped it when trying to get it back in. They said he would need to bring car back in to get it put in but the car was perfectly safe to drive minus the bolt. The car was turned on and all of the warning lights, signals came on dash. Husband started to drive away thinking they would go away and then got a warning that oil was dangeroursly low. Turned around and went back in to ask what the @#$%… they came to find that they had drained the oil and not filled it back up to an adequate level for the car. So he had to wait for them to put oil back into the car. Also, they could not figure out how to reset the sensors. Said we would need to bring it into our dealership to reset sensors. HUH?! They work on cars. right?! Gee, guess we should have paid a little extra to bring it to the dealership to get it done right the first time and with less hassle. Never again would we come to this establishment. Ummmm… perhaps they should try a new line of work?

great guys. tell them if you have some specifics about your car. they do service mb sprinters

AVOID AT ALL COSTS!!!
I went into this location for 4 new tires. They told me I needed back brakes, rotors, struts, and a lot of other things. All said and done, around $ 2k in repairs. They told me that the car shouldn’t be driven because it was unsafe. I have a 2004 Accord, that I take care of. Knowing nothing about cars, I called Cary Auto Park Honda (they usually do all my maintenance). They thought it was odd that I needed all that work. So they made an appointment for me the next day. I told NTB to just put on the tires and do nothing else. Well, after the Honda Dealership checked out the car, they informed me that I needed NONE of those repairs.
When I first walked into NTB, they were very nice and accommodating. They saw that I was a female and had my small child with me, they probably thought they can sell me a bunch of repairs I didn’t need. When I told them to just put the tires on and nothing else, the atmosphere changed. The salesman’s attitude became very rude and he couldn’t get me out fast enough.
This was a HORRIBLE EXPERIENCE!!!
AVOID AT ALL COSTS!!!

I got a coupon for an cheap oil change and tried them out. While there, they pointed out that I also needed two new tires. (Almost bald, so it was a good catch). Unfortunately, they also told me I needed an alignment and wanted me to get that done that day. I was driving to my parent’s house that afternoon and took the car to the auto mechanic that has been servicing it for the last ten years. They checked it out and said I didn’t need an alignment. Can’t help but think NTB was trying to tack on an unnecessary service when they saw a young woman walk into the shop.

I got a pack of gift certificates for free oil changes at NTB recently, and of course I used them as soon as I could.
Unfortunately, I don’t think I’ll be going back. The gentlemen who helped me treated me with a general attitude of contempt, which was somewhat surprising because he seemed like a nice enough guy, but I think he was pissed off that I was paying with a gift certificate. He was real short with me and seemed to think I was stupid, trying to sell me up to «deluxe» oil changes even after I told him what I was there for. What was even funnier than that was when I asked him to check out a specific part of my car he rudely told me «No one here can do that today». After that, I got to wait in a room in an uncomfortable chair for close to two hours before my car finally got out.
It’s too bad I still have all these gift certificates for free oil changes, or I could honestly say that I’m never going to this NTB again. As it stands, I will, unfortunately be back, but you can bet I won’t like it.